Linux System Administrator

• Apr 2016 - Present

Graduate Student

• Jan 2013 - May 2015

I graduated with a Masters in Digital Forensics & Cyber Investigations. I graduated with a Masters in Digital Forensics & Cyber Investigations.

Service Desk Specialist

• Dec 2013 - May 2014

-Research, diagnose and resolve customer issues within the Navy Marine Corps Internet (NMCI) network. Averaged 40 tickets resolved per day. Provide professional solutions to HP end-users, dealers and service providers originating from unresolved case issues received via telephone and written correspondence. -Confer weekly with peers and supervisors regarding unaddressed issues using email, online chat rooms, or utilizing in person approach to efficiently brief supervisor. During periods of low call volume requested further professional development trainings from supervisors to further increase knowledge and efficiency within the role-Utilize (Cisco, IP telephone) on incoming and outgoing communication on a daily basis with customers in order to evaluate and understand the issue at hand. Addressed the issue byutilizing the methods and experience to resolve the issue in a timely fashion by providing step by step instructions for the user to perform. -Ensure the escalation of all customer satisfaction issues to the proper department for successful resolution in compliance with standard operating procedures. Ensure accurate tracking of customer satisfaction issues through the SM7 ticketing system according to company policy.

Cryptologic Technician

• Nov 2008 - Jun 2012

-Passive Countermeasure System (PCMS) Supervisor, responsible for 5 personnel. Supervised the development, implementation, and training of ship’s PCMS tiger team which lead to 96% score on PCMS inspection. -Operated sophisticated, electronic receivers and shipboard systems used to interpret incoming electronic signals to determine their source and locations while maintaining real-time ELINT picture to facilitate shipboard operations. Proficient in the operation, maintenance and mechanics of AN/SLQ-32(V)2B, SLA-10, SSX-1, JTT, MK-53, BEWT, and PCMS. Played a crucial role in Electronic Warfare scoring 98% on USS Nitze’s INSURV inspection. Responsible for the maintenance, repair and troubleshooting of electronic warfare equipment onboard U.S. Navy vessels.

Restaurant General Manager

• Aug 2005 - Oct 2008

Received Superior ratings on all three annual CHAMPS Excellence Reviews (CER) with average scores above 90% Consistently met and/or surpassed sales and profit goals. Responsible for all hiring and training of new associates. Responsible for supervising 33 associates. Created and maintained restaurant budget. Received Superior ratings on all three annual CHAMPS Excellence Reviews (CER) with average scores above 90% Consistently met and/or surpassed sales and profit goals. Responsible for all hiring and training of new associates. Responsible for supervising 33 associates. Created and maintained restaurant budget.