Quality Assurance Manager

• Jan 2019 - Present

Account Manager

• Oct 2015 - Dec 2018

• Develop and maintain favorable relationships with new and existing clients in order to increase revenue. • Ensures that organizational goods or services consistently meet client needs. Responsible for providing sales quotations as well as sustaining and renewing client contracts. • Conduct sales meetings to discuss and implement strategic sales plans for potential customers to secure contracted services • Attend pre-bid meetings and facility site evaluations in response to Request for Proposals. • Conduct Presentations and demonstrations, train new and existing customers on equipment and software • Attend Law Enforcement Conferences to promote our company and establish leads for potential customers, and to meet with current customers. , • Install and troubleshoot phone equipment and Inmate Video Systems, installation and termination of Network cable, and low voltage electrical wiring. • Compile and maintain accurate daily expense reports • Conduct site evaluations for materials and equipment estimations, prepare reports to have equipment ordered and shipped to site for installation. • Replacing telephone hardware and network components, basic maintenance practices • Mounting network devices, installing telephone hardware • Administer Kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions • Basic troubleshooting to include: defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action Show less

General Manager

• 2010 - 2015

• Worked with CEO to ensure company needs are being met and functioning to fullest potential. • Worked with Sheriff’s, Chiefs of Police, Wardens, and Jail Administrators to discuss our company and our abilities to provide Phone and Kiosk services. • Directly manage the Sales, Operation Analyst and Training personnel. • Responsible for the contract management of our existing customers, review of contracts, write contract amendments as needed, and ensure that issues with our contracted facilities are investigated and resolved in a timely manner. • As Project Manager I prepared and overseen installation schedules in compliance with Request for Proposals and awarded contracts, and point of contact during equipment installation. • Worked with the Operations Manager to ensure all necessary equipment is ordered, track shipping and keep customers aware of equipment delivery dates. • Onsite to ensure installation plans are implemented and followed, ensure the necessary equipment is onsite and accounted for through coordination with our Company Operations Manager. • Worked with facility Project Managers if assigned until installation completion. • Trained with our company technicians with installation and troubleshooting of our phone equipment and Inmate Video Kiosk machines, installation of CAT 5, Fiber Optic cabling, and electrical wiring. Show less

Patrolman, Jail Administrator, Chief of Police

• 1987 - 2010

In my 23 years in Law Enforcement, I began as a patrolman and worked my way into upper management positions. Serving 9 years in Jail Administration managing two jails during that time. One facility with 52 employees, 300 inmates, one facility with 135 employees and 700 inmates. I served 2 years as the Chief of Police for an agency with 25 employee's which I was in charge of the day to day operations of that agency. During my career I have held numerous certifications including, Peace Officer Certification, Correction Certification, CERT Certification, and SWAT Team Certification. Show less

Armor Specialist, Company Training NCO

• 1982 - 1988

Active Duty from 1982 - 1987 In-active Reserve 1987 - 1988 Active Duty from 1982 - 1987 In-active Reserve 1987 - 1988