Jesanie Calibo
Customer Success Manager at Purdy & Figg- Claim this Profile
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Topline Score
Bio
Catrina Grace Melendres
Having worked alongside Jesanie for almost a year now, I can highly suggest her as someone with extensive knowledge of customer success and satisfaction as well as excellent problem-solving skills. She has a clear focus on her goals and is very helpful to her peers. She was there for me every step of the way when I first started, and she is still there for me now without expecting anything in return. She is ambitious yet also selfless. She has a plethora of substantial knowledge and a strong sense of leadership. Jesanie is unquestionably beneficial to the business—she stimulates and inspires our coworkers as well as entire teams that are located across the globe.
Rae Dawn Cagulada
Jesanie is one of the best customer support that I've managed in our team. Our customers love to talk to her because she gives them excellent quality. She's does a great job at providing excellent and efficient customer service. We really appreciate her work and for having a caring personality. She's marvelous to work with. Lastly, she knows how to keep all your customer happy!
Catrina Grace Melendres
Having worked alongside Jesanie for almost a year now, I can highly suggest her as someone with extensive knowledge of customer success and satisfaction as well as excellent problem-solving skills. She has a clear focus on her goals and is very helpful to her peers. She was there for me every step of the way when I first started, and she is still there for me now without expecting anything in return. She is ambitious yet also selfless. She has a plethora of substantial knowledge and a strong sense of leadership. Jesanie is unquestionably beneficial to the business—she stimulates and inspires our coworkers as well as entire teams that are located across the globe.
Rae Dawn Cagulada
Jesanie is one of the best customer support that I've managed in our team. Our customers love to talk to her because she gives them excellent quality. She's does a great job at providing excellent and efficient customer service. We really appreciate her work and for having a caring personality. She's marvelous to work with. Lastly, she knows how to keep all your customer happy!
Catrina Grace Melendres
Having worked alongside Jesanie for almost a year now, I can highly suggest her as someone with extensive knowledge of customer success and satisfaction as well as excellent problem-solving skills. She has a clear focus on her goals and is very helpful to her peers. She was there for me every step of the way when I first started, and she is still there for me now without expecting anything in return. She is ambitious yet also selfless. She has a plethora of substantial knowledge and a strong sense of leadership. Jesanie is unquestionably beneficial to the business—she stimulates and inspires our coworkers as well as entire teams that are located across the globe.
Rae Dawn Cagulada
Jesanie is one of the best customer support that I've managed in our team. Our customers love to talk to her because she gives them excellent quality. She's does a great job at providing excellent and efficient customer service. We really appreciate her work and for having a caring personality. She's marvelous to work with. Lastly, she knows how to keep all your customer happy!
Catrina Grace Melendres
Having worked alongside Jesanie for almost a year now, I can highly suggest her as someone with extensive knowledge of customer success and satisfaction as well as excellent problem-solving skills. She has a clear focus on her goals and is very helpful to her peers. She was there for me every step of the way when I first started, and she is still there for me now without expecting anything in return. She is ambitious yet also selfless. She has a plethora of substantial knowledge and a strong sense of leadership. Jesanie is unquestionably beneficial to the business—she stimulates and inspires our coworkers as well as entire teams that are located across the globe.
Rae Dawn Cagulada
Jesanie is one of the best customer support that I've managed in our team. Our customers love to talk to her because she gives them excellent quality. She's does a great job at providing excellent and efficient customer service. We really appreciate her work and for having a caring personality. She's marvelous to work with. Lastly, she knows how to keep all your customer happy!
Credentials
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Gorgias Academy | Basic Agent (Shopify)
GorgiasFeb, 2023- Nov, 2024 -
Gorgias Academy | Lead Agent (Shopify)
GorgiasFeb, 2023- Nov, 2024
Experience
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Purdy & Figg
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United Kingdom
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Wellness and Fitness Services
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1 - 100 Employee
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Customer Success Manager
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May 2021 - Present
My role involves developing positive customer experience and improving customer experience through product support, maintaining ongoing customer relationships, implementing success programs, contributing to sales, onboarding clients, and answering customer's querie My role involves developing positive customer experience and improving customer experience through product support, maintaining ongoing customer relationships, implementing success programs, contributing to sales, onboarding clients, and answering customer's querie
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Straive
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Singapore
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IT Services and IT Consulting
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700 & Above Employee
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Copyeditor
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May 2017 - Present
My role involved revising and editing written material to improve readability, checking or accuracy, and consistency of words used, checking for spelling and grammatical errors, and ensuring that the manuscript is free of errors and redundancy My role involved revising and editing written material to improve readability, checking or accuracy, and consistency of words used, checking for spelling and grammatical errors, and ensuring that the manuscript is free of errors and redundancy
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Nimble
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United States
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Software Development
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1 - 100 Employee
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Customer Success Associate
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Nov 2022 - Feb 2023
Provided primary customer support to internal and external customers. Responded to customers' requests for products, services, and company information. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Handled customer inquiries and suggestions courteously and professionally. Educated customers about billing, payment processing and support policies and procedures.
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BM ECOMMERCE LTD
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1 - 100 Employee
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Customer Service Representative
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May 2022 - Jan 2023
My role involved resolving daily customer inquiries via email, improving customer experience, and checking social media comments and messages My role involved resolving daily customer inquiries via email, improving customer experience, and checking social media comments and messages
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Pinnacle Behavioral Healthcare, LLC
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United States
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Mental Health Care
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1 - 100 Employee
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Healthcare Billing Virtual Assistant
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Dec 2020 - May 2022
My role involves handling patients' concerns. inquiries and complaints. Scheduling and managing appointments, collecting personal information and entering it into the database (WRSHealth), receiving patient payments, checking and verifying eligibility and benefits of the patients, calling insurance companies for verification of benefits, posting payments from the explanation of benefits, insurance aging, resolving minor denials, processing secondary claims, claims creation using CMS1500, and carrying out other assigned duties.
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Qualfon
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative
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Oct 2020 - Nov 2021
My role involved handling customers' concerns and inquiries, managing and resolving customer complaints, and ensuring customer satisfaction My role involved handling customers' concerns and inquiries, managing and resolving customer complaints, and ensuring customer satisfaction
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Education
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2013 - 2017
Siquijor State College
Bachelor's degree, Business Administration and Management, General
Community
