Experience

QIAGEN Manila

• Philippines
• Biotechnology Research
• 100 - 200 Employee

• IT Specialist

  • Apr 2020 - Present

  Our team provides technical support and ensures the whole company runs smoothly in terms of IT. We are responsible for managing, maintaining, and repairing the company IT infrastructure i.e. computer systems, software, hardware configurations, etc. Our team provides technical support and ensures the whole company runs smoothly in terms of IT. We are responsible for managing, maintaining, and repairing the company IT infrastructure i.e. computer systems, software, hardware configurations, etc.



InnovaThink, Corporation

• Makati

• IT/ System Administrator at InnovaThink Corporation

  • Apr 2016 - Feb 2023

  PROFILE SUMMARY Proactive Infrastructure Engineer with the solid experience on Microsoft Products Administration. Had been involved with designing, configuring, deployment and management of server & network devices for WAN, LAN and WLAN. Devices are follows; firewalls, routers, switches, load-balancer, wireless bridges, and mobility controller and access points. WORK EXPERIENCE InnovaThink Corporation Paseo De Roxas Building - Paseo De Roxas cor. Legaspi St., Legaspi Village Makati City 1229 April 2016 – Present IT Administrator  Duties and Responsibilities: • Provide Support to End-Users for any IT Related Issue/Request • Handle Users Account on Active Directory, Exchange, Office 365, VPN, and ORACLE • Monitor data usage via MRTG and Firewall and prepare necessary report and recommendation • Monitor and Manage Firewall Activity. Handle Change of Policies if required to render services needed by End-Users • Monitor All Servers/Devices contained on Data Center and provide necessary action to resolve if issue arise based on Level of Urgency • Manage Back-up and Recovery of files from File Server • Manage Anti-virus Server and Clients • IT Asset Management • Handles Management of Access Point, CCTV and Biometric Devices • Confers to Vendors for various issues related to computer unit and network issue/upgrade. Show less



Accenture Philippines

• 15F Robinsons Cybergate 2 Pioneer Center Bldg. Barangka Ilaya, Mandaluyong City

• Infrastructure Support Analyst

  • Jan 2012 - Apr 2016

  VIRTUAL EXPRESSLANE 2.0 - REMOTE SUPPORT  Duties and Responsibilities: • Responding within agreed SLA/OLA for the internal/external customers using Ticketing Workflow • Administration of Antivirus, Encryption, and other security applications to meet security needs • Troubleshoot/Diagnose Operating Systems, Printer, Software Applications and Utilities, and all other System Level Issue • Perform Desktop/Laptop Troubleshooting • Granting/Removing Admin Rights to a particular user • Coordinate and execute preventive maintenance and remedial repairs on desktop and laptop computers • Attends testing and implementation of system versions upgrade and infrastructure • Active Directory Account Creation, Deletion, Modifications, Shared Drive Access and Back-up Requests • Voice and Data Node Tracing and Conversion • P1 Call POC Accenture (CG2 & Global1) INTEGRATED WORKSTATION ENGINEER  Duties and Responsibilities • Responding within agreed SLA/OLA for the internal/external customers using Ticketing Workflow • Provides On-site assistance to customers with questions/problems regarding technology infrastructure systems or applications • Performs timely resolution or escalation of problems to appropriate technical personnel/technology expert • Conducts follow-ups, gathers feedback, and provides case status updates on ticket progress • Perform Desktop/Laptop Hardware and Software support on site • Perform operating system upgrades. Make adjustments to system software/configurations as needed • Activation/Deactivation of Nodes in a specific work location and Node Conversion using Node Conversion Tool and Putty • Handles IT Asset Management • Updates request status thru SRM/BMC Ticketing system within the operating level agreement (OLA) Show less