Senior Producer

• Nov 2021 - Present

• Nov 2021 - Jan 2023

Recruited by my team and client, Meta's XR Hub, to manage a talented team of over 40 Program, Portfolio, U& Project ManagersDevelop & drive the team global strategy in synergy with the senior leadership and program/project managers to accelerate adoption of emerging tech within the Meta EnterpriseSet clear goals, manage project loads and allocate program managers accordinglyStrategically lead the team in a fast-paced, constantly evolving working environmentAlways ready to roll-up my sleeves to get things done and think out-of-the-box to help achieve milestonesEnsure deadlines are met and empower team members for overall successWork closely with our very diverse enterprise clients/customers to understand their needs, and build collaboration proposals, bringing to life multiple strategic collaboration opportunitiesDrive cross-functional coordination with internal stakeholders including legal, purchasing, PR & marketing to align with the team and the enterprise priorities and ensure the successBuild consensus, drive issues to closure, help identify risks and mitigations and communicate to senior leadershipIdentify, develop and implement process improvements to help track impact and drive velocity with qualityManage hiring process end to endCommunicate with data to drive changeLeverage qualitative and quantitative research in support of strategic initiatives Show less

• Feb 2020 - Nov 2021

• Feb 2018 - Feb 2020

Define and direct account management and planning process; working closely with Facebook, and internal management team to ensure plans are bold, resourced and aligned with KPIs and OKRsLead the strategic growth, development and delivery of excellence for event staffing across all Facebook platforms Connect the dots across many diverse stakeholders ensuring that trusted relationships are built, and no balls drop Own process optimization and accountability with an eye toward the way teams work cross-functionally for my team of staffing managers, coordinators and assistantsSpearhead and execute multi projects from concept to completion, managing all communication, competing priorities and different timescales Plan, track & return all assets (tech, kiosks, logins, etc) for each activationOversee/manage project budgets, reconciliation, and billing, and PO with finance team & client Provide cost efficient and constant tracking of all travel and uniform requirements for staffCommunication with staff (pre/post events) and subsequent creation of decks and reporting forms Anticipate and plan for strategic shifts and reactive moments while leading the team to facilitate the pivots Capture, organize and share event metrics using data analysis and key learningsCollect, organize and share photo and video moments from each event Show less

Experiential Tour Manager

• Jun 2012 - Sep 2018

Trained and managed the performance of the events team for all activations throughout major US cities (nationally executed events with staff numbers ranging up to 70) Created and trained event staff on scripted messages for each unique event Oversaw/managed project budgets, reconciliation, billing, and PO processing for all activations Coordinated all travel reservations and accommodations for all activations throughout major US cities (nationally executed events) Translated consumer response into client and agency recaps highlighting consumer sentiments, feedback, performance (ROI) using event metrics through data analysis Collect, organize and share photo and video moments from each event Proud recipient of the “2016 Diversity in Multicultural Marketing Award” given in acknowledgement of a record-setting attendance to our activation’s participation in the Hispanic and African American communities in South Los Angeles Show less

Operations Team Member

• Jan 2015 - Jul 2017

Ranked Top 5 as the Nation's Top 100 Fitness Clubs, I am proud to be furthering my skillset within this company. Equinox isn't just a "gym" or "Sports club", and pride the brand's success being built on just that. My position as an Operations Associate provides me with direct member-to-issue contact as we ensure Customer Satisfaction. I work daily in handling billing issues and updates, membership questions/concerns, handling calls (incoming and outgoing routing to proper channels) and light housekeeping for the immediate front desk space. Position details also include working seamlessly with the Sales, Maintenance, & Child Care Staff. Together we work with Trainers, Fitness Instructors and other faculty to ensure members are making the most of their fitness goals. Show less

Tour Manager

• Oct 2016 - Jan 2017

As a Tour Manager for this specific program I was responsible for staffing communications, event reporting, assisting with the set up/strike of our mobile footprint, and much more. My most memorable take away from this tour was the reaction consumers had in our footprint; a virtual reality demonstration. So many had never experienced it before, so bringing them the opportunity, free of charge, was such a joy. We activated nationwide, collaborating with other locations, and brought over a quarter of a million demonstrations within less-than half a year. Show less

Store Manager

• Oct 2004 - Jan 2013

Know your customer. Exceed their expectations. Build brand loyalty in our community through example and consistency. Working as a Store Manager is likely my most-rewarding position. Though managing a location and team had its stressful moments, the benefits and skill sets rewarded are endless. I'm able to speak through, with clarity, the recognition of Profit and Loss, Units per Transaction (and its importance in sales), familiarity with that location and it's trends, building a team that's self-empowered, staffing for success, training accountability as a badge of honor; I can go on and on. I started in with this company right out of high school, and was molded into the Sales and Customer Service climate. I'm happy to take the tools with me into other fields. Staffing now, in large or small groups, is a breeze. I'm acclimated to recognizing how to encompass success into the day-to-day work space, building each day above the last. When asking myself what tasks come to mind, as a Manager, I gather these: -Staffing -Distribution of Hours -Managing in-store events and Inventory -Employee and Staff development -Cleanliness / Visual Appeal -Focus on authentic transactions -Attention to visual aesthetics -Building a brand and educating staff inclusively -Recognition of rapport, unity, incentives for staff -Exciting the customers / providing award-winning customer service -BE YOURSELF and enjoy your work Show less

Operations Associate

• Sep 2009 - Nov 2012

Operations Associate duties included: -Checking in members & guests on passes -Answering Phones (member calls, sales inquiries, bill issues) -Assisting with guest issues, questions and inquiries -Gym cleanliness (reracking of weights, assisting floor staff if needed to tidy facility) -Efficient navigation and understanding of web system to ensure evenly-managed sales for potential clients Operations Associate duties included: -Checking in members & guests on passes -Answering Phones (member calls, sales inquiries, bill issues) -Assisting with guest issues, questions and inquiries -Gym cleanliness (reracking of weights, assisting floor staff if needed to tidy facility) -Efficient navigation and understanding of web system to ensure evenly-managed sales for potential clients

Retail Sales Associate

• Jun 2010 - Oct 2012

Duties include but weren’t limited to -Folding clothes, tidying store, cleaning up after a shift -balancing a register -answering phones & greeting guests -Assisting in other parts of the café if needed (Food Runner, Host, Stock) -Adhering to daily sales goals (ex, Dollars per Hour and/or a total dollar amount) Duties include but weren’t limited to -Folding clothes, tidying store, cleaning up after a shift -balancing a register -answering phones & greeting guests -Assisting in other parts of the café if needed (Food Runner, Host, Stock) -Adhering to daily sales goals (ex, Dollars per Hour and/or a total dollar amount)

Sales Representative

• Jan 2004 - Apr 2006

Duties included: -Running POS Sales System for incoming/outgoing shipments & sales -Providing an outstanding & unique customer experience -General housekeeping, answering phones, customer service inquiries -Adherence to daily specified sales goals made by management Duties included: -Running POS Sales System for incoming/outgoing shipments & sales -Providing an outstanding & unique customer experience -General housekeeping, answering phones, customer service inquiries -Adherence to daily specified sales goals made by management

Tele-fundraising Representative

• Jan 2004 - Apr 2006

Telemarketing Sales Representative

• Apr 2001 - Aug 2004

In this fast-paced and ever-changing environment I was tasked with answered phones, the setting up of customer accounts, working through customer solutions, making cold calls to new business, following hourly performance goals, and adapting to last minute shift changes. In this fast-paced and ever-changing environment I was tasked with answered phones, the setting up of customer accounts, working through customer solutions, making cold calls to new business, following hourly performance goals, and adapting to last minute shift changes.