Experience

Army and Navy Academy

• United States
• Primary and Secondary Education
• 200 - 300 Employee

• Operations Support Officer

  • May 2017 - Present

  Provide leadership and mentoring services to approximately 250 male cadets enrolled in a college preparatory military boarding school. ●Responsible for teaching leadership, teamwork, communication, and self-confidence skills while exemplifying the school’s edicts and values in all aspects of my personal and professional life. ●Manage and maintain regulation safety and security for all academy and sanctioned extracurricular activities. ●Serve as a liaison between cadets, school administrators and parents/guardians to ensure timely and accurate communications. ●Plan, organize and direct on-site mission essential programs exemplifying leadership, integrity, responsibility, diversity, and respect. Show less



Sandicor, Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Member Services Associate

  • Apr 2016 - Present

  Provide day-to-day database software and technical support services for approximately 20,000 real estate professionals utilizing an online suite of real estate industry specific services and products. Manage and service all routine elements of membership communications, inclusive of resolving user-based technical issues, third party service inquiries and the establishment of new accounts. ●Perform daily oversight of and response to membership communications regarding products, services and benefits. ●Interface directly with members to discover and resolve concerns and issues. ●Routine oversight and maintenance of incoming property data in order to ensure accuracy and integrity of database. ●Responsible for daily, weekly and monthly member account activities, including timely and accurate accounts payable and accounts receivable. ●Assist senior management with development and planning of member outreach education and awareness of existing products, services and software upgrades. ●Create and maintain routine department performance reports. Show less



North San Diego County Association of Realtors

• Member Relations Liaison

  • Jul 2015 - Feb 2016

  Accountable for arranging and maintaining daily service operations and communications for approximately 5,300 real estate professionals and affiliated staff. Maintained ongoing knowledgebase of and experience with online suite of real estate industry specific services and products. ●Fielded phone calls, chats, emails, and walk-ins involving membership inquiries, established accounts, software and hardware related issues, educational options, and corporate sponsored events. ●Collaborated and coordinated with staff to create engaging and effective methods of communications and marketing materials designed to increase membership awareness of and engagement with organization’s products and services. Represented organization at local and regional industry events. ●Identified and recommended technological and strategic modifications of department products and services, resulting in the recruitment and attainment of more than 180 new members. Show less



Greater San Diego Association of REALTORS®

• United States
• Real Estate
• 1 - 100 Employee

• Member Services Manager

  • Jan 2007 - Jul 2015

  Responsible for the management and direction of department providing a variety of membership centric services and online software application products for approximately 12,000 real estate professionals. ●Responsible for the selection, organization and maintenance of department tasked with answering all incoming inquiries regarding member services, software and hardware related issues, educational programs, and industry events. Represented department and corporation at trade shows and industry events. ●Managed and maintained department’s human resource responsibilities, including recruiting, new hire orientation, employee record compliance with federal and state guidelines, and disciplinary actions. ●Identified need and developed project designed to improve and expand existing menu of member services and products, resulting in an increase of membership to more than 12,000 and catapulting the organization into the nation’s top 10 MLS rankings. Coach, train and developed staff to exemplify organization values. Show less



California Title Company

• United States
• Real Estate
• 1 - 100 Employee

• Title Assistant

  • Jan 2000 - Jan 2007

  Responsible for coordinating and processing real estate transactions from initial document filing to final closure and transfer of property rights. ●Functioned as core contact for client questions regarding insurance, taxes, title work and legal documents. ●Reviewed all property information for accuracy and evaluated in contrast to current property tax records, maps and other pertinent data. Responsible for coordinating and processing real estate transactions from initial document filing to final closure and transfer of property rights. ●Functioned as core contact for client questions regarding insurance, taxes, title work and legal documents. ●Reviewed all property information for accuracy and evaluated in contrast to current property tax records, maps and other pertinent data.



USMC

• United States
• Construction
• 700 & Above Employee

• Rifleman/Squad Leader/Instructor

  • Mar 1995 - Mar 1999

  Responsible for the tactical employment of weapons, scouts, assault troops, and close combat forces. ●Train and educate commissioned or appointed officers in the high standards of professional knowledge, Particular emphasis on the duties, responsibilities, and war fighting skills required of a rifle platoon. ●Carried out and organized military operations in combat planning while maintaining the welfare of personnel and accountability of equipment, and held secret clearance throughout enlistment. Show less