Experience

Austroads
• Australia
• Non-profit Organizations
• 1 - 100 Employee
• Senior Business Analyst

  • Feb 2023 - Present

NSW Rural Fire Service
• Australia
• Public Safety
• 700 & Above Employee
• Senior Data Analyst

  • Sep 2021 - Dec 2022


Appen

• IT Services and IT Consulting
• 700 & Above Employee

• Senior PMO Business Analyst

  • Dec 2019 - Jun 2021

  • Create a roadmap to establish and build the framework and system tools for consolidated and automated project and portfolio management and reporting.• Build system and database integrations among different technology platforms to establish a single source of project information.• Deploy resourcing and capacity model to improve utilization of project resources.• Implement stakeholder training sessions and workshops to ensure a cohesive project delivery function.• Liaise with external vendors and key internal stakeholders to implement a centralised business intelligence solution.

• PMO Business Analyst

  • Jun 2019 - Dec 2019



Steel Cube PTY LTD

• Technical Director / Technical Business Analyst

  • May 2018 - May 2019

  • Manage the technical and functional operations of the company which include liaising with clients and key stakeholders (hospitals) on the project specifications involving costs, timeframe, and manpower requirements. • Coordinate with vendors and contractors regarding detailed technical specifications, and equipment and resources logistics on-site for the installations of Hospital Patients Entertainment System and Nurse Call System on different NSW hospitals. • Facilitate training requirements, internal and external procedures, reporting, and technical administration.



Toyota Finance Australia

• Australia
• Financial Services
• 500 - 600 Employee

• Senior Business Analyst

  • Sep 2017 - May 2018

  • Build process improvements on Resource Management focusing on technology resource capacity and demand. • Implement system integration between Clarity PPM and Microsoft Project. • Perform routine system upgrades and maintenance of the program and project system tools. • Design and implement portfolio dashboards and reports on key project status reports, financial forecasts and actuals, resources forecasted and actual efforts. • Conduct workshops and training sessions on the basic and advance system functionalities.



NSW Department of Finance, Services and Innovation

• Business Analyst/Specialist

  • May 2016 - Jun 2017

  • Build and implement customisations and enhancements of the new PPM system. • Implement database migration to the new system while ensuring minimal data loss. • Provide comprehensive trainings to the BAU Technology team to act as champions to ensure continuity and availability of the system. • Provide basic and advance workshops on new system functionalities to ensure high user adaption. • Document the end-to-end development lifecycle of the system migration and integration process. • Build and implement customisations and enhancements of the new PPM system. • Implement database migration to the new system while ensuring minimal data loss. • Provide comprehensive trainings to the BAU Technology team to act as champions to ensure continuity and availability of the system. • Provide basic and advance workshops on new system functionalities to ensure high user adaption. • Document the end-to-end development lifecycle of the system migration and integration process.



CA Technologies

• United States
• Software Development
• 700 & Above Employee

• Senior Technical Analyst

  • Nov 2015 - Mar 2016

  • Provide quality front-end and administrative support and offer system recommendations and solutions to external clients. • Educate customers on how to leverage self-service resources by analysing and devising solutions to complex questions on the business system in the areas of usability, functionality, product configurations and integration issues. • Understand and accurately document complex product questions that require in-depth analysis; independently determine and pursue the appropriate process to progress the issue to resolution. • Assist junior team members by reviewing and assisting with content in the knowledge base, external forums, and user communities.



ANZ

• Australia
• Banking
• 700 & Above Employee

• Senior Technical Business Analyst

  • Jun 2011 - Oct 2015

  • Create functional and technical requirements to support system integration and enhancements using built-in tools such as NSQL, Business Objects, Gel Script, and JSON. • Implement a streamlined and simplified system architecture by fine-tuning current system configuration to fit ANZ IT standards. • Build initiatives to reduce system incidents and issues through proactive business requirement analysis and monitoring and anticipation of customer needs. • Create a comprehensive and easy-to-follow Knowledge Base for problem/incident resolutions. • Lead a cross-functional, multi-disciplinary, and multi geographical team in managing end-to-end enhancements and capacity/stability improvement of the system. • Represent ANZ in meetings and workshops with clients and vendors. • Mentor junior staff and business support staff in India, Philippines, and Australia in the administration, business support, maintenance, and continuous improvement of the system.



Vodafone Hutchison Australia

• Business Systems Analyst

  • Oct 2008 - Dec 2010

  • Implement system and database integration between Vodafone and Three Mobile legacy applications to support the merger of both companies. • Develop dashboards and reports of the technology projects to provide consolidated and high-level visibility of the in-flight technology projects. • Identify gaps and overlaps of the legacy systems of both companies to build an integrated platform capable of supporting the new BAU processes and portfolio. • Migrate all project and portfolio reporting of both companies to the new standard using Business Objects. • Provide end-user support to the new integrated system to ensure user adaption.



Unilever

• United Kingdom
• Manufacturing
• 700 & Above Employee

• System Analyst/Programmer

  • Feb 2008 - Jul 2008

  • Translate client and business requirements by authoring system designs, data flow diagrams, entity relationship diagrams, and full system specifications. • Conduct dialogues with company directors, IT Managers, and end-users on what system improvements are critical, leading to on-time and within budget delivery system improvement. • Enhance current wholesale distributor management systems to cater for over 20 major regional distributors in the whole country (Philippines). • Create full system development life cycle procedures and documentations. • Undertake Quality Assurance audits on systems and conduct system test scenarios and test plans for debugging and pre-deployment modifications.



United Nations Food & Agriculture Office

• System Analyst/Programmer

  • Nov 2006 - Dec 2007

  • Assess current FAO information system and develop UN-FAO database that could be synergised with other international UN-FAO projects. • Deliver a new practical database system that could be linked to other international agencies to strengthen customer service and information dissemination. • Explore and analyse the linkages between FAO international information systems and develop best practices for systems integration. • Conduct test scenarios and test plans for debugging and pre-deployment modifications.



Philippine Department of Agriculture

• Government Administration
• 300 - 400 Employee

• System Analyst/Programmer

  • Sep 2003 - Nov 2006

  • Develop and deploy AFRDIS (Agriculture and Fisheries Research and Development Information System), a national business system designed to initiate and improve inter-institutional collaboration in research and development, information flow among stakeholders such as farmers, researchers, and local governments. • Serve as Database Administrator of AFRDIS, logging user complaints and incidents, analysing data, and using findings as inputs to the next cycle of system improvements. • Proactively identify resolution of system performance issues in the areas of accessibility, infrastructure upgrades, and system architecture. • Author and manage system documentation, user manual and procedures. • Conducted multiple end-user training involving farming and fisheries organisations, researchers, and local government units. Provided day-to-day support and solutions to business users.