Experience

TrinityPlus Healthcare services Ltd

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• IT Operations Lead

  • Feb 2022 - Present

   Technical escalation point  Desk side and remote support  Identify trends and potential problems and respond proactively  Support and mentor 1st line analysts and apprentices  Experience with Learning management Systems  Provided support at other sites where required  Provided out of hours on-call support for the business  Monitoring and maintaining computer systems and networks.  Go-live and Post Go-live Support  Active Directory Accounts and Mailbox  SQL Administration  Cyber security  VPN Solutions  Setting up new user’s accounts, profiles, and software licences.  Processing leaver’s following the IT exit security checklist.  Installing, configuring, and upgrading computer hardware operating systems and applications.  Troubleshooting applications, system and network problems and helping to diagnose and solve hardware/software faults.  Assisting with End User training.  Provided excellent customer service  Complied with the company's policies and procedures  Use, maintain and create knowledge documents in the Service Management platform Show less



Forson Corporation Limited

• England, United Kingdom

• Service Desk Analyst

  • May 2020 - Feb 2022

   Responded to Client service requests by providing remote desktop and server support within support agreement targets (SLAs)  Support and administered Microsoft 365  Created and maintained requests in the ticketing system raised by the customer via telephone, email, and chat  Managed own daily schedule by working through the service board and monitor, categorise, and setting the priority of incoming tickets  Communicated with customers by keeping them informed of incident progress, notifying them of impending changes or agreed outages  Troubleshoot and resolve issues with Microsoft / MacOS operating systems  Proactively review alerts originating from customer infrastructure  Administer and support on-premises/Azure Active Directory  Assisted with the build and configuration of both physical and virtual machines  Provide networking support for routers, switches, firewalls, wireless access points  Monitored and manage security software and cloud tools (Microsoft 365)  Backup creation and administration  Perform Microsoft Windows Server administration in an Active Directory environment for multiple organisations  Provide mobile device management and support  Perform preventative maintenance activities  Maintain our customer online documentation system  Escalation of tickets to the relevant persons or team as necessary  Keep customers regularly updated, both via our ticketing system and telephone  Supporting Project Engineers with the preparation of hardware for onsite delivery  Complete project tickets and phases as assigned  Made sure new/pending tickets do not exceed our SLA by picking up unassigned tickets  Visited customer premises when necessary  Stay up to date with advances in technology Show less



Add Pharma Ghana Limited

• Ghana
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Data Analyst/ IT Support

  • 2017 - Jan 2020

   Processing large amounts of data  Reconciling and reporting on all issues/discrepancies relating to internal data sources  Combining, visualising, and analysing data from multiple sources and developing a holistic view of performance across processes, outputs, outcomes, and costs  Working with internal stakeholders on data sharing initiatives  Developing and maintaining templates for building data models in different platforms Producing clear and concise reports  Identifying, analysing, and interpreting trends or patterns in complex data sets  Driving insights and creating efficiencies  Under administrative direction, assists the Chief Information Officer in planning and execution of the Information Technology vision, goals and initiatives that support operational and long-term objectives, mission and vision of the company  Plan, design and deliver range of presentations to senior management and diverse audiences in multiple forums. Also utilize research, strategic planning, and disciplined communication skills to develop plans that effectively engage, inform, persuade and motivate audiences and performance accessed through surveys and feedback from customers.  Drive relationships with retailers of the company.  Provide advisory services to other team members based on product competitiveness, current industry trends and historical performance to improve sales.  Identify new opportunities and partnerships and liaise with the acquisition team to pitch and on-board new products or retailers. Show less



IConceptsPR

• Ghana
• Advertising Services
• 1 - 100 Employee

• Web Developer

  • Apr 2016 - Dec 2017

   Led creative sessions for project kick-offs, and managed multiple projects from concept through completion  Developed creative programs and design concepts that met the business objectives of the organization and that advanced the brand strategy  Created materials to support communication strategies and oversaw the design, production and distribution of various promotional material  Defined and prioritized design schedules and allocated resources to multiple project initiatives  Stayed abreast of digital design/creative trends and ensured all company owned digital properties are industry leading  Maintained compliance and equity of brand guidelines/objectives  Worked with the in-house programmers to develop relevant concepts, built websites & created social media platforms. Show less



ACCENTS & ART

• Ghana
• Design Services
• 1 - 100 Employee

• Digital Marketer

  • Feb 2016 - 2017

   Create and design content for the business unit to increase revenue and boost customer loyalty  Develop a content calendar across all online platforms, ensuring a constant supply of relevant content.  Oversee the online media strategy for the company ensuring it aligns with the company’s brand.  Engage with customers through the use of online media.  Plan and deliver various community management strategies through online media.  Create and design content for the business unit to increase revenue and boost customer loyalty  Develop a content calendar across all online platforms, ensuring a constant supply of relevant content.  Oversee the online media strategy for the company ensuring it aligns with the company’s brand.  Engage with customers through the use of online media.  Plan and deliver various community management strategies through online media.



Intercore Solutions Nigeria

• Nigeria
• Technology, Information and Internet

• Graphic Designer

  • Sep 2014 - 2016

   Led multiple projects from conception to completion in accordance with deadlines  Developed concepts for promotional campaigns  Ensured all the organization’s and client’s visuals are consistent with the overall brand  Signed off projects before they were presented to the client(s)  Anticipated and tracked trends to stay on top of fresh approaches to marketing and advertising  Defined and created messaging content to see increase in click through and open rates of all company owned online platforms  Provided strategic and technical leadership to in-house creative teams Show less



Dave Grace Schools

• Nigeria

• Teacher

  • Jan 2011 - Oct 2012

  Science Teacher Science Teacher