Warranty Tech

• Oct 2020 - Present

MLife VIP Services Relief Superviser and Host Services Coordinator

• Oct 2018 - Aug 2020

•Input reservations for all Casino Executives: National and Slots•Input reservations for all Branch Office Executives.•Creation of guest itinerary, for all Casino Executives Customers, which includes yet, is not limited to the following: Limos, Dining, Shows, Events, Amenities, Special Requests, golf, rooming lists etc. •Facilitate all Casino Revisions and Traces.•Run all arrival, departure and VIPR reports.•Builds promotional codes in Players Club•Facilitating all Event Postings and Outside show reservations.•Replies to all Guest Relations emails.•Creates Opera Promo and Rate Codes•Acting Supervisor on duty when needed.•Departmental Trainer.•Provides upbeat, personalized service from first Executive contact until reservation(s) completion for all shows, restaurants, and rooms etc. utilizing a “One Call Resolution” mentality. •Capture all relevant information for opportunities to promote the benefits of M life.•Performs all other job related duties as requested

MLife VIP Services Relief Superviser

• Aug 2016 - Oct 2018

•Practice telephone etiquette standards as established by VIP Service department.•Assist guests with booking, changing or inquiring about reservations.•Issues complementary amenities based upon specific casino guidelines for levels of play. •Ability to read, understand and evaluate casino play.•Suggest activities and book reservation as it pertains to guest entertainment, dining, and other services.•Promote the company outlets and amenities by educating guest on restaurants, shows, and other outlets such as spa, retail, and pool.•Ensure guest information is updated and accurate at all times (i.e. address, phone, guest profiles and preferences).•Provide excellent service consistent with the property’s core service standards and brand attributes.•Assists casino hosts, VIP Lounge, Mlife Rewards Desk, Special Events, Box Office and other departments with information regarding casino guests.•Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.•Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.•Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction.•Keep abreast of changes in procedures, policies, and information pertaining to the operation both of the department and property.•Perform all other job related duties as requested.

Lead Pit Clerk

• Dec 2014 - Aug 2016

•Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.•Provide excellent service consistent with the property’s core service standards and brand attributes.•Obtain IDs from Floor Supervisors and enroll/update guests in Players Club.•Enter player ratings in credit/marketing system.•Verify player credit to Floor supervisors and issue markers.•Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance.•Print Players Club cards.•Verify signatures on markers to scanned version.•Secure and redeem markers.•Perform table balance to verify that all markers are posted correctly.•Monitor and verify cash transactions in the Title 31 system.•Enter table fills, table credits and comps.•Enter end of shift table figures for win/loss.•Perform all other job related duties as requested

Operations Captian

• Jun 2012 - Oct 2014

•Maintain track of all shipments coming and going from the property.•Responsible for the process of repacking old merchandise. •Properly run a truck team responsible for the unload of merchandise. •Maintain track of all shipments coming and going from the property.•Responsible for the process of repacking old merchandise. •Properly run a truck team responsible for the unload of merchandise.