Experience

Seeking New Opportunity

• Accounting
• 1 - 100 Employee

• Senior Project Manager

  • Sep 2023 - Present

  Leveraging experience guiding extensive software implementation programs and improvement projects to pursue Senior Program Manager roles within SaaS or clinical trial management spaces.



Clario

• Brazil
• Graphic Design

• Program Manager

  • Jun 2017 - Aug 2023

  I stepped up to direct client onboarding, training, and management for the Trident IRT and Clario EDC products, guiding extensive implementation projects to meet client requirements while balancing complex project interdependencies. ■ Managed five large-scale Trident IRT and three small-scale Clario EDC clients simultaneously, serving as main point of escalation and support throughout implementation process, as well as site and user management. ■ Influenced and motivated project… Show more I stepped up to direct client onboarding, training, and management for the Trident IRT and Clario EDC products, guiding extensive implementation projects to meet client requirements while balancing complex project interdependencies. ■ Managed five large-scale Trident IRT and three small-scale Clario EDC clients simultaneously, serving as main point of escalation and support throughout implementation process, as well as site and user management. ■ Influenced and motivated project team of up to 25 cross-functional members while championing project management best practices that increased efficiency and collaboration in highly regulated environment. ■ Built deep, trusting relationships with client stakeholders to gather technical project implementation needs, compliance requirements, and configuration protocols; maintained knowledge of each client’s systems and objectives. ■ Developed project and resource allocation plans encompassing risks, scope, timelines, and individual budgets, continually revising strategies to meet changing project needs and challenges. ■ Facilitated communication with cross-functional leaders throughout project lifecycle, working with Integration, Database, and Security teams to build technical specifications for implementation process. Select Achievements ■ Standardized communication among cross-functional teams and accelerated project timelines by developing and introducing uniform email templates and project forms across entire IRT program. ■ Ensured Clario products maintained regular functionality following removal of key browser plugin (Adobe Flash) in 2020 by proactively partnering with technical team to build workaround for clients, resulting in zero downtime. ■ Coached eight employees with little to no IRT or clinical trial experience into high-level IRT positions within Clario while serving as Program Manager. Show less



Bioclinica

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Project Lead

  • Apr 2015 - Jul 2017

  I oversaw and managed the IRT lifecycle for a randomization and trial supply management (RTSM) product, offering strategic recommendations to enhance client experiences and success. ■ Collaborated with Account Executives and Sponsors to define clear, measurable project guidelines, performance milestones, and accelerated completion timelines that balanced competing project priorities. ■ Fostered regular, highly productive communication between internal project teams and external… Show more I oversaw and managed the IRT lifecycle for a randomization and trial supply management (RTSM) product, offering strategic recommendations to enhance client experiences and success. ■ Collaborated with Account Executives and Sponsors to define clear, measurable project guidelines, performance milestones, and accelerated completion timelines that balanced competing project priorities. ■ Fostered regular, highly productive communication between internal project teams and external stakeholders to align client study requirements and technical project specifications. ■ Maintained department’s quality and operational excellence standards by tracking team performance and promoting adherence to organizational standard operating procedures (SOPs) and regulations. ■ Championed high levels of user adoption and comprehension by establishing standard client onboarding and training processes, materials, and best practices across IRT program. Show less



PPD

• United States
• Research Services
• 700 & Above Employee

• System Designer

  • May 2011 - Apr 2015

  Morrisville, North Carolina I was promoted from Associate Systems Designer in 2013 to liaise directly with clinical project management teams and clients, aligning interactive web and voice response system (IxRS) specifications with specific study needs. ■ Managed project teams of up to nine employees throughout system development lifecycle for average of 20 simultaneous projects, monitoring associated timelines, budgets, and risks. ■ Gathered system requirements, performed system design, and defined interaction… Show more I was promoted from Associate Systems Designer in 2013 to liaise directly with clinical project management teams and clients, aligning interactive web and voice response system (IxRS) specifications with specific study needs. ■ Managed project teams of up to nine employees throughout system development lifecycle for average of 20 simultaneous projects, monitoring associated timelines, budgets, and risks. ■ Gathered system requirements, performed system design, and defined interaction of IWR data with additional databases at PPD or within vendor systems; developed and maintained appropriate project documentation. ■ Performed root cause analysis of issues impacting IxRS users following go-live processes to resolve problems encompassing user errors, system bugs, and neglected requirements. ■ Trained IxRS team members on system maintenance and usage best practices, as well as any changes related to system enhancements or new feature releases. ■ Spearheaded system functional and user acceptance testing (UAT) to proactively uncover and resolve system errors, creating associated test data and scripts to streamline process. ■ Maintained relationships with international clinical research organizations (CROs) participating in client studies, guiding teams through subsequent communication challenges with confidence. ■ Enhanced system to prevent unnecessary IP waste and potential stock outs during clinical trials by updating IxRS with protocol to handle complex trial visit schedules never before implemented at PPD. Show less



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• System Support Analyst

  • 2009 - Apr 2011

  I was charged with discovering solution discrepancies between voice response unit and call flow mapping, providing updated messaging for voice response units and plans for point-in-time mapping. ■ Communicated between external clients and internal system development teams to gather requirements and propose new designs that met client expectations. ■ Partnered with external insurance vendors to determine and correct data discrepancies, resolving average of 20 complex issues per… Show more I was charged with discovering solution discrepancies between voice response unit and call flow mapping, providing updated messaging for voice response units and plans for point-in-time mapping. ■ Communicated between external clients and internal system development teams to gather requirements and propose new designs that met client expectations. ■ Partnered with external insurance vendors to determine and correct data discrepancies, resolving average of 20 complex issues per week. ■ Improved system performance by writing and executing monthly/bi-weekly system enhancement releases. Select Achievements ■ Spearheaded comprehensive issue discovery and solution implementation for small-scale client issue eventually revealed to have impacted all CA participants. ■ Resolved loop in voice response unit that failed to transfer participant to correct external vendor due to incorrect number existing in system.

• Business Analyst

  • 2007 - 2009

  I defined performance metrics to monitor the overall business position and presented monthly metrics and improvement recommendations to the senior leadership team. ■ Enabled proactive resolution of cost center, job codes, and organizational data errors by implementing recurring data integrity report.

• Leave of Absence Payroll Specialist

  • Oct 2005 - Apr 2007

  I analyzed current processes to identify improvements and tools that increased accuracy, boosted team productivity, standardized daily operations, and built organizational skills. ■ Developed processing guides and designs for Worker’s Compensation rules, as well as clearly presented new ideas and opportunities to senior leadership. ■ Eliminated 70% of manual processing and saved equivalent of 15 full-time employees (FTEs) by co-leading implementation of straight-through processing… Show more I analyzed current processes to identify improvements and tools that increased accuracy, boosted team productivity, standardized daily operations, and built organizational skills. ■ Developed processing guides and designs for Worker’s Compensation rules, as well as clearly presented new ideas and opportunities to senior leadership. ■ Eliminated 70% of manual processing and saved equivalent of 15 full-time employees (FTEs) by co-leading implementation of straight-through processing project. ■ Created matrix of scenarios for standard usage based on 12 leave of absence types and 500+ related elements.


Krispy Kreme
• Food and Beverage Services
• 700 & Above Employee
• Bookkeeper

  • 2000 - 2005