Experience

Mercedes-Benz Group Services Philippines, Inc.

• Philippines
• Financial Services
• 400 - 500 Employee

• SENIOR ANALYST - SAP Interface Management (FICO, MDM, SD, CD)

  • Sep 2013 - Present

  Handling MBUSA and MBCanada interfaces. Responsible for the delivery of certain assigned tasks; daily business operations and perform daily monitoring and error handling of Interfaces. Support month-end processes for each company, by taking part in closing tasks. Identify and communicate to responsible parties the necessary process updates. Participate in process documentation and participate in knowledge exchange according to set standards. Directs, oversees and participates in the development of the team’s work plan; assigns work activities, projects and programs; monitors work flow; reviews and evaluate work products, methods and procedures. Evaluates operations and activities of assigned responsibilities; recommends improvement and modifications; prepares various reports on operations and activities. Coordinates team’s assigned activities and tasks with the rest of the members of the team and those of other related functions. Identify and communicate to responsible parties’ necessary process updates. Participate in process documentation and participate in knowledge exchange according to set standards. Show less



Mercedes-Benz AG

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• ANALYST - SAP Interface Management (FICO, MDM, SD, CD)

  • Sep 2013 - Present

  Handling Europe interfaces (Italy, Spain, France, UK, Netherlands, Switzerland, Sweden/Denmark) Handling New Projects – part of knowledge transfer team (Mercedes-Benz China - training was done in Beijing, China). Act as a SAP First Level Support * Provides experienced and detailed SAP functional knowledge * Responsible for Process Migration, Integration and Configuration of SAP R/3 System * Defines, Schedules and monitor batch jobs of each SAP R/3(SAP ECC6) Interfaces * Bugs/Configuration fixes and Table Mapping * Proactively provides analysis and error resolution with regards to Data Transfer Runs of each Interfaces * Analyze and Initiate Error Handling of each Interfaces errors/issue * Works and Communicate with appropriate business users and IT Technical resources to ensure efficient and effective resolution of errors * Document process workflow and error management operations for related Interfaces * Support Month-End processes for each company, by taking part in closing tasks. * Support Pre and Go Live process migration. * Develops tools for improving current processes. Show less



Mozcom Inc.

• Technical Solutions Specialist

  • Feb 2012 - Sep 2013

  Provide phone and email support to clients Assist and support the Sales / Marketing Team during client visit, project presentation, closing their deal and implementation Conducts in-house support and management of clients’ technical requirements Conducts on-site technical support and assistance Provides after sales support and technical assistance to clients Submit technical reports, recommendations and documentation during downtime incidents Provide in-house technical support (Voice and Data Network) Show less



Bo's Coffee

• IT Assistant

  • Mar 2011 - Feb 2012

  Deployment and maintenance of all hardware, software and communications resources Establish and maintain Support Guidelines and Procedures Liaison with government and mall entities on POS-related permits or requirements Liaison with all IT Providers on Evaluation, Selection, Planning, Implementation and Maintenance Ensure back-up and recovery procedures are in place and enforced Other IT-related tasks that may be assigned from time to time Administer and maintain servers vital to the business Back-up and recover databases for system configuration and critical files Design and implement new network and better systems Configure Network devices (Modems, Router and Switches) Maintain all POS machines and PC units in VISMIN outlets. Show less



Affiliated Computer Systems (a Xerox company)

• Data Processor

  • Apr 2010 - Mar 2011

  Provides administrative support to business operations by performing processing tasks such as data entry, scanning, mail sorting or similar activities. Performs data entry of material from source documents to a computer database. Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system. Ensures accuracy and completeness data. Performs clerical tasks in the data entry function. Receives and distributes incoming mail and materials. Show less



University of Cebu

• Working Scholar

  • Oct 2006 - Mar 2010

  In-charge of computer laboratories (facilities & equipments) PC troubleshooting, installation and testing (Hardware & Software) Take charge of students in case teacher is absent and teach computer lessons as instructed. All other duties as assigned. In-charge of computer laboratories (facilities & equipments) PC troubleshooting, installation and testing (Hardware & Software) Take charge of students in case teacher is absent and teach computer lessons as instructed. All other duties as assigned.