Jerry (Xiaojun) Feng
Service Director APAC at 巴鲁夫自动化（上海）有限公司- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
Chiense Native or bilingual proficiency
Topline Score
Bio
Credentials
-
PMP
PMI-OC Project Management Institute Orange County ChapterJun, 2017- Nov, 2024
Experience
-
Balluff Automation (Shanghai) Co., Ltd.
-
China
-
Industrial Automation
-
1 - 100 Employee
-
Service Director APAC
-
Aug 2021 - Present
Full responsibility for managing the TSS (Technical Service and Solution) in APAC region, including team management, cost control, competence improvement, process optimization and so on, details as below: 1, Manage the APAC TSS team accordance with the company strategic development requirement , including budget& cost, team performance and so on; 2, Standardlization of APAC TSS work process to provide better service to internal and external customers; 3, APAC TSS Team development, such as technical competence, leadership and performance; 4, Manage the 2nd level customer support in APAC Hub, including customer inquiries, complaints, technical support and so on; 5, Cooperate with other department and regional hubs to process the customer support work; 6, Further development of "Service Excellence" Show less
-
-
-
Freelance (Self-employed)
-
中国 上海市
-
Senior Consultant
-
Jul 2020 - Jul 2021
Consultant for: Smart Factory, AI system of equipment management, Life-cycle management,LEAN production, Business development, Marketing, International Trading, Investment, Modular building applications etc., Consultant for: Smart Factory, AI system of equipment management, Life-cycle management,LEAN production, Business development, Marketing, International Trading, Investment, Modular building applications etc.,
-
-
-
Quintus Technologies
-
Sweden
-
Industrial Machinery Manufacturing
-
100 - 200 Employee
-
BU Manager - Customer Service Support Director APAC
-
Jan 2019 - Jul 2020
Responsible for the CSS Business operation and Project management in APAC, Create the business strategy, define and execute operational program and action plans to drive the CSS business to reach the goal: 1.Business operation of CSS in APAC with P&L responsibility; 2.CSS product development: Quintus Care (service level agreement), spare parts package, Inspection, training, maintenance & overhaul etc.,; 3.Lead and direct sales responsibility for the customers. Support machine sales in promoting service contracts to help capture service revenue; 4.Build the technical team, plan and organize the training to improve competence in APAC; 5.Customer support, develop the process with IT system (Salesforce, customer portal): customer concern(Case management), 24/7 support, help desk, remote support, etc; 6.Project management, control at cost, schedule, quality, resource, site (EHS), customer satisfaction; 7.Define the KPI of the CSS operation: “utilization”, “invoice rate”, “OT rate”, “productivity”, “Hit rate” etc., with management tools of Sales (WIN Business), PM (STECO), Warranty (TO DO LIST), Service case (Salesforce and customer portal); 8.Improve customer's production process by availability, performance, OEE, Recipe etc.; 9.Agent and dealer management; 10. Responsible for "Smart Service" at “Intelligent Machine” project, proposal for IoT, PHS, Productivity, MES etc.; 11. Design the consignment stock for contract customers in APAC; Achievements(Y2019 VS Y2018): 1.Sales pipeline increased >90%, Hit rate increased >50%, sales revenue increased > 230%; 2.Regional CSS revenue excludes Chinese mainland increased >200%; 3.GM% of CSS orders increases from 50.2% to 56.3% ; 4.FSE utilization >95%, productivity >85%, invoice rate up to 90%, overtime is reduced from 50% to 20%; 5.The project delivery quantity is increased by 200%; 6.The overall technical competence of FSE team is increased 1.5 levels (in total 5 level); Show less
-
-
-
AP&T Group
-
Sweden
-
Industrial Machinery Manufacturing
-
100 - 200 Employee
-
Service Manager
-
Mar 2014 - Mar 2018
Responsible for the operation of Service Business, Project Management, technical competence control and customer support in China, define and execute operational program and action plans to drive the AMS business to reach the budget: 1.AMS business operation in China with full P&L responsibility; 2.Service product development: Availability Agreement (service level agreement), spare parts package, WTL (regular inspection), training, maintenance, rebuild etc.; 3. Service sales to customers; 4. Responsible for technical competence control in the region, build service team, make sure the right competence is transferred to China as planned; 5.Build the customer support process and platform, develop and manage the work process and IT system (Salesforce) to provide 24/7 support, help desk, remote support etc. to increase customer satisfaction, ; 6. Project management for installation site, control at EHS, schedule, resource planning, quality, work with engineering and R&D team for "continuous improvement"; 7.Define KPI for AMS business operation, such as “utilization”, “availability”, “invoice rate”, “OT rate”, “Hit rate”etc., weekly control of Sales (Pipeline), Project management (Schedule & Cost), Warranty (TO DO LIST), Case Management (Salesforce) etc.; 8. Responsible for "Smart Service" at new product development, such IoT, Equipment statues management system (PHM); 9.Improve customer productivity by improving production process, equipment availability, performance, OEE, etc.; 10.Inventory control of spare & wear parts and tool; 11.Support Japanese office and agent in other countries; Achievements: 1.The AMS business increased significantly every year. the AMS revenue increased 300%, the profit increased by 1.5 times (Y2017 VS Y2014); 2. Improve the competence of local service team, The completion of service task increased from 40% to 90% in (Y2014 to Y2017); 3.KPI of service team, availability>95%, productivity>85%, invoice rate>90%, overtime rate less than 25%; Show less
-
-
-
JENOPTIK
-
Germany
-
Appliances, Electrical, and Electronics Manufacturing
-
500 - 600 Employee
-
Service Manager
-
Nov 2011 - Mar 2014
Responsible for the operation of Service Business, technical competence training and customer support in China, define and execute operational program and action plans to drive the service business to reach the goal: 1.Service business operation with full P&L responsibility; 2.Service product development to meet customer requirement, such as SLA (service level agreement), spare parts package, calibration, training, maintenance etc.; 3.Service sales to customers. Support sales team in promoting service products to help capture service revenue; 4.Build the Chinese service team and Asia technical center, responsible for the technical competence training for both internal and external, make sure the right competence is transferred according as planned; 5.Set up local repair & maintenance shop, start repair & maintenance business in APAC; 6.Develop and manage the customer support process, provide hotline, help desk, remote support and be more efficient to support customers; 7.Project responsibility for schedule, resource, site EHS, work closely with engineering team for “issue list” with the continuous improvement; 8.Define the KPI of FSE team: utilization, availability, invoice rate, OT rate, Productivity, control by daily report, such as Sales (Pipeline), project management (Schedule & Cost), Warranty (TO DO LIST), training plan (Competence Matrix) etc.; 9.Inventory control of spare & wear parts; 10. Support other offices and agent/dealers in other countries; Achievements: 1.The service revenue increased 35%, the GM% increased 8% which reached to 58% (Y2012 VS Y2011) 2.Responsible “Technical competence project” in APAC, build "Asia technical center" in China. The skill level of engineer team improved from 5.5 level to 7.5 level (full level 10); 3.The number of new machine installed increased 100% (Y2012 VS Y2011); 4.The customer complaint rate is 50% lower (Y2012 VS Y2011); 5.Won the group award of “ Leading sales performance” (max promotion in a single year Y2012). Show less
-
-
-
Imtech
-
United Kingdom
-
Construction
-
400 - 500 Employee
-
Project Manager / Branch Manager
-
Nov 2008 - Nov 2011
1. Responsible for daily operation management of Shanghai Branch, including personnel, administration, daily affairs, etc; 2. Responsible for the complex project management and after-sales business management; 2.1 management of large projects within the company, such as: Coordinate all kinds of work related to the project, from receiving customer orders to completing and delivering them to customers, and coordinating the work between customers and various departments of the company during this period; Communicate with customers and / or other suppliers on contract content, design review, project plan, site construction, etc; Be responsible for project progress, project budget, cost forecast, cost control, etc., and ensure that the project is completed according to budget requirements and technical requirements; Coordinate and supervise the work of suitable downstream suppliers to ensure the work quality of subcontractors and ensure the smooth progress of the project; Coordinate with the client and the company's project team to solve various problems in the customer's site or production stage; Coordinate the business affairs between customers and various departments in the company, such as payment, L / C issuing, goods transportation, customs declaration, etc; Sales phase support, such as in the early stage of the project, work closely with the product manager, sales department and technical department to correctly define the possibility of the project; 2.2 after sales service management in China, including: Customer visits and service sales; Communicate with customers and assist them to formulate service / maintenance plan to ensure normal operation of customers' equipment; Make the personnel work plan of engineers and workers in the company, and coordinate the installation, commissioning, production and service of various projects; 3. Developed and improved the company's project management and after-sales service business process. 4. Technical sales when needed. Show less
-
-
-
海马汽车集团股份有限公司
-
Shanghai City, China
-
Team leader-Vehicle test lab
-
Oct 2005 - Nov 2008
Be responsible for the planning and project delivery of automobile and parts laboratory until it is put into operation, the management of the laboratory, the preparation and implementation of vehicle test tasks; 1. Lead the automobile test department, including personnel arrangement and test task planning and implementation of new model projects; 2. Formulate the long-term plan of the company's testing capability, including test bench, investment planning, staff demand planning, etc; 3. Work with other departments to formulate the company's product standards; work with the project team to formulate the test plan required by the project, formulate the test outline and carry out the test work according to the plan; 4. Set up a material test team, work out the company's weathering test standards, and carry out training for relevant suppliers; 5. The establishment of vehicle laboratory and parts laboratory, including project planning, procurement, construction to use; 6. Improve the company's vehicle and parts testing process and tasks. Show less
-
-
-
海马汽车有限公司
-
China
-
Motor Vehicle Manufacturing
-
1 - 100 Employee
-
Vehicle Testing Engineer
-
Jul 2003 - Oct 2005
1. Analysis of metal materials, establishment of metal analysis laboratory (physical properties, metallographic analysis, failure analysis, chemical analysis); 2. Assist the project manager to plan the laboratory planning and equipment selection of Shanghai R&D center, from bidding to delivery and on-site construction; 3. Assist director of vehicle testing to make long-term plans for testing capability, including test bench, investment planning, staff demand planning, etc; 4. Responsible for project coordination, equipment research, equipment procurement requirements, equipment bidding, contract and technical agreement negotiation, etc; 5. Coordinate all departments and suppliers to hold project meetings, including design review, project schedule, construction plan, and implementation of commercial terms; 6. Responsible for the internal mechanical measurement of the company; Show less
-
-
Education
-
1999 - 2003
Nanjing University of Science and Technology
Bachelor's degree, Materials Science and Engineering
Community
