Experience

Kellogg Community Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Member service representative

  • Oct 2016 - Present

  Responsible for generating over 75% of the branch monthly goals. Educating our members on the products and services we offer. Building and maintain a relationship with our members ensuring we are meeting all their financial needs. Responsible for generating over 75% of the branch monthly goals. Educating our members on the products and services we offer. Building and maintain a relationship with our members ensuring we are meeting all their financial needs.



Diamonds in the Rough Youth Baseball Academy

• Kalamazoo, Michigan

• Founder/Coach

  • May 2015 - Present

  Introducing kids to the game of baseball through conditioning and learning the fundamentals. Introducing kids to the game of baseball through conditioning and learning the fundamentals.



Educational Community Credit Union

• Financial Services Representative

  • May 2014 - Jun 2016

  Cross selling products and services to members ensuring we meet all of their banking needs. Mentoring fellow co-workers making sure they understand and utilize our new computer system. Cross selling products and services to members ensuring we meet all of their banking needs. Mentoring fellow co-workers making sure they understand and utilize our new computer system.



United Bay Community Credit Union

• United States
• Banking
• 1 - 100 Employee

• Branch Manager

  • Jul 2012 - Apr 2014

  ·Assisted in business development .Performed tasks to build up the consumer loan portfolio. ·Supervised tellers in making sure they perform check-cashing duties correctly. Cross-selled products to members. ·Assisted in business development .Performed tasks to build up the consumer loan portfolio. ·Supervised tellers in making sure they perform check-cashing duties correctly. Cross-selled products to members.



Comerica Bank

• United States
• Banking
• 700 & Above Employee

• Personal Banker

  • Feb 2012 - Jun 2012

  Assisted members in ensuring they have the proper products and services that suited them. Performed daily check cashing duties. Ensured the tellers were following the check cashing procedures. Assisted managers in opening and closing duties. Conducted daily follow up with members in making sure they are happy with their service and find out if there are other ways we could assist them. Assisted members in ensuring they have the proper products and services that suited them. Performed daily check cashing duties. Ensured the tellers were following the check cashing procedures. Assisted managers in opening and closing duties. Conducted daily follow up with members in making sure they are happy with their service and find out if there are other ways we could assist them.



Lakeside Academy

• Youth Counselor

  • Dec 2010 - Feb 2012

  ·Assisted youth in completing paperwork for their program. ·Supervised youth in completing their daily chores. ·Counseled kids in helping them overcome past behaviors. ·Assisted youth in completing paperwork for their program. ·Supervised youth in completing their daily chores. ·Counseled kids in helping them overcome past behaviors.



Access First Federal Credit Union

• Assistant Branch Manager

  • Nov 2008 - Jul 2010

  Assisted with other loan officers in building the loan portfolio.Trained tellers in performing check cashing procedures and assisting them in cross-selling products and services to members.I was responsible for balancing ATM's and cash vault daily.Cross-sold products and services to members.

• Lead Teller

  • Nov 2005 - Nov 2008

  Responsible for balancing and auditing the branch vault and ATM.Trained tellers in making sure they followed company's procedures and policies.Helped members established membership with the credit union.Assisted members in maximizing their products and services with the credit union.