Jerri Herrguth
General Manager at AnswerNet- Claim this Profile
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Bio
Maranda Dziekonski (she/her)
Over the last year, I have had the pleasure of working with Jerri. Jerri manages the Signius call center that answers technical support calls for my department’s overflow calls. I worked closely with Jerri in setting up new training, procedures and protocols that would ensure compliance with our strict standards. Jerri is an excellent manager or people, systems, and processes. She has the perfect mix of business and people (staff) focus. Her passion and abilities really show strong through her team and their ability to adapt to our ever changing requirements.
Maranda Dziekonski (she/her)
Over the last year, I have had the pleasure of working with Jerri. Jerri manages the Signius call center that answers technical support calls for my department’s overflow calls. I worked closely with Jerri in setting up new training, procedures and protocols that would ensure compliance with our strict standards. Jerri is an excellent manager or people, systems, and processes. She has the perfect mix of business and people (staff) focus. Her passion and abilities really show strong through her team and their ability to adapt to our ever changing requirements.
Maranda Dziekonski (she/her)
Over the last year, I have had the pleasure of working with Jerri. Jerri manages the Signius call center that answers technical support calls for my department’s overflow calls. I worked closely with Jerri in setting up new training, procedures and protocols that would ensure compliance with our strict standards. Jerri is an excellent manager or people, systems, and processes. She has the perfect mix of business and people (staff) focus. Her passion and abilities really show strong through her team and their ability to adapt to our ever changing requirements.
Maranda Dziekonski (she/her)
Over the last year, I have had the pleasure of working with Jerri. Jerri manages the Signius call center that answers technical support calls for my department’s overflow calls. I worked closely with Jerri in setting up new training, procedures and protocols that would ensure compliance with our strict standards. Jerri is an excellent manager or people, systems, and processes. She has the perfect mix of business and people (staff) focus. Her passion and abilities really show strong through her team and their ability to adapt to our ever changing requirements.
Experience
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AnswerNet
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United States
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Telecommunications
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400 - 500 Employee
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General Manager
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Jan 2006 - Present
Managed team of 3 Supervisors and 1 Account manager, overseeing 25 employees, ensuring 24/7 operations of call center services.Project managed multiple system upgrades, minimizing downtime required through structured planning and implementation.Improved efficiency and lowered operating costs by converting call center from vendor specific keyboards to standard 101 keyboards.Responsible for all aspects of call center operations, including but not limited to:Scheduling, Payroll, Customer Service, Programming, Billing, Collections, Supplies, Office Equipment and Building Management.Developed internal quality assurance procedures, and implemented coaching and feedback for quality monitoringDeveloped policies and procedures as areas were found lacking them.Oversaw development of maintenance guides and training materials for all departments in the center.Maintained operations within guidelines for budgets associated with each type of operating expense. Show less
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Supervisor and Bookkeeper
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Oct 1997 - Jan 2006
Supervisor for all shifts at center - responsible for staffing and scheduling of said shiftsResponsible for maintaining customer service levels for the center (all shifts)Resposible for new and current client customer relations (add, change and modifications to clients accounts) and informing/training staff Responsible for training all staff on all shiftsBilling and collections manager for all client accounts (300+ clients)
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Education
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1974 - 1975
Santa Rosa Junior College
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1970 - 1974
Piner High School
Community
