Senior Director - Retail Enterprise Solutions

• Aug 2022 - Present

• Manage a team of key account executives to incorporate the ECRM / RangeMe SaaS solution into retailer initiatives to support the efficient discovery, evaluation, and connection with new and emerging suppliers within the consumer package products (CPG) industry• Hire, onboard, and develop multiple classes of account managers to provide guidance on active listening to learn customer needs and support 224 top-tier global retailers• Liaise between product development, management, and retailers to provide feedback, capture changing client needs, and help prioritize the production map to improve business performance• Collaborate with client leadership to increase adoption of platform and services by providing leadership with business intelligence on industry trends and best practices for large-scale sourcing initiatives• Prioritize consistent communication for client service and sales management process development to achieve operational excellence Show less

Director of Retail

• Jan 2022 - Aug 2022

• Generated incremental revenue during COVID by reaching out to deepen relationships, consulting with client leadership of 36 large retailers• Boosted usage 320% by providing the team with guidance on engaging individual buyers to leverage the tool resulting in increasing monthly active users.• Increased user adoption of the platform 85% after initiating a new business development process to target and upsell trade show exhibitors

Senior Account Manager

• Jan 2021 - Jan 2022

• Achieved the highest product adoption rates and most active users on the platform with 100+ high-value accounts and 2K+ total users by developing close retailer relationships• Improved user activation by 43% by implementing a new user experience design for onboarding to encourage new sign-ups in collaboration with the marketing team

Retail Account Manager

• Sep 2018 - Jan 2021

• Accomplished a 36% open rate, 21% click/action rate, and 3% response rate after coordinating with the marketing department to create new email flows

Customer Success Manager | Business Solutions Consultant

• 2015 - Sep 2018

• Implemented strategic customer success management programs and performance metrics to bring customer experience outcomes in alignment with corporate culture and expectations • Managed customer relationships and project implementation across multiple industries, including healthcare, universities, nonprofits, retail, automotive, energy, biotech, and hospitality • Facilitated meetings between the client and product team to understand the need and design solutions; reporting to the CEO on the health of the accounts, how much revenue is being generated, and future opportunities for revenue growth • Created a retention program for existing clients by developing a data-driven VIP onboarding process and ensuring that users understand how to successfully use the platform • Drove customer success programs to achieve 100% satisfaction scores from all clients by conducting surveys, using internal CRMs to ensure the efficiency of monthly engagements, and creating individualized emails Show less

Store Manager

• 2003 - 2015

Store Manager, 2006 – 2015 Executive Assistant Manager, 2005 – 2006Assistant Manager, 2003 – 2005 • Delivered $1.2M profit after earning before interest and taxes and reduced cost by lowering shrink from 4.3% to 2.1%, reducing days of supply and carrying charges for front of store and pharmacy, which resulted in reduced inventory from 45 to 32 days• Trained the next generation of Store Managers by leading a 3-month course and creating sales materials; resulting in 4 Assistant Store Managers being promoted to Store Manager positions• Orchestrated coordination of a Wellness Health Fair and partnered with 10 nonprofit organizations and 12 vendors Show less

Executive Assistant Manager | Assistant Manager

• 2003 - 2006