Experience

Phoenix Loss Control, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Damage Investigator

  • Aug 2022 - Present

  -Conduct detailed investigations of damage to communication lines in order to determine who damaged the line, when it was damaged, how it was damaged and to identify the parties involved. -Investigations are a key asset to determining what party is at fault and ensuring maximum reimbursement to the client. -Traveled extensively in North and East Texas to conduct investigations. -Investigator responsibilities include collecting and analyzing evidence, interviewing witnesses and writing detailed reports. Show less



The Tico Group, LLC

• United States
• Human Resources Services
• 1 - 100 Employee

• Field Supervisor

  • Apr 2018 - Present

  -The Field Supervisor typically has a workload similar to a Retail District Manager -Each assignment is unique and different, requiring a very flexible and entrepreneurial mindset -The unique nature of the assignments has resulted in extensive experience with small and big box retail, discount stores and home improvement/hardware stores. -Ability to provide decisive leadership to maximize sale and fixture profitability -Capable of managing multiple tasks with an emphasis on retaining quality standards -Heavy visual merchandising to create a proactive sale environment -Ability to plan, organize and coordinate work assignments Show less



Thrifty's Thrift Store

• United States
• Manufacturing
• 1 - 100 Employee

• Retail Manager

  • Sep 2016 - Apr 2018

  -Applied a proactive leadership style to store operations, creating a high team spirit environment -Played a major role in evaluation, sorting and pricing of all incoming merchandise -Managed a team of over 20 employees including: front end, back of house and transportation -Rebuilt dwindling loyalty card program thereby bringing positive attention to the store -Ability to write professional and accurate investigative reports -Applied a proactive leadership style to store operations, creating a high team spirit environment -Played a major role in evaluation, sorting and pricing of all incoming merchandise -Managed a team of over 20 employees including: front end, back of house and transportation -Rebuilt dwindling loyalty card program thereby bringing positive attention to the store -Ability to write professional and accurate investigative reports



Ambassador Education Solutions

• United States
• Education Administration Programs
• 1 - 100 Employee

• District Bookstore Manager

  • Mar 2008 - May 2016

  -Provided smooth and swift communication to reduce barriers between the corporations which resulted in much smoother service to the customers -Contributed immensely to developing the standard operating procedures for all bookstores. -Evaluated business processes and looked for areas that could be improved. -Traveled extensively through the Texas District ensuring compliance with established policies and procedures for each bookstore manager. -Provided smooth and swift communication to reduce barriers between the corporations which resulted in much smoother service to the customers -Contributed immensely to developing the standard operating procedures for all bookstores. -Evaluated business processes and looked for areas that could be improved. -Traveled extensively through the Texas District ensuring compliance with established policies and procedures for each bookstore manager.



Gamer's Guild LLC

• Mesquite Texas

• Store Manager

  • May 2006 - Jul 2007

  -Represented the CEO in dealings with vendors, suppliers and other allied game and comic stores. -Managed the store’s social media presence, inventory levels, visual merchandising, and payroll. -Created and implemented the entire standard operating procedures manual for the store. -Established an in-store snack bar and specialized E-Bay store which resulted in a 25% increase in revenue. -Maintained inventory levels, ordered, shipped and received all incoming and outgoing products. Show less



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• SSGT: S.W.A.T.S Technician (2E171)

  • Sep 2000 - Jul 2005

  -Maintained, deployed, operated and sustained long haul communications in support of contingency operations. -Supervised a team of ten airmen and deployed long haul satellite communication equipment in support of contingency operations in the pacific region. -Led monthly trips to remote areas in Korea to maintain the wideband relays peppered across the country. -Trained new Airmen to their journeyman level six months faster than Air Force regulations required. -Provided leadership and mentoring that created self-motivated and dedicated subordinates. - CPR and First Aid instructor for the combat skills school and the primary driver trainer for my squadron. Show less