Jerry Balat
Guest Services Agent at The Westin Lake Las Vegas Resort & Spa- Claim this Profile
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Topline Score
Bio
Credentials
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Safe Food Handling Certificate
-Jul, 2011- Nov, 2024
Experience
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The Westin Lake Las Vegas Resort & Spa
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United States
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Hospitality
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1 - 100 Employee
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Guest Services Agent
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Jun 2020 - Present
Welcomed guests to the front desk and engaged a friendly environment while conducting the check in process . Promoted Marriott Banvoy loyalty program by signing guests to the rewards program, and encouraging repeat stays with new clients. Training , Shadowing and coaching new talent with the ends of out of the front desk operations. Working direct with management to ensure we provide a seamless stay experience with our guests. Correctly assigning rooms based on requests and booking to make for an efficient experience in our 493 room hotel. Posting expenses, correcting discrepancies. Proactively resolving guests complaints, forwarding guests requests and meeting and exceeding expectations. Show less
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Millennium Tower San Francisco
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San Francisco Bay Area
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Luxury Residential Concierge
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Jul 2014 - Jan 2018
Under the direction of the assigned supervisor, the Concierge Associate is the first point of contact for people entering the lobby or calling the association. As such, the Concierge Associate must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the Lobby. The Concierge is expected to possess a working knowledge of the Association's rules, policies and procedures, as well as familiarity with the Association's amenities and surroundings in order to assist residents and their guests. Essential Duties & Responsibilities Represent Action Property Management and the association by greeting residents and guests. Manage the front desk and lobby area. Provide concierge services. Monitor lobby activity. Check in visitors. Maintain the lobby appearance. Assist residents with maintenance work orders. Daily Activity Reports. Receive and distribute resident packages Understand and implement Emergency Procedures when required. Show less
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John Paul
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France
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Consumer Services
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300 - 400 Employee
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Corporate Concierge
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Oct 2010 - Jun 2014
The corporate concierge researches, recommends, and fulfills client request including, travel, dining, luxury goods and event ticket bookings. Provide Program Benefits Support, delivering on the client value proposition, process redemptions and statement credits. Sharing feedback/insight received through client interactions to the Manger. The corporate concierge researches, recommends, and fulfills client request including, travel, dining, luxury goods and event ticket bookings. Provide Program Benefits Support, delivering on the client value proposition, process redemptions and statement credits. Sharing feedback/insight received through client interactions to the Manger.
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Westin Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Front Desk Agent
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Mar 2009 - Sep 2010
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and payment information. Promote the hotel brand's preferred guest program and provide recognition and benefits to all present members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and payment information. Promote the hotel brand's preferred guest program and provide recognition and benefits to all present members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily.
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Education
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2005 - 2007
San Francisco State University
Bachelor of Applied Science (BASc), Business Administration and Management, General
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