Experience

Topship (YC W22)

• Nigeria
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Operations Associate

  • Oct 2022 - Present



Doculand Print & Copy Center

• Lebanon
• Printing Services
• 1 - 100 Employee

• • Jan 2020 - Mar 2022

  • Supervising and managing the day to day operations• Spearheading day-to-day operations and comprehensive operations, including staff development and management, workflow structures, audit management, regulatory compliance, and customer service excellence.• Developing and maintaining strong client relationships by leveraging top-flight skills in needs analysis and product expertise to recommend optimal bank product and service solutions.• Forging trusting and enduring relationships with customers, management teams, and peers to maximize client retention and satisfaction.• Assessing local market conditions to identify current and prospective sales opportunities. Manage budget and allocate funds appropriately• Bringing out the best in the branch’s personnel by training and developing team members to top performances through dynamic communication, organization, and leadership abilities.• Identifying areas of improvement and proposing corrective actions that meet challenges and leverage growth opportunities• Assess local market conditions to identify current and prospective sales opportunities• Manage budget and allocate funds appropriately• Bring out the best in branch’s personnel by providing training, coaching, development, motivation and enabling environment• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities• Address customer and employee satisfaction issues promptly Show less

• • Apr 2019 - Jan 2020

  •Enforced organizational policies by providing quality customer service. •Communicate with clients to ensure product understanding, give prices reach agreement and guarantee quality.•Communicate with clients who have issues with their orders, escalate such issues and derive a Mutually beneficial resolution.•Present daily, weekly and monthly reports in MSExcel format to the General Manager and the Operations Manager.•Function with a team of Customer Service Executives to achieve sales and marketing targets. Show less



DARA Group

• Nigeria
• Business Consulting and Services

• Client Relationship and Admin Executive

  • Feb 2018 - Apr 2019

  • Coordinating procedures, sets goals and objectives based on DARA GROUP’s and its clients’ core values, mission and vision. • Taking decisions on matters relating to day to day operations. • Driving performance measures for the organisation through its staffs. • Developed the Microsoft Power Point training slide used for in onboarding for new hires and interns. • Establish, develop and maintain positive business relationship with customers to ensure a healthy working environment. • Protect the organization's value by being discreet with information that are meant to remain confidential. • Ensure customers’ and clients’ satisfaction by dealing with their queries and complaints. Show less



Outcess

• Nigeria
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Contact Agent

  • Jan 2017 - Oct 2018

  • Managed outbound calls for Airtel Nigeria with the use of 40+ system applications. • Handled 120+ calls daily with duties that included: identifying, assessing and assisting Airtel customers with their request, enquires and complaints by resolving their product and services related issues to achieve their satisfaction. • Trained new agents in customer handling skills, issues resolution and the use of Airtel applications. • Built sustainable relationship between Airtel and her customers through open and interactive communication. • Provided accurate and complete information to Airtel customers. • Achieved sales and marketing targets. • Worked with a team of agents to successfully tele-market, up-sell and cross-sell the Airtel’s Talkmore Bundles, Double Data Bundles and Unlimited Data Bundles and exceeded our target. • Was rewarded with the Best Job Knowledge Quiz Agent, Airtel LOB June 2017. • Received an average of 95% customer satisfaction rating, 10% higher than Airtel’s set target. • Escalate unresolved complaint to the appropriate team and follow up on pending issues. Show less



Ministry of Information, Culture and Tourism, Nasarawa state

• Lafia, Nasarawa state

• Executive Administrative Assistant

  • May 2015 - Apr 2016

  • Prepared operations reports’ and financial data. • Supervised support staffs. • Received guests on behalf of the ministry. • Served as the Liaison Officer between the Ministry and fellow corps members. • Uploaded schedules for the Director of Administration and Supplies. • Prepared operations reports’ and financial data. • Supervised support staffs. • Received guests on behalf of the ministry. • Served as the Liaison Officer between the Ministry and fellow corps members. • Uploaded schedules for the Director of Administration and Supplies.