Experience

UT Physicians

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Bilingual Senior Patient Access Representative

  • Nov 2022 - Present



PSN Affiliates | Legent Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Access Representative

  • Mar 2022 - Jun 2023



CHI ST LUKES HEALTH BAYLOR COLLEGE OF MEDICINE

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Surgery Scheduler

  • Jul 2020 - Feb 2022

  •Maintain surgical scheduling system • Schedule patients for urgent, inpatient and outpatient procedures • Contact vendors for procedures • Ensure that all required equipment is ready • Post charges for procedures • Enter patient demographics into EPIC • Enter insurance information into EPIC • Answer incoming calls from physicians • Answering phones and emails • Call and verify procedures with physician office • Send out next day’s surgery schedule to hospital staff •Maintain surgical scheduling system • Schedule patients for urgent, inpatient and outpatient procedures • Contact vendors for procedures • Ensure that all required equipment is ready • Post charges for procedures • Enter patient demographics into EPIC • Enter insurance information into EPIC • Answer incoming calls from physicians • Answering phones and emails • Call and verify procedures with physician office • Send out next day’s surgery schedule to hospital staff



NORTH CYPRESS MEDICAL CENTER PRACTICE

• United States

• Bilingual Medical Assistant/ Patient Access Representative

  • Oct 2016 - Sep 2019

  • Answer telephones, make and confirm appointments appropriately both on the phone and in the appointment system. • Screen patients’ financial status and confirm fee information. • Insurance verification, medication refills and prior authorizations. • Make accurate entries into data system for medical visits and collection of fees. • Ensure information is correct in both data system and paperwork including patient chart. • Correctly follow all cash, check and credit/debit card handling procedures. • Prepare and ensure accuracy of bank deposits, daily balances, and end of day cashiering procedures. • Interview patients, takes vital signs and completes all required documentation accurately. • Perform lab procedures and controls according to protocols. • Maintain accurate lab records and compliance standards. • Perform phlebotomy and high complexity lab tests specific to program design. • Help to maintain patient records, filing systems, data systems, patient logs. Prepare exam and procedure rooms for patients; keeps all areas clean and fully stocked. • Assist physicians/clinicians as needed. • Strictly follow all OSHA guidelines for reducing risk of exposure to bloodborne pathogens and in the handling and disposal of hazardous waste. • Appropriately resolved or refer all patient issues, problems or complaints. • Ensure patient confidentiality at all times. • Assist in preparing monthly supply requisitions and maintaining inventory control.• Interact/communicates with patients in a non-judgmental, non-directive and non-biased manner. • Assist with patient recall and follow-up, as assigned by supervisor. Show less



Planned Parenthood Gulf Coast

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Assistant/ Patient Access

  • Jun 2017 - Jun 2018

  - Accurately explain all FDA approved birth control methods - Provide specific instructions on the patient’s selected birth control method - Refer callers seeking information about abortion to the Call Center or Surgical Services - Inform callers in a non-directive manner about all options available to them in the event of an unintended pregnancy and make a referral for service based on the caller’s needs - Describe the difference between medication and surgical abortion - Answer telephones, make and confirm appointments appropriately both on the phone and in the appointment system. - Screen patients’ financial status and confirm fee information. - Make accurate entries into data system for medical visits and collection of fees. - Ensure information is correct in both data system and paperwork including patient chart. - Correctly follow all cash, check and credit/debit card handling procedures. - Prepare and ensure accuracy of bank deposits, daily balances, and end of day cashiering procedures. - Interview patients, takes vital signs and completes all required documentation accurately. - Provide patient information per Planned Parenthood policies and protocols. - Perform lab procedures and controls according to protocols. - Maintain accurate lab records and compliance standards. - Perform phlebotomy and high complexity lab tests specific to program design. - Perform research duties which include, but are not limited to recruiting and referring patients to research studies, - screening patients for eligibility, obtaining informed consent from patients, documenting study data in ECW or paper as indicated, set-up of study specimens for NP collection - Help to maintain patient records, filing systems, data systems, patient logs. Prepare exam and procedure rooms for patients; keeps all areas clean and fully stocked. - Assist physicians/clinicians as needed. Show less