Jerome Charles

Head of PMO at AAT
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK
Skills

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5.0

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Ani Joseph

Jerome has been my line manager for the past two years. He is very good at planning the team’s workload and managing each respective team members’ pipeline, balancing the demands from the business with our capacity to deliver the work. Jerome has excellent project management skills, and is really good at communicating with all different types of people as well as bringing everyone together to work towards a shared objective.

André Guerreiro

I had the pleasure of working with Jerome for the last two years at Scope, collaborating on several team projects, few people have the opportunity to report to a manager who is also someone that really cares about you. Jerome is talented Project Manager, has excellent management skills, very focused on improving business process and I’m sure he will be a valuable asset for any company.

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Credentials

  • Configuration & Administration of Project Online
    Project Solution
    Jun, 2022
    - Oct, 2024
  • P3O Practitioner
    APMG International
    Nov, 2020
    - Oct, 2024
  • P3O Foundation
    APMG International
    Jun, 2020
    - Oct, 2024
  • Change Management Foundation
    APMG International
    Oct, 2018
    - Oct, 2024
  • PRINCE2 Agile Foundation
    AXELOS Global Best Practice
    Sep, 2018
    - Oct, 2024
  • Lean Six Sigma - Green Belt
    International Association for Six Sigma Certification
    Jun, 2016
    - Oct, 2024
  • COBIT5 Governance of Enterprise IT
    ISACA
    Mar, 2015
    - Oct, 2024
  • Managing Successful Programmes Foundation & Practitioner
    Office of Government Commerce
    Jul, 2011
    - Oct, 2024
  • PRINCE2 Foundation & Practitioner, Project Management
    APMG International
    Jul, 2008
    - Oct, 2024

Experience

  • AAT
    • United Kingdom
    • Accounting
    • 400 - 500 Employee
    • Head of PMO
      • Sep 2023 - Present

      The Association of Accounting Technicians is the world’s leading professional body for Accounting Technicians, and is also a membership organisation which has 124,000 members in 105 countries. AAT's practical, real world qualifications are universally respected and internationally recognised, opening up access to finance careers for everyone. I will be providing governance and leadership for a portfolio of transformation and business change projects in support of AAT’s strategic goals, and embedding a high quality project management capability and framework throughout the organisation. Show less

  • Christian Aid
    • United Kingdom
    • International Trade and Development
    • 700 & Above Employee
    • Technology PMO Manager
      • Dec 2018 - Sep 2023

      Based in London, Christian Aid is an international non-governmental organisation which works across Africa, Asia and the Middle East, Latin America and the Caribbean in 26 countries, collaborating with local partners and communities to fight poverty and injustice, respond to humanitarian emergencies, campaign for change, and to help people claim the services and rights they are entitled to. • Set up from scratch a PMO for the technology portfolio of projects (value of £5m+) • Examples of projects ranged from rolling out enterprise systems (eg. SunSystems) in 18 country offices to developing web applications to capture the impact of Christian Aid’s programme work out in the field • Implemented a project management framework for all Project Managers to adopt, allowing for both agile and waterfall delivery, and to ensure that all of the necessary controls were in place throughout the project lifecycle including appropriate governance structures • Increased project management maturity through coaching and mentoring Project Managers, and setting up a project management community which met regularly to share best practice • Created a PMO SharePoint site to provide guidance and resources for the project management community • Implemented Project Online/Server to provide a central view of projects in the portfolio • Produced regular portfolio reports for the Digital & ICT Steering Group, which has ownership of the technology portfolio • Maintained a portfolio RAID log to track risks/issues to escalate when needed to the Steering Group, as well as to manage dependencies between projects • Used the P3M3 enhanced assessment tool to assess project management maturity and identify areas for improvement • Created external networking links with other PMOs to draw upon more best practice Show less

  • CITB
    • United Kingdom
    • Construction
    • 700 & Above Employee
    • Senior Project Manager
      • Feb 2017 - Jul 2018

      CITB is the Industry Training Board for the construction industry in England, Scotland and Wales. Its role is to ensure that there is an adequate supply of correctly trained and qualified people at all levels within the construction industry. I was the sole Senior Project Manager in the apprenticeships work space, the combined annual contract value of which for all three nations exceeds £40m turnover. • Successfully delivered 6 projects across the apprenticeship portfolio on a £1.4m budget, the theme of which was to digitise outdated and paper-based business processes - for example by creating new digital forms and making them available on Apprenticeship Officers’ iPads, which were then used at different points throughout apprentices’ customer journeys. This captured data at source, improved its integrity and ultimately improved the flow of contractual income from the Skills Funding Agency which was drawn down when apprentices were recruited and progressed. • Introduced time/effort efficiencies (equating to over 50 working days per year) so that apprenticeship staff could focus more on the value-add aspects of their roles, eg. relationship management with apprentices/employers as opposed to doing administration • Improved apprentices’ employability by introducing online assessment tools for functional skills (English, Maths and ICT) • Working for the Business Improvement team, I used thorough project management rigour to stabilise the project work being delivered for the Apprenticeships team, and also built a closer working relationship between these two teams which historically had been disjointed • Managed a remote project delivery team of 6 staff - a combination of a Project Manager, a Business Analyst and 4 technical SMEs. Show less

  • Scope
    • United Kingdom
    • Non-profit Organizations
    • 700 & Above Employee
    • Head of Projects / PMO
      • Apr 2014 - Jan 2017

      Scope is disability charity with a £99.5m annual income, seeking to make England a place where disabled people have the same opportunities as everyone else. I headed up the Project Management Office (PMO) for the IT department at Scope, and line managed 3 Project Managers and 3 Software Developers (.NET and SharePoint) • Set up a brand new PMO for the IT department and introduced a new project delivery framework, as well as developing a knowledge base and a lessons learned repository to support future learning • Recruited and built a team of six, instilling in to them best practice for project management delivery • Raised the profile of project management throughout the organisation and improved the perception of the IT department being a strategic business partner and not just a service provider • Examples of projects delivered include developing a brand new SharePoint-based intranet for the organisation to enable improved corporate messaging and to facilitate collaborative working/information sharing, implementing Dynamics 365 CRM, giving Scope’s high street shops access to network drives and improved internet connectivity, reducing/simplifying the IT estate, and migrating Microsoft Exchange from on-premise to the cloud. • Introduced the use of the Project online PPM tool to increase PMO capability. Show less

  • Sense
    • United Kingdom
    • Non-profit Organizations
    • 700 & Above Employee
    • Project Manager
      • Nov 2011 - Apr 2014

      Sense is a £88.2m turnover national charity which supports deafblind children and adults in being full and active members of society. I worked with a wide range of internal stakeholders to define the scope of a new CRM database (Microsoft Dynamics), to give Sense the ability to manage enquiries/requests for services from deafblind people and their families, and for the first time have a single view of this data. I worked with Sense's technology partner to implement the new CRM database by co-ordinating the design, development, deployment and operation of this new system. • Successfully project managed the implementation of a brand new CRM system in to the organisation on a £1.5m budget, providing a single view of customer data in order to better understand their needs, form closer relationships with them and inform future business decisions • Improved 8 bloated paper-based processes in to leaner, more efficient ones through the use of technology • Managed the organisational change of moving from staff using various silos of information to them using just one system, and then reducing the cultural resistance to that change through strong communications and the provision of quality training/eLearning • Devised a training plan with clear learning outcomes for over 350 end-users of the system. Show less

  • Dyslexia Action Training
    • United Kingdom
    • E-Learning Providers
    • 1 - 100 Employee
    • Project Lead, Load2Learn (Contractor)
      • Aug 2011 - Nov 2011

      Dyslexia Action is a national charity which provides services and support to children, young people and adults with literacy and numeracy difficulties, dyslexia and other specific learning difficulties. Load2Learn (now rebranded as RNIB Book Share) was a £1.4m Department for Education funded project , delivered in partnership between Dyslexia Action and the Royal National Institute for the Blind (RNIB), the purpose of which was to provide digital curriculum materials to, and improve accessibility for both dyslexic and visually impaired students across the country. • Established an online repository of GCSE learning resources in accessible formats with supporting training and guidance materials, benefitting an estimated 320,000 secondary students • Joined a project which was substantially slipping after it had started, and got it back on track so that all project team members from both organisations were communicating with each other, were clear on their roles and what had to be achieved, by whom and by when • Managed the partnership between Dyslexia Action and the Royal National Institute for the Blind (RNIB) for this Department for Education funded project. Show less

  • SSAT
    • Professional Training and Coaching
    • 100 - 200 Employee
    • Project Manager, Spectrum Programme
      • Sep 2010 - Aug 2011

      SSAT is the largest and longest-standing network of secondary schools in England. Here I managed the delivery of the Spectrum Programme which implemented regional school improvement strategies on behalf of local authorities across England, benefitting in excess of 500 schools. My team consisted of 4 Project Officers whom I mentored to deliver one project/contract each as part of their personal development. • Oversaw the simultaneous delivery of 4 projects/contracts with a value of up to £0.5m each • Drew down of all forecasted contractual income from the Department for Education, approximately £2m• Increased programme quality assurance through introducing regional steering groups and peer review. Show less

    • Project Manager, Trust & Foundation Schools Programme
      • Sep 2009 - Aug 2010

      I was the sole Project Manager for a consortium of three organisations (SSAT, Youth Sports Trust and FASNA) that delivered this national programme with a budget of £8.4m contract on behalf of the Department for Education, enabling over 800 schools to raise educational achievement through gaining trust and foundation status.• Delivered a national programme within the challenging working environment of a consortium of three partner organisations who had not worked together before• Got 3 separate project teams consisting of 8 Project officers from three different organisations to work together as one in a consistent and joined up manner• Accredited with the ISO 9001 quality process during the course of delivering the programme. Show less

    • Project Manager, Specialist SchoolsTeam
      • Nov 2007 - Aug 2009

      I was the sole Project Manager for the Specialist Schools Programme, which was funded by the Department for Education to supprt secondary schools in gaining specialist status, leading to improved educational outcomes for their students and increased funding for the schools themselves.• Managed a pool of over 100 educational consultants in order to provide the necessary consultancy to schools, to offer them guidance on their bids for specialist status• Organised conferences and events around the country to bring together schools and consultants• Created a new national network of schools to share best practice and provide peer to peer support• Supported 93% of the 3100 English secondary schools gained specialist status. Show less

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