Vice President of Sales and Customer Success

• Jan 2023 - Present

Director of Customer Success

• Jan 2023 - Jul 2023

Director of Customer Success

• Dec 2021 - Jan 2023

Oversee 22+ employees consisting of account management, ad services, and customer success teams. Reduced churn and increased upsells on subscription based SaaS and Marketing lead platform. Accomplished through restructure of customer success team, and partnering with product and dev teams. Managing 3000 plus active accounts, on the largest network of legal marketing websites Oversee 22+ employees consisting of account management, ad services, and customer success teams. Reduced churn and increased upsells on subscription based SaaS and Marketing lead platform. Accomplished through restructure of customer success team, and partnering with product and dev teams. Managing 3000 plus active accounts, on the largest network of legal marketing websites

Director of Operations and Digital Marketing

• Dec 2020 - Dec 2021

Director of Customer Experience Sales and Logistics

• Mar 2019 - Dec 2021

Oversee sales, and client interactions throughout the California market, strategic sales account management for our top tier accounts. Training for international and multi-state Steep Hill licensee customer interactions, sales, go to market strategies and use of our SaaS Mylab platform. I also manage all California sampling and transportation logistics.

Director of Customer Experience

• Jul 2017 - Apr 2019

Manage customer experience for our California locations and our Washington, and New Mexico labs. Assisted with recruiting and training for staff along with our international and multi-state licensee customer interactions. Directly oversee all California field sampling, transportation logistics, and marketing. I work directly with C-Suite and board members throughout the company, and hold a role as a key stakeholder in our SaaS Mylab platform interfacing directly with the development team.

Customer Experience Manager

• Apr 2017 - Jul 2017

Manage customer experience for our California locations and our Washington, and New Mexico labs. Work directly with C-Suite and board members throughout the company, and hold a role as a key stakeholder in our SaaS Mylab platform interfacing directly with the development team.

Winemaker and Assistant Distillier

• Jul 2016 - May 2017

Brought new ideas into iconic Finger Lakes winery to reestablish the brand and generate increased revenue in a quickly upcoming viticultureal region. Received 87 from Wine Enthusiast and Wine and Spirts Top 100 Best Buys 91pts Cab Franc. Brought new ideas into iconic Finger Lakes winery to reestablish the brand and generate increased revenue in a quickly upcoming viticultureal region. Received 87 from Wine Enthusiast and Wine and Spirts Top 100 Best Buys 91pts Cab Franc.

Winemaker/Vineyard Manager

• Aug 2015 - Jul 2016

Recovered a neglected winery and vineyard for new owners establishing best practices and rock solid IPM program, achieved several international awards for my wines. Recovered a neglected winery and vineyard for new owners establishing best practices and rock solid IPM program, achieved several international awards for my wines.

Winery Sales Manager

• Jul 2014 - Jun 2015

Managed Customer Experience and Sales for a small boutique winery that produces consistent 90+ wines. Managed Customer Experience and Sales for a small boutique winery that produces consistent 90+ wines.

Laboratory Manager/Enologist

• Jul 2014 - Mar 2015

Managed Laboratory operations and wine analysis for a 100,000 case Santa Barbara county winery specializing in 26 varietals, custom bottling and bulk wine sales. Conducted testing for PH, Free and Total SO2, Malic Acid, Lactic Acid, Volatile Acidity, Turbidity, C02, Heat/Cold Stability, Brix, Alcohol, and YAN. Managed Laboratory operations and wine analysis for a 100,000 case Santa Barbara county winery specializing in 26 varietals, custom bottling and bulk wine sales. Conducted testing for PH, Free and Total SO2, Malic Acid, Lactic Acid, Volatile Acidity, Turbidity, C02, Heat/Cold Stability, Brix, Alcohol, and YAN.

Golf Course Superintendent

• 2002 - Jul 2014

Maintained a classic ocean side golf course to include overall responsibility for restaurant operations management. worked between 2002-2004 then after military from 2008-2014 Maintained a classic ocean side golf course to include overall responsibility for restaurant operations management. worked between 2002-2004 then after military from 2008-2014

Aircraft Director, Recreation Manager, Clerical Manager

• Jul 2004 - Jul 2008

Directed and managed safe aircraft operations, spent time in administrative roles along with managing MWR that serves the 3,000+ crew members through on/off ship events, tours, hotel planning, scheduling and billing. I also was a member in the ship board self defense team and held an aircraft firefighting on scene leader role. Directed and managed safe aircraft operations, spent time in administrative roles along with managing MWR that serves the 3,000+ crew members through on/off ship events, tours, hotel planning, scheduling and billing. I also was a member in the ship board self defense team and held an aircraft firefighting on scene leader role.

Concession Operations Lead

• Aug 1998 - Dec 2002

Managed seasonal employees from around the globe, responsible for efficent operations and management for subset of the concessions that sees over a million visitors yearly. Managed seasonal employees from around the globe, responsible for efficent operations and management for subset of the concessions that sees over a million visitors yearly.