Key Accounts Manager - Cruise Ship Logistics

• Jul 2023 - Present

Hotel Operations Manager

• Jul 2021 - Jun 2023

Hotel Operations Manager - Pre Opening Holiday Inn Queenstown Remarkables Park. 182 Rooms, cafe, restaurant and bar. Three conference rooms. Full service hotel. Hotel Operations Manager - Pre Opening Holiday Inn Queenstown Remarkables Park. 182 Rooms, cafe, restaurant and bar. Three conference rooms. Full service hotel.

Front Office Manager

• Dec 2020 - Jul 2021

Reservations Manager/Revenue Analyst

• Mar 2019 - Dec 2020

Director Of Operations

• Sep 2018 - Feb 2019

ATour is the fastest developing hotel group in China; A.T. House is the latest premier lifestyle brand. The job scope is to managing and setting up A.T House's service concept as well as standard; organizing brand workforce structure and remuneration chart; pushing first hotel project of the brand. ATour is the fastest developing hotel group in China; A.T. House is the latest premier lifestyle brand. The job scope is to managing and setting up A.T House's service concept as well as standard; organizing brand workforce structure and remuneration chart; pushing first hotel project of the brand.

Front Office Manager

• May 2017 - Sep 2018

MSocial Auckland is Millennium group's 2nd MSocial hotel in the world, first MSocial of the Southern Hemisphere. 190 ocean facing rooms with one all day dining restaurant, three High-tech Conference rooms as well as one Executive Lounge. As key player of the team from pre-opening, I played a crucial part in setting up Front Office & Reservation department: In charge of the recruitment of Rooms Division; set up Front Office & Reservation SOPs as well as hotel operating standard; managing a team of 45 staff. Main achievement (pre-opening): Massive recruitment of 80+ staff; organize and write hotel local SOPs; coordinate hotel training calendar; set up revenue strategies along with Central Revenue team. Main achievement (first year operating): Meeting hotel budget in the first quarter straight after opening at average occupancy of 75% with $300 ADR. TripAdvisor service ranking No.3 in Auckland central. Show less

Assistant Front Office Manager

• Jun 2016 - May 2017

Stamford Plaza Auckland is a traditional luxury hotel in Auckland. 286 hotel rooms with three outlets, top floor gym & pool, six conference rooms. Managing a team of 30 Staff includes Hotel Duty Managers, Night Managers, Concierges, Doormen, receptionists & Porters. Overlook Front Office day-to-day operations; work along with Executive Assistant Manager to set up Room Divisions strategies and plans. Daily Job includes but not limits to write departmental SOPs, provide on-going training for team members, daily audit work performance & outcome, manage departmental roster, recruit new team members, conduct payroll for the department and respond guest reviews from all channels. Major projects: Hotel KABA door lock system upgrade for 286 guest rooms and back of house area; TripAdvisor ranking jumped from #21 to #13. Show less

Senior Assistant Manager

• Sep 2015 - Jun 2016

Hilton Lake Taupo was the top service hotel within Hilton Group New Zealand. 113 hotel rooms facing Lake Taupo.Overlook front office daily operation; maximize hotel revenue as well as enhance guest's experience; providing on-going training for reception, concierge and duty manager team. Major projects: Increased 30% on hotel up-selling program; task force to Hilton Queenstown & DoubleTree by Hilton Queenstown for summer season assist as Cluster Duty Manager.

Cluster Guest Relations Manager

• Dec 2012 - Sep 2015

Hilton Queenstown Kawarau Village includes two brands: Hilton Queenstown Resort & Spa; DoubleTree by Hilton Queenstown. It is the biggest Hilton hotel within New Zealand. 299 hotels rooms within two brands, three buildings.Working as a Cluster Guest Relations Manager: Manage Front Office daily operations and assist setting departmental goals and targets to ensure a continuously improving customer service experience for guests. As a duty manager, act as solo contact person of the hotel on absence of HODs. Major Achievement: Drive Travelex currency exchange program-- Engaging score picked up 40% within 4 months; HH loyalty program enrollment as individual--Highest HH sales in Hilton Queenstown 2014; Upselling - Top upseller of Hilton New Zealand national wise 2015. Show less

Conference Coordinator

• Mar 2012 - Sep 2012

Event Manager

• Oct 2011 - Mar 2012

As specialized conference manger, main target is to manage and organize IBM mid-market regular conference. Responsible for vendors, suppliers and conference owners. In the meanwhile, support other big conference runs by company. Main Projects: SAPPHIRE NOW and TECHED 2011 (15000+ attendants); Beijing AUTO SHOW 2012 VW Group Night; GPJ Great China region 2012 annual party. As specialized conference manger, main target is to manage and organize IBM mid-market regular conference. Responsible for vendors, suppliers and conference owners. In the meanwhile, support other big conference runs by company. Main Projects: SAPPHIRE NOW and TECHED 2011 (15000+ attendants); Beijing AUTO SHOW 2012 VW Group Night; GPJ Great China region 2012 annual party.