Deputy Project Manager

• Jul 2023 - Present

Lead Payload Engineer

• Apr 2023 - Aug 2023

Avionics Team Member

• Feb 2023 - Aug 2023

Junior IAM Analyst

• Oct 2022 - Present

Provision access for applications to retail and enterprise employees within Microsoft Azure, Active Directory, and Exchange. Utilize PowerShell terminal and scripts and account auditing software created in-house at CVS to acquire user information for use in account rebuilding, reprovisioning email access, and account type conversions. Create domain account birthrights for new and misconfigured users via Tuebora AccessNow Perform account terminations, and modify user accounts in accordance to CVS Enterprise Information Security (EIS) protocols. Show less

Service Desk 1

• Jul 2022 - Oct 2022

Help Desk Technician I

• Sep 2021 - Jun 2022

Perform remote support over the phone to end-users for over 15 different companies and receive 1000 average calls per month in a managed IT services provider (MSP) call center environment. Ensure user connectivity to web applications for banking, medical, insurance, food, manufacturing, and retail industries with tools such as Bomgar Remote Desktop, Jamf, Active Directory, Symantec VIP Manager, RSA SecureID, O365 Admin Center, and troubleshoot access to software such as Microsoft Outlook, Citrix, and Okta. Create tickets documenting user problems, troubleshooting steps taken, and resolution process using ITIL systems such as ManageEngine, Atlassian Jira, ServiceNow, and Microsoft Dynamics. Show less

Service Technician

• Jul 2019 - Jan 2021

Perform computer repair, diagnostics, and over-the-phone IT consultation. Responsible for various data entry tasks and e-commerce management. Reliable multi-role support employee for various company departments, including sales and warehouse. Assisted in deployment of tracking software and e-commerce websites (eAutomate, Wordpress, Shopify, Zoho). Perform computer repair, diagnostics, and over-the-phone IT consultation. Responsible for various data entry tasks and e-commerce management. Reliable multi-role support employee for various company departments, including sales and warehouse. Assisted in deployment of tracking software and e-commerce websites (eAutomate, Wordpress, Shopify, Zoho).

Research Assistant - Data Analyst

• Jun 2019 - Jul 2019

Study the geometry of slope failure topographies under Dr. Ujwalkumar Patil, Ph. D. Collect data using aerial surveying, 3D modeling, and photogrammetry. Capture 3D slope geometry with Agisoft Metashape and Autodesk Fusion 360 using oblique-angle video and frame extrapolation. Present and communicate results in a competitive research symposium. Study the geometry of slope failure topographies under Dr. Ujwalkumar Patil, Ph. D. Collect data using aerial surveying, 3D modeling, and photogrammetry. Capture 3D slope geometry with Agisoft Metashape and Autodesk Fusion 360 using oblique-angle video and frame extrapolation. Present and communicate results in a competitive research symposium.

Research Assistant - Data Analyst

• Jun 2018 - Aug 2018

Analyze canopy height of mangrove populations in different salinity levels using pseudo-LiDAR under Dr. Frank Camacho, Ph. D. Collect data using aerial surveying, Excel, and image processing with R. Present and communicate results in a research symposium. Analyze canopy height of mangrove populations in different salinity levels using pseudo-LiDAR under Dr. Frank Camacho, Ph. D. Collect data using aerial surveying, Excel, and image processing with R. Present and communicate results in a research symposium.