Jerard Fagerberg

Customer Experience Product Manager at GeoScienceWorld
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • Hebrew Elementary proficiency
  • Thai Elementary proficiency

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Bio

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5.0

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LinkedIn User

Jerry exudes both confidence and professionalism. As we co-navigated the perks and pitfalls of Thai academia, I regularly looked towards Jerry as a model of both organizational proficiency and interpersonal confidence. For Jerry, a task is a task—nothing is above or below him. He approaches what he finds before him in a unified fashion, offering analogous attention tasks others view as high priority as he does to tasks colloquially viewed as trivial. I believe this to be an operationalization of integrity. In short, Jerry’s style is infectious. I have found myself striving to integrate some of these efficacious characteristics into my professional identity after having worked with him in close proximity for an extended period of time.

Marshall Zweig

In my writings, I deal with editors who demonstrate many different levels of competency, sometimes to my great frustration. Mr. Fagerberg was one of the very few editors who are consistently intelligent, spot-on accurate and unilaterally supportive. I consider it both a pleasure and a relief to be edited by him, because when Mr. Fagerberg is the second pair of eyes, I know someone not only has my back, but has it commensurate with my ridiculously lofty standards.

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Credentials

  • Migrating from Universal Analytics to Google Analytics 4 (GA4)
    LinkedIn
    Mar, 2023
    - Nov, 2024
  • Customer Experience: Service Blueprinting
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Killing the Save Button: Making Brave Product Decisions
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • How to Create Products Customers Love
    Silicon Valley Product Group
    Feb, 2019
    - Nov, 2024
  • Insights for Innovation
    IDEO U
    May, 2017
    - Nov, 2024
  • Content Marketing Certification
    HubSpot
    Feb, 2017
    - Nov, 2024
  • Inbound Certification
    HubSpot
    Sep, 2016
    - Nov, 2024

Experience

    • United States
    • Online Audio and Video Media
    • 1 - 100 Employee
    • Customer Experience Product Manager
      • Sep 2021 - Present

      Use data and customer research to scale new and existing products Work cross-functionally with sales to prioritize products and features in our roadmap based on business and customer need Use data and customer research to scale new and existing products Work cross-functionally with sales to prioritize products and features in our roadmap based on business and customer need

  • Self-employed
    • Minneapolis, Minnesota, United States
    • Freelance Writer
      • Jun 2011 - Present

      Services: Advertising copywriting Brand strategy Content marketing Copyediting Editorial storytelling Social media planning Select Clients: The A.V. Club, Bandcamp, Boston Globe, City Pages, Condé Nast, Minnesota Monthly, Star Tribune, Superhuman Agency, Thrillist, U.S. Olympic Committee, Yahoo! Services: Advertising copywriting Brand strategy Content marketing Copyediting Editorial storytelling Social media planning Select Clients: The A.V. Club, Bandcamp, Boston Globe, City Pages, Condé Nast, Minnesota Monthly, Star Tribune, Superhuman Agency, Thrillist, U.S. Olympic Committee, Yahoo!

    • United States
    • Book and Periodical Publishing
    • 100 - 200 Employee
    • Commercial Product Manager
      • Oct 2016 - Sep 2021

      Collaborated to create custom B2B content marketing solutions for clients in the biomedical sciencesDesigned, coordinated, and shipped over 250 product deliveries per year for over $3M in annual revenue

    • Managing Editor
      • Sep 2016 - Oct 2016

      Managed print and online publication of an open-access scientific journalDeveloped, launched, and edited community-focused company blog

    • Deputy Managing Editor
      • Nov 2012 - Sep 2016

    • United States
    • Online Audio and Video Media
    • 700 & Above Employee
    • Contributing Editor
      • Jan 2014 - May 2015

      Managed a team of interns tasked with covering Boston at the ground levelDeveloped a data-driven approach to evaluating content success

    • Correspondent, Bruins Blog
      • Mar 2014 - Jun 2014

      Postgame reactionary. Lifelong benchwarmer gone pro. Commenter punching bag.

    • Spectator Sports
    • 400 - 500 Employee
    • Editorial Intern
      • Sep 2012 - Nov 2012

      Copyedited high-traffic content for a socially driven news network Maximized headlines and copy for SEO effectiveness Copyedited high-traffic content for a socially driven news network Maximized headlines and copy for SEO effectiveness

    • Thailand
    • Higher Education
    • 500 - 600 Employee
    • English Lecturer
      • May 2011 - May 2012

      Taught English grammar and pronunciation at a prestigious Thai university Responsible for lesson planning, grading, test administration, and tutoring over 200 undergraduate and graduate students Taught English grammar and pronunciation at a prestigious Thai university Responsible for lesson planning, grading, test administration, and tutoring over 200 undergraduate and graduate students

    • Newspaper Publishing
    • 1 - 100 Employee
    • Editorial Intern
      • Jan 2011 - May 2011

      Copyedited and fact-checked all weekly stories line by line Moderated an expansive crowdsourced events calendar Copyedited and fact-checked all weekly stories line by line Moderated an expansive crowdsourced events calendar

Education

  • Loyola University Maryland
    Bachelor's degree, Journalism/Writing
    2007 - 2011
  • Auckland University
    Writing, Communication, Journalism
    2010 - 2010

Community

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