Business Manager

• Mar 2022 - Present

Aerospace Sales Manager - Europe

• Sep 2018 - Mar 2022

Sales : - Business strategy: defining and adapting business roadmap and local growth strategies in order to set accurate forecasts and to secure sales. - Key account management: developping and maintaining customer relationship (by identifying relevant products and process data in conformance with Aerospace regulations) - Sales administration: order intake and backlog follow up according to contract conditions. - Reporting : implementation of dedicated business dashboard updated on a monthly basis Business development : - Identifying and mapping business strengths and customer needs (business intelligence). - Management of the RFI/RFQ process (risk assessment matrix, bid / no bid review, in-depth knowledge of business products and value proposition, drafting contracts) Show less

Area Aftersales Manager

• Mar 2015 - Sep 2018

Sales force: - Reaching the targets and goals set for the area by negotiating with the dealership managing directors; - Customer relationship management of the accounts from dedicated area (use and trakcing through CRM tool), - Sales strategy: compiling and analyzing sales figures, establishing B2B & B2C strategy (Push/Pull plans), advising team’s sales tactics; - After sales expertise: maintaining and increasing sales figures by monitoring KPI in Sales, Logistics, Quality & Customer Service; Management : - Supervising 5 sales and coaching dealership representative(18 persons); - Reporting to Area director. Show less

Sales Manager

• Feb 2014 - Mar 2015

Sales: - Defining gross-profit plan and the commercial action plan; - Key account management: making the business and the customer relationship sustainable and profitable; - Sales administration: following up customer purchase orders and the conformance with contract requirements; Sales: - Defining gross-profit plan and the commercial action plan; - Key account management: making the business and the customer relationship sustainable and profitable; - Sales administration: following up customer purchase orders and the conformance with contract requirements;

Spares parts Marketing Leader

• May 2011 - Feb 2014

Business strategy: - Analytic Marketing on a specific portfolio (40 000 P/N); - Data crunching to identify customer habits to maximize upselling and cross-selling on global and local markets; - Optimization of operating margin rate using 4P marketing mix leverages; Management: - Supervising 2 product managers; - Global support to any product manager in Renault subsidiary (worldwide); Business strategy: - Analytic Marketing on a specific portfolio (40 000 P/N); - Data crunching to identify customer habits to maximize upselling and cross-selling on global and local markets; - Optimization of operating margin rate using 4P marketing mix leverages; Management: - Supervising 2 product managers; - Global support to any product manager in Renault subsidiary (worldwide);

Aftersales Service Manager

• Jun 2009 - Apr 2011

Sales : - Forecast and track objectives, analyze and recommend commercial strategies and promotional ideas; - Develop After sales department operations, gross profit and expense controls; Management : - Supervising 5 teams: 37 mechanics and 10 team leaders; - Customer focus: Providing support at front office during rush hours and dedicating to meet the customer expectations; Sales : - Forecast and track objectives, analyze and recommend commercial strategies and promotional ideas; - Develop After sales department operations, gross profit and expense controls; Management : - Supervising 5 teams: 37 mechanics and 10 team leaders; - Customer focus: Providing support at front office during rush hours and dedicating to meet the customer expectations;

V.I.E. Assistant to manager

• Nov 2007 - May 2009

Product quality management for imported vehicles in the UK: engineering link between Renault UK Ltd and Renault France Product quality management for imported vehicles in the UK: engineering link between Renault UK Ltd and Renault France