Experience

DeGroote Women in Business

• Canada
• Professional Training and Coaching
• 1 - 100 Employee

• Vice President

  • May 2021 - Present

  Collaborate effectively with the president to lead and empower a cohesive group of inspiring females interested in business and successfully execute a variety of events for members of our club, resulting in a positive member experience. Collaborate effectively with the president to lead and empower a cohesive group of inspiring females interested in business and successfully execute a variety of events for members of our club, resulting in a positive member experience.



The Pulse McMaster

• Support Staff

  • Mar 2020 - Present

  Consistently provide exceptional customer service to all gym members resulting in satisfied members and promoting inclusivity by greeting individuals in a welcoming manner.Demonstrate task management by closely supervising members to verify all gym health and safety protocol are followed, resulting in a safe and comprehensive environment for all members and employees.Collaborate efficiently with team members in between scheduled gym time slots to properly clean all equipment and ensuring members are following guidelines to limit the spread of COVID-19.



My Indie Coffee Roasters

• Canada
• Food and Beverage Services

• Store Operations Manager

  • May 2021 - Sep 2021

  Solely and successfully managed all aspects of day-to-day business operations including opening/closing the store, counting the till, roasting coffee beans, fulfilling orders, organizing local pickup/deliveries, while simultaneously working as a barista to serve customers, generating consistent customer satisfaction across all products/services offered.Constantly performed above and beyond my assigned duties to demonstrate my passion and commitment to my role resulting in numerous occasions where customers have called the business owner after their visit to the store to recognize and praise the customer service that I provided them.Worked alongside business owner/founder to learn the importance of entrepreneurship and collaborated to produce creative marketing content for our social media platforms and online store which developed loyal customer relations as well as attracting a new customer base.Displayed my strong communication skills by efficiently training and supervising incoming employee as a barista and product packager ensuring that I was promoting an inclusive work environment every step of the way which allowed a mentor style relationship to emerge resulting in increased store productivity



Natures Emporium LP

• Canada
• Wellness and Fitness Services
• 1 - 100 Employee

• Cashier Customer Service

  • Sep 2015 - Aug 2019

  Demonstrated strong interpersonal skills every shift by conversing with customers and checking them out in a timely manner, resulting in excellent customer satisfaction.Maintained the store’s high customer service standards by consistently providing shoppers with a positive last impression of the store, which developed loyal customer relations. Exemplified the ability to learn quickly learning the store’s complex computer program for cashing customers out, and managing cash, credit, and debit card transactions, leading to an efficient training process.