Experience

Coker Tire Company

• United States
• Motor Vehicle Parts Manufacturing
• 1 - 100 Employee

• IT Systems Manager

  • Aug 2023 - Present

• Information Technology Coordinator

  • Nov 2022 - Sep 2023



Chilewich

• United States
• Textile Manufacturing
• 1 - 100 Employee

• Operations Support Analyst

  • Aug 2019 - Nov 2022



BlueCross BlueShield of Tennessee

• United States
• Insurance
• 700 & Above Employee

• Enterprise Command Center Specialist

  • Oct 2013 - Nov 2017

  •Use workload automation tools to ensure timely completion of daily batch processes. •Analyze, diagnose, and resolve system errors, malfunctions, mis-configurations, and job stoppages to maintain services, enhance capabilities, and prevent system outages. •Review and modify JCL code changes as requested. •Process output produced from nightly batch. •Create GDG's (Generation Data Groups)/ setup, run, and verify program moves •Rename, catalog, and un-catalog data sets on tapes and disk. •Maintain system and application availability by using Enterprise Monitoring tools to identify production and potential production issues and respond appropriately. •Monitor Change Management activities to ensure awareness of scheduled work as it relates to the production environments and place systems in maintenance mode during change activities. •Respond to events and alerts from monitoring tools in a timely manner to: 1.Perform first-level triage of events, such as running scripts to restart system processes and services, 2.Open tickets using Trouble Ticketing systems, 3.Escalate events to 2nd and 3rd Level support teams, 4.Communicate events to executive management and business units, and provide status updates until the event is resolved. •Answer telephone calls to assist users encountering problems and other service desk issues. •Analyze information and evaluate results to choose the best solution to solve problems. •Maintain and develop required technical skills to keep abreast of the rapidly changing IT environment. •Develop specific goals and plans to prioritize, organize, and accomplish your work. •Provide information to supervisors, management, and co-workers both verbally and written. Show less



Chattanooga state college

• College Campus

  • Aug 2011 - Oct 2013

  Partnered with Chattanooga College Help fix network when network is down Re- image and set up new computers for College teachers and City employees. Maintain and update twenty four library computers for use any part of the day. Fix problems with internet explorer, outlook, Microsoft office. On call during business hours of the Academy while working at the Volkswagen plant. Troubleshoot network problems and escalates if needed. Maintained and set up CEO board room when called and remained on call if needed. Show less



Volkswagen Group

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Desktop Technician

  • Jun 2011 - Oct 2013

  Handles technical troubleshooting within an enterprise environment. Built machines to the customer’s needs with responsibility for timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Install software and hardware. Selected Contributions: Research and develop knowledge-base articles which result in first call resolutions for the Chattanooga Help Desk. Exceeded issue-resolution targets and achieved exceeds expectations on customer satisfaction scores (outperforming average 90%). Consistently closed tickets within the three day SLA Scoring between 90% -100% on score card. Refresh customers from XP to WIN 7 and transferred data from Dell PC’s to HP PC’s Re-image and set up new computers. Install and uninstall software and hardware. Troubleshoot problems with software and hardware. Show less



Volkswagen/ Honigsberg and Duvel

• PC Support

  • Jun 2011 - Oct 2013



Compucom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• PC Support

  • Jun 2011 - Feb 2013

  Migrated users from Win XP to Win 7. Technical support for the VW Academy. Installed hardware and software. Migrated users from Win XP to Win 7. Technical support for the VW Academy. Installed hardware and software.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Military

  • Jul 2003 - Jul 2007

  Set up desktops for new officers. Did quality assurance for the supply and air department. Did Inventory on supply department and brought validity from 20% up to 90% on the U.S.S. Eisenhower. Moved up in rank before 80% of the other people in my department. Managed up to 30 people in supply department. Set up desktops for new officers. Did quality assurance for the supply and air department. Did Inventory on supply department and brought validity from 20% up to 90% on the U.S.S. Eisenhower. Moved up in rank before 80% of the other people in my department. Managed up to 30 people in supply department.