Jerome Harris

Help Desk Support Specialist at Revolution Group, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Columbus, Ohio, United States, US

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Credentials

  • CompTIA Server +
    CompTIA
    Feb, 2018
    - Nov, 2024
  • MTA: Mobility and Device Fundamentals - Certified 2018
    Microsoft
    Jan, 2018
    - Nov, 2024
  • MTA: Windows Operating System Fundamentals - Certified 2017
    Microsoft
    Nov, 2017
    - Nov, 2024
  • MTA: Networking Fundamentals - Certified 2017
    Microsoft
    Oct, 2017
    - Nov, 2024
  • Comptia A+
    CompTIA
    Oct, 2017
    - Nov, 2024
  • CompTIA Network+ ce
    CompTIA
    Nov, 2017
    - Nov, 2024

Experience

  • Revolution Group, Inc.
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Help Desk Support Specialist
      • Sep 2022 - Present

  • Apex Systems
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • | POS Level 2 Technician
      • Jan 2022 - Aug 2022

  • Veeam Software
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Information Technology Contractor
      • Sep 2021 - Dec 2021

      -Diagnosed and repaired data backup product and service concerns-Worked in a fast paced, remote environment with a team based culture-Communicated ongoing problems and fixes on a technical level internally and more generally while working directly with customers-Enabled the customer journey through the product implementation process-Assisted with technical onboarding of remote data protection and backup services -Diagnosed and repaired data backup product and service concerns-Worked in a fast paced, remote environment with a team based culture-Communicated ongoing problems and fixes on a technical level internally and more generally while working directly with customers-Enabled the customer journey through the product implementation process-Assisted with technical onboarding of remote data protection and backup services

  • L Brands
    • United States
    • Retail
    • 700 & Above Employee
    • Technical Support Contractor
      • Apr 2021 - Sep 2021

      -Diagnosed and repaired Point of Sale product and service concerns-Communicated with customers and fellow team members to problem solve software issues-Wrote documentation and service issue reports -Guided customers on product selection, implementation, and technical features -Diagnosed and repaired Point of Sale product and service concerns-Communicated with customers and fellow team members to problem solve software issues-Wrote documentation and service issue reports -Guided customers on product selection, implementation, and technical features

  • Infor
    • United States
    • Software Development
    • 700 & Above Employee
    • Product Support Analyst
      • Mar 2018 - Mar 2021

      -Troubleshoot, diagnose and repair product and service concerns.-Contribute to and use knowledge base.-Communicate ongoing problems and fixes internally and with customers.-Report on product and service problems.-Guide customers on product features, product selection and configuration and implementation. -Troubleshoot, diagnose and repair product and service concerns.-Contribute to and use knowledge base.-Communicate ongoing problems and fixes internally and with customers.-Report on product and service problems.-Guide customers on product features, product selection and configuration and implementation.

  • Noodles & Company
    • United States
    • Restaurants
    • 700 & Above Employee
    • Journey Leader
      • Feb 2014 - Apr 2015

Education

  • MyComputerCareer
    Information Technology
    2017 - 2018

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