Experience

AW HOLDING INT'L

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• Portfolio Account Manager

  • Apr 2021 - Present



FINTRESTLE UAE

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• Collections Officer

  • Mar 2019 - Apr 2021



Derby Group of Companies

• United Arab Emirates
• Business Consulting and Services
• 700 & Above Employee

• Collections Officer

  • Aug 2018 - Dec 2018



Xiaomi Technology

• China
• Technology, Information and Internet
• 700 & Above Employee

• Showroom Manager

  • Nov 2016 - Dec 2017

  - Completed store operational requirements by scheduling and assigning employees; following up on work results. - Maintained store staff by recruiting, selecting, orienting, and training employees. - Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. - Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Ensures availability of merchandise and services by approving contracts; maintaining inventories. Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. Secures merchandise by implementing security systems and measures. Protects employees and customers by providing a safe and clean store environment. Maintains the stability and reputation of the store by complying with legal requirements. Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Contributes to team effort by accomplishing related results as needed.



airtel

• India
• Telecommunications
• 700 & Above Employee

• Showroom Manager

  • Apr 2013 - Oct 2016

  · Answering phone calls and direct calls as deemed necessary· Providing excellent customer experience and encourage customer to purchase· Responsible for showroom appearance· Responsible for all administrative duties related to the showroom or as directed· Staying informed about all the company products and services.· Driving Sales directly for walk-in customer· Following up with initial contacts and maintaining relationships with existing customers· Responsible for all showroom and store operations· Responsible for merchandising, stock base and stock replenishment· Responsible to communicate new arrivals / out of stock to Management and Sales· Ensuring that testers, by product, are placed in a visible and handy display· Ensuring that testers, by product, are in good condition and ready to use by customers· Ensuring that latest tutorial videos are up-running on the screens in the showroom· Ensuring that no expired products are displayed in the showroom or stored in the storage area· Responsible for supervising cleanliness and maintenance in the showroom with Office Girl/Cleaner· Assisting with deliveries and stock as directed· Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability· Meeting sales goals by training, motivating, mentoring and providing feedback to store staff· Ensuring high levels of customers satisfaction through excellent service

• Nodal Officer

  • Jan 2010 - Apr 2013

  Proper guidance about Airtel's products and services to potential and existing customers. Resolving problems and customer assistance by handling account-related inquiries.



airtel

• India
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Feb 2007 - Nov 2009

   Maintaining a positive, empathetic and professional attitude toward customers at all times.  Responding promptly to customer inquiries.  Communicating with customers through various channels.  Acknowledging and resolving customer complaints.  Knowing our products inside and out so that you can answer questions.  Processing orders, forms, applications, and requests.  Keeping records of customer interactions, transactions, comments and complaints.  Communicating and coordinating with colleagues as necessary.  Providing feedback on the efficiency of the customer service process.  Managing a team of junior customer service representatives.  Ensure customer satisfaction and provide professional customer support.