Experience

IT Voice (The New bytes of knowledge)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Network Engineer

  • Oct 2007 - Present

  Responsibilities: - Provide complete IT consultative services for small to medium sized businesses - Financial, Retail, Non-Profit, Manufacturing - IT design, project planning, configuration, implementation and maintenance of all IT systems - Security planning and implmentation based on customer's compliance requirements - Work with customers to create budgets for upcoming years - Gather requirements for new customers and make recommendations for upgrading systems using industry standards - Continually evaluate current customer's environments recommending to replace/upgrade hardware and softwares making sure they are under support - Provide end user support taking into consideration user's technical skill level - Use of management system to proactively monitor customer's equipment - Create customer documentation Hardware: - Dell, HP, Microsoft workstations, laptops and servers - Watchguard, Cisco and Sonicwall firewalls - Dell, HP, Cisco switches - Cisco, Ubiquiti and Meraki waps - Mobile devices and tablets (iOS, Android, Windows, Blackberry) Software: - Server 2003, 2008, 2012, 2016 - Exchange 2003, 2007, 2010, 2013, 2016 - VMWare and Hyper-V Virtual Platforms - Office Suite - Appriver and Postini spam filtering - Office365, Intermedia and Appriver hosted exchange - Antivirus - Symantec, McAfee, Kaspersky AV, Webroot, - Symantec BUE, Commvault, Idrive, Robocopy backup softwares - Veeam and Datto Backup and Replication - Sage50, Peachtree, Quickbooks, CCH Software, CS Suite Software, Blackbaud Financial Edge, Raiser's Edge - Email Encryption - O365, Datamotion, CipherPostPro - Hosted Document Repositories - Box, Dropbox, Google Drive, OneDrive - Collaboration Software - Skype, Microsoft Teams, Zoom - Disk Encryption - Bit Locker, Dell Encryption, SecureDoc Show less



Leisure Fitness Equipment LLC

• Wellness and Fitness Services
• 1 - 100 Employee

• IT Manager

  • Nov 2001 - Oct 2007

  Responsibilities: • Systems administrator for Windows 2000 domain, Win2003 file server, Exchange 2003 and 2 Citrix XP servers configured for load balancing • Administrator of Vodavi PBX system at corporate location and similar smaller PBX systems at each retail and distribution location • Sole IT support for corporate headquarters, 2 distribution centers, 17 retail locations and 15 commercial representatives in a 5 state region on call 24/7/365 • Coordinated project to upgrade hardware and software from Unix to a Windows 2000 and Citrix environment allowing the company to run a real-time PoS/Inventory system - Synchronics Counterpoint PoS software/Focus service software • Coordinated technological move into 2 new corporate facilities working with phone vendors, IT contractors and building contractors ensuring minimal downtime of systems • Implemented barcode scanners in the warehouses to capture product serial numbers. This allowed each serialized item to be accounted for in case inventory went “missing” cutting down on shrinkage at our quarterly physical counts. • Streamlined process for importing counts into PoS system and creating variance reports reducing hours spent on quarterly physical counts • Created custom reports using SQL, Crystal Reports, Excel and Access for forecasting inventory purchasing and sales analysis • Implemented online further education for the user base reducing the amount of IT support calls and advancing everyone’s skill sets. Worked with HR to tie the classes into the employee’s reviews ensuring the courses were being utilized. • Implemented LogMeIn for remote support, cutting down on support costs and adding productive time to IT • Continuously evaluated hardware and software proposing upgrade of servers, desktops, laptops, printers and software as needed to leadership team • Tracked and ensured on time projects by IT contractors • Documented IT processes Show less



H.L. YOH Consulting

• Contract Assignment: AstraZeneca Chesterbrook, PA

• Lead Analyst

  • Aug 2000 - Nov 2001

  Responsibilities: • 1st level support for 7,000+ person sales force • Total monthly helpdesk calls around 20,000 • Administration of network and dial-in accounts using Trusted Enterprise Manager, N4Pass and User Manager • Administration of Secure Ids using Ace Admin • Troubleshoot remote access issues • Log all calls in Vantive and Tivoli tracking software • Create resolutions in a Lotus Notes knowledge database • Escalate and assign issues to second tier helpdesk • Prioritize calls, e-mails, and voice mails • Create job aids for users and help desk training • Rebuild handheld NECs • Interviewed potential new hires Special Projects: • Traveled out of state to train users on proprietary software, remote access and new hardware • Point of contact for fulfillment team • Created VB Outlook survey to find interests of HDAs • Compiled statistics for monthly sales force satisfaction survey Show less



SMS (Shared Medical Systems)

• Malvern, PA

• Help Desk Specialist

  • Mar 2000 - Aug 2000

  Responsibilities: • 2nd Level support for hospitals and medical centers • Escalate and assign issues as needed • Prioritize calls, e-mails, and voice mails • Log all calls in Remedy • Create resolution entries in a Lotus Notes and Service Soft database Responsibilities: • 2nd Level support for hospitals and medical centers • Escalate and assign issues as needed • Prioritize calls, e-mails, and voice mails • Log all calls in Remedy • Create resolution entries in a Lotus Notes and Service Soft database