Experience

Warner Pacific University

• United States
• Higher Education
• 100 - 200 Employee

• IT Systems Administrator

  • Jun 2018 - Present

  • Skilled at applying logical troubleshooting processes to resolve issues, and creating detailed process documentation as needed, when resolving new issues • Utilizing standard Microsoft domain management tools for administration: Active Directory, Group Policy, DNS, DHCP, WSUS, and WDS/MDT imaging systems • Administering VMware, Veeam Backup and Replication, Local Exchange server, then Office 365 email, Barracuda cloud spam filtering and email archiving, handling all SSL certificate renewals and setups, Pulse Secure VPN, Papercut printing software, PRTG device and network uptime monitoring • Worked with Symantec suite of products, like SMG, SMSME and SEPM • Configuring, installing, and updating Dell host server hardware for use with VMware, performing troubleshooting on hosts as needed, and configuring different RAID setups for the storage on these servers. Also configuring and managing the virtual servers on these hosts • Operating Systems I’m working with: ESXi, Windows Server 2003-2019 and Windows 7-10 • Monitoring, managing, configuring, and maintaining network equipment, including switches, firewalls, and Wi-Fi access points and network cabling • Recommending and implementing organizational cyber security improvements whenever a deficiency is found • Providing day-to-day support of the phone system including adds, moves, and changes • Training other IT staff whenever possible and performing as the technical lead for the department, resolving complex tickets that are escalated by others • Taking on leadership roles and creating a strong and fun team environment whenever possible • Working on other University projects and initiatives as they are scheduled. Examples include: website hosting move, networking VLAN restructuring, phone system upgrade and mass handsets replacement, nursing school simulation lab server and networking setup Show less



VanderHouwen

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• IT Systems Administrator

  • May 2018 - Jun 2018

  • Contract-to-Hire at Warner Pacific University • Contract-to-Hire at Warner Pacific University



iGrafx

• United States
• Software Development
• 1 - 100 Employee

• IT Administrator

  • Apr 2017 - Mar 2018

  • Experienced using Active Directory, Office 365 and Exchange for user administration, permissions management, and email configuration and troubleshooting • Used Spiceworks as our Helpdesk software while performing frequent hardware and software troubleshooting for our employees, with excellent communication skills • Utilized Microsoft Intune and Symantec for AV/Malware protection • Worked with DHCP, DNS, and occasionally DFS Namespaces and DFSR • Experienced in all modern Windows Desktop and Windows Server operating systems. Intermediate knowledge of Linux • Engineered an imaging solution for iGrafx that utilizes PXE boot, WDS, and MDT • Configured backups for server filesystems and virtual machines using Barracuda Backup • Worked extensively with Hyper-V and VMware hypervisors and virtual machines • Configured server, switch, and website downtime alerting using PRTG and Uptime Robot • Skilled in administration and troubleshooting of Jive phone system with Polycom handsets • Experienced in garnering vendor support when needed, from companies such as Dell, Microsoft, Jive, Ricoh, Salesforce, and HubSpot • Developed and accurately documented complex processes relating to many areas of my position • Collected and input detailed data for a company-wide IT asset inventory Show less



University of Western States

• United States
• Higher Education
• 100 - 200 Employee

• IT Helpdesk Technician

  • Jan 2016 - Apr 2017

  Helpdesk Technician I July 2016-April 2017 • Managed AD environment with 1,000+ active users • Actively tracked IT assets in SolarWinds asset software • Installed and performed troubleshooting of Microsoft Office products • Worked with switches as needed when troubleshooting APs and other connected hardware • Developed a deeper understanding of IT from a systems and integration standpoint • Utilized Barracuda firewall for email filtering at the cloud and local level • Created accurate and detailed documentation for troubleshooting various devices, provisioning new hardware and implementing new solutions • Led the helpdesk in average tickets closed due to a strong drive to help users • Assigned phones to new users as well as managed and performed troubleshooting on our phone system to provide maximum up-time for users • Constantly watched for opportunities to learn new skills and technologies to advance my skillset and become a more effective IT asset Promoted from Supplemental Support Technician to Helpdesk Technician I (7/2016) Supplemental Support Technician January 2016-June 2016 • Helped complete university-wide IT asset inventory • Imaged and deployed many new replacement systems for users with older machines • Became proficient using SolarWinds helpdesk software and ticketing system Show less



TEKsystems

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Contractor

  • Aug 2015 - Oct 2015

  • Desktop computer hardware and software troubleshooting/support • Computer hardware setup and cable management • Printer installation and troubleshooting • PC and Mac re-imaging • iPad OS reset and configuration • Cisco IP phone setup and hardware troubleshooting • Projector troubleshooting, cleaning and bulb replacements • Document camera placement and troubleshooting • Desktop computer hardware and software troubleshooting/support • Computer hardware setup and cable management • Printer installation and troubleshooting • PC and Mac re-imaging • iPad OS reset and configuration • Cisco IP phone setup and hardware troubleshooting • Projector troubleshooting, cleaning and bulb replacements • Document camera placement and troubleshooting