Jerry Lee

Owner Experience Manager (HOD) at Upstay
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Contact Information
us****@****om
(386) 825-5501
Location
Burnaby, British Columbia, Canada, CA
Languages
  • English Full professional proficiency
  • Mandarin, Chinese Native or bilingual proficiency

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Credentials

  • Food Safe
    go2hr - the resource for people in tourism
  • Serving it Right
    go2hr

Experience

  • Upstay
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Owner Experience Manager (HOD)
      • Jul 2022 - Present

    • Owner Success Manager (Account Executive)
      • Jun 2022 - Jul 2022

    • Owner Relations Administrator
      • Mar 2022 - May 2022

  • Four Seasons Hotels and Resorts
    • Canada
    • Hospitality
    • 700 & Above Employee
    • Assistant Hotel Manager
      • Jul 2019 - Feb 2020

    • Front Desk Supervisor
      • Jan 2018 - Jul 2019

    • Front Desk Agent
      • Jul 2016 - Jan 2018

  • Starbucks
    • United States
    • Retail
    • 700 & Above Employee
    • Barista
      • Oct 2015 - Mar 2016

      Collaborated with the team to achieve top 10 sales in Taiwan during the 2-day Promotional Event. Enhanced quarterly promotional event awareness through social media by creating a Facebook page and promotional video. Demonstrated high level of knowledge on our products and helped customers making the best purchase choice. Assisted on training new partners through hands-on training and feedback. Collaborated with the team to achieve top 10 sales in Taiwan during the 2-day Promotional Event. Enhanced quarterly promotional event awareness through social media by creating a Facebook page and promotional video. Demonstrated high level of knowledge on our products and helped customers making the best purchase choice. Assisted on training new partners through hands-on training and feedback.

  • Rosewood Hotels & Resorts
    • Hong Kong
    • Hospitality
    • 700 & Above Employee
    • Reservations Intern
      • Aug 2014 - Feb 2015

      Analyzed and researched different packages, rates and promotions in our competitive set in order to assist the reservations manager during the revenue meeting. Facilitated on the high volume group reservations during the Formula One event. Coordinated with the sales managers to increase hotel occupancy and revenue during low season. Consolidated daily reports including Daily Pickup, Revenue Statistics, and Manger Flash for the top management. Monitored OTAs such as Booking.com and Agoda to ensure rates are correct and competitive. Show less

  • Papa Johns
    • United States
    • Restaurants
    • 700 & Above Employee
    • Assistant Manager
      • Jan 2013 - Feb 2014

      Communicate regularly with team members on customer satisfaction, safety, goals and training. Ensure cleanliness and hygiene of the store is well maintained Taking inventory orders with purchasing policies, organizing and maintaining inventory Execute cash handling and cash management duties with POS system Communicate regularly with team members on customer satisfaction, safety, goals and training. Ensure cleanliness and hygiene of the store is well maintained Taking inventory orders with purchasing policies, organizing and maintaining inventory Execute cash handling and cash management duties with POS system

Education

  • Swiss Hotel Management School
    Bachelor’s Degree, International Hospitality and Event Management, First Class Honours
    2014 - 2015
  • Douglas College
    Associate's Degree, Hospitality and Event Management.
    2012 - 2013

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