Experience

ChristianaCare Union Hospital

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Manager of Support Services

  • Jul 2010 - Present

  Scheduling, new hire training, and yearly training of 60 employees Maintain quality assessment, patient, and customer satisfaction scores (NRC Picker) Conduct weekly and daily rounds with follow up communications or actions plans with customers Maintain a monthly operating budget Establish and solidify yearly capital for departments Establish and maintain vendor relations Adhere to the hospital’s policy and procedures and conduct routine audits to ensure compliance Report to Director and client directly Maintain open communications and relationship with customers and client Place and maintain supply order for departmental needs Research and establish cost effective and efficient programs to meet the needs of the client and department Maintain consistent quality, par levels and compliance in laundry services Ensure quality, patient safety and high performance standards in Patient Transportation services Show less



St Agnes Hospital/Harbor Hospital

• Assistant Director

  • Apr 2007 - Jul 2010

  training, and yearly training of 96 employees and supervisors Maintain quality assessment, patient, and customer satisfaction scores (HCAPS) Conduct weekly rounds with follow up communications or actions plans with customers Maintain a monthly operating budget coupled with weekly forecasting Establish and maintain vendor relations Establish policy and procedures and conduct routine audits to ensure compliance Plan and implement small and large scale projects with costs and timelines and ensure completion Report to Director and client directly Maintain open communications and relationship with customers and client Place and maintain supply order for departmental needs Research and establish cost effective and efficient programs to meet the needs of the client and department Show less



GCR Truck Tire Center

• Manager/Sales Representative

  • Feb 2005 - Feb 2007

  Maintained store budget of 4.5 million per year with meeting or exceeding projected budget guidelines Established and maintained through consistent communication and reinforcement a strong sales team Train all new hires and currently employees Establish and maintain policies and procedures reflective of the organization Create, modify, and maintain schedules as the market climate dictates Responsible for maintaining and turning inventory not to reflect static loss of revenue Establish and maintain vendor/supplier relationships Responsible for acquiring new and maintaining existing accounts Dispatch and coordinate service technicians and mechanics efficiently with minimal downtime to the customer Responsible for developing and implementing market strategies Show less



Service Tire Truck Center

• Manager

  • May 2001 - Jan 2005

  Re-establish and manage an existing store in a new location Development and implement market strategies to acquire new business and build upon existing business Responsible for establishing new vendor/supplier relationships Train all new hires and currently employees Establish and maintain policies and procedures reflective of the organization Create, modify, and maintain schedules as the market climate dictates Responsible for maintaining and turning inventory not to reflect static loss of revenue Establish and maintain vendor/supplier relationships Responsible for acquiring new and maintaining existing accounts Dispatch and coordinate service technicians and mechanics efficiently with minimal downtime to the customer Managed larger location in a major metropolitan area consisting of 52 employees Maintained store budget of 9 million per year with meeting or exceeding projected budget guidelines Maintained government purchases/sales reflective of the company's products and services Responsible for understanding, communicating, and identifying opportunities for improvement with the P/L statement Show less



McCarthy Tire Center

• Service Technician

  • Jan 1991 - Jan 2001

  Responding to emergency roadside service calls and installing or repairing vehicle tires Training new hires and existing employees as well as maintaining yearly required OSHA and MSHA training certification Develop and implement preventive maintenance programs for large and small trucking, construction, and utility companies pertaining to their vehicle's tires Operated hydraulic systems up to and including rams, lifts, and booms Maintained the company's and customer's inventory Utilized computers to track and identify customer product based on in-house software Responsible for preventative maintenance on own service vehicle Responsible for removal, installation, and/or repairing of new or existing car, truck, and/or earth moving tires Responsible for identifying and implementing strategies in cost saving incentives for the customer Maintained and/or develop customer relations for the sales team Show less