Experience

Saniswiss

• Switzerland
• Health, Wellness & Fitness
• 1 - 100 Employee

• Export coordinator

  • Jan 2022 - Present

• Export Sales Assistant

  • Jun 2020 - Apr 2022

  Bringing hygiene AND customer service worldwide 😉



USF Healthcare SA

• Export Sales Assistant - Inside sales representative

  • Jun 2013 - Dec 2019

  BACK OFFICE - AFTER SALES SERVICE - SALES TEAM SUPPORT : 80% of the working time• Orders’ processing: from order confirmation to delivery, including invoicing and payment follow up.• Customs and bank formalities related to export sales.• Orders priority management in collaboration with Supply Chain.• Reply customers’ requests (technical, prices, orders’ status, etc.).• CRM update with price lists, special offers and regulatory documents.• After sales service and quality claims report and follow up.• Weekly pending orders communication• General administrative tasks (treatment of the company’s info mailbox, phone screening, etc.).• Support to other departments: Regulatory (registration and contracts) – Marketing (translations, labels) – Quality (Datas).INSIDE SALES REPRESENTATIVE : 10% of the working time• From January 2016: development of several accounts base in Russia, South Africa, France, Israel, Kirgizstan.• Prospection: two new accounts created since 2016: Bosnia and Republic of Moldova.• Target hit in 2016 (+15%) and 2017 (+21%).• Define market strategy, price positioning and product mix.• PowerPoint presentation to develop and train distributor’s sales team to ensure high level of product knowledge.EVENT COORDINATOR : 10% of the working time• Organization of several international trade shows: OMD, Expodental Madrid, IDS, ADF, IDEA Dakar, ACDI Marrakech• Subscription – Selection of booth designer – Logistics (products, samples, brochures and goodies)• Catering and staff management• Travel management (train and flight tickets, hotel reservation)



Celebrity Cruises

• United States
• Travel Arrangements
• 700 & Above Employee

• Casino dealer

  • Nov 2010 - May 2012

  American Roulette, Black Jack, Poker(s), Dice.High level of customer service delivered not only in casino but all over the ship.Used to work in a fast pace and international environment. Crowd management in case of emergency. American Roulette, Black Jack, Poker(s), Dice.High level of customer service delivered not only in casino but all over the ship.Used to work in a fast pace and international environment. Crowd management in case of emergency.



Casino du Lac - Genève

• Switzerland
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Shift Manager

  • Sep 2009 - Nov 2010

  Team Management Customers and VIP Service Anti-money laundering measures Gaming regulation

• Casino Pitboss

  • Sep 2008 - Aug 2009

  Team Management Customers and VIP Service Anti-money laundering measures Gaming regulation

• Casino Dealer

  • Sep 2004 - Aug 2008

  English Roulette, Black jack, PokerCustomer service