Experience

Kids Above All
• United States
• Civic and Social Organizations
• 1 - 100 Employee
• Information Technology Supervisor

  • Nov 2018 - Present


LaSalle Network

• United States
• Staffing and Recruiting
• 300 - 400 Employee

• HELPDESK CONSULTING PROJECTS

  • Aug 2017 - Apr 2018

  LASALLE NETWORK • Support teachers and school staff with laptop issues • Enroll, troubleshoot, and repair Chromebooks • Setup printers and Google apps ASMR • Provided first level contact and convey resolutions to customer issues • Updated customer data and produce activity reports • Recommended procedure modifications and improvements APEX • Configured customized desktop, laptop, and table computers • Installed corporate software LASALLE NETWORK • Support teachers and school staff with laptop issues • Enroll, troubleshoot, and repair Chromebooks • Setup printers and Google apps ASMR • Provided first level contact and convey resolutions to customer issues • Updated customer data and produce activity reports • Recommended procedure modifications and improvements APEX • Configured customized desktop, laptop, and table computers • Installed corporate software



AUTISM HOME SUPPORT

• United States
• Individual and Family Services
• 100 - 200 Employee

• TECHNOLOGY SUPPORT ENGINEER

  • Dec 2016 - Mar 2017

  • Installed, configured, upgraded, and diagnosed problems related to hardware, software, and other equipment • Installed, configured, and tested new and reconfigured IPads for end-users • Hardware and software support of PC’s and network/telecommunications system infrastructure equipment • Installed, configured, upgraded, and diagnosed problems related to hardware, software, and other equipment • Installed, configured, and tested new and reconfigured IPads for end-users • Hardware and software support of PC’s and network/telecommunications system infrastructure equipment



Maryville

• United States

• IT Helpdesk Technician

  • 2014 - Sep 2016

  • Provides hardware and software support of PC’s and network/telecommunications system infrastructure equipment • Installs, configures, upgrades, and troubleshoots problems related to hardware, software and other equipment • Responds to calls from users • Diagnoses, tracks, resolves and documents problems • Installs, configures and tests new and updated releases of end-user software systems and computing equipment • Advises, trains, and assists users on how best to utilize systems and ensures installation of desktop hardware and software according to established standards • Performs password and other various levels of security support on systems • Creates and manages documentation, including equipment inventory of utilized and spare equipment for salvage purposes • Manages incoming help requests from end users via both telephone and e-mail in a courteous manner • Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue • Prioritizes and schedules problems. Escalates problems (when required) to the appropriately experienced technician Show less



BIR TRAINING CENTER

• United States
• Education Management
• 1 - 100 Employee

• ADJUNCT FACULTY

  • Mar 2014 - Mar 2015

  • Come to class with prepared lectures or classroom activities. • Teach materials from approved curriculum in accordance with assigned course schedule. • Lead hands-on training when appropriate • Prepare quizzes, exams, reading assignments and writing exercises that reflect the course’s learning objectives (grading is to be objective and related to the course’s learning objectives) • Maintain a professional and productive environment in the classroom at all times • Engage in professional development activities to stay informed of current industry trends and new approaches to instruction; • Maintain memberships and relationships with related professional organizations and groups as appropriate. Show less



TRITON COLLEGE LEARNING CENTER

• ADJUNCT FACULTY

  • Sep 1999 - Jan 2015

  • Classroom training on basic Internet concepts. • Classroom training on basic Microsoft Word, Excel, Windows 95,98,ME,XP, 7 and 8 concepts. • Keeps up-to-date in teaching area/discipline including licenses, training or certificates as applicable • Creates, updates, and distributes to all students every semester a course syllabus according to the format required by Board policy • Conducts classes as scheduled and approved by dean's office • Cooperates with department chairperson/program coordinator, department members, and the appropriate administrators in the development of curriculum, in the preparation and update of course syllabi, course outlines, selection of textbooks and assessment activities. Show less



NORTHERN ILLINOIS CONFERENCE OF THE UNITED METHODIST CHURCH

• United States
• Religious Institutions
• 1 - 100 Employee

• IT MANAGER

  • Feb 1999 - Dec 2013

  • Network Administrator - Window NT 4.0/2000,2003, 2008 and 2012 • Managed vendors for cost effective installation and maintenance of systems or projects • Maintained and managed three computer networks, copiers, mobile phones, IPads, laptops, desktops, and telephone systems • Analyzed and made recommendations for software and hardware improvements • Installs, tests, and maintains a variety of personal computing and network hardware and software systems, with local area network and wide area network connectivity • Replaces hardware or software as needed • Assists user community in software and hardware problem resolution • Logs calls and takes appropriate action to ensure a satisfactory response • Establishes and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials • Keeps up to date with current trends and is prepared to make recommendations • Maintain support documentation • Contact vendor hardware or software support when necessary • Assist in the planning, testing and deployment of new applications and enhancements to existing applications • Maintain software and hardware licenses • Maintain hardware and software inventory • A strong understanding of basic network fundamentals • Ability to operate a variety of standard office equipment including personal computers, printers, office phones, cell phones and copier • Knowledge or experience in any of these areas is desired: Infor XA (Mapics), Win Phones system, MS Windows, MS Office, Active Directory, VPN Connections, and VMWare • Outstanding customer service and communication skills • Excellent troubleshooting skills • Professional, team-oriented attitude • Ability to work independently • Managed conference database • Maintained daily backups Show less



CHICAGO HEALTH OUTREACH

• ASSOCIATE DIRECTOR OF MIS

  • Jun 1997 - Oct 1998

  • Administrated for a UNIX SCO 3.20 system • Designed and development of appropriate reports, regular and ad hoc • Trained of staff for data entry, Office 97 and Internet usage • Provided computer support assistance to all agency units • Web Page designed using HTML • Designed and developed system features • Supervised data entry staff • Administrated for a UNIX SCO 3.20 system • Designed and development of appropriate reports, regular and ad hoc • Trained of staff for data entry, Office 97 and Internet usage • Provided computer support assistance to all agency units • Web Page designed using HTML • Designed and developed system features • Supervised data entry staff


Volunteers of America
• Non-profit Organizations
• 700 & Above Employee
• MIS

  • 1993 - 1994