Experience

Raw Materials Amsterdam

• Netherlands
• Furniture
• 1 - 100 Employee

• International Accountmanager (B2B)

  • Nov 2018 - Present

  Responsible for all retailers in The United Kingdom, Ireland, Scandinavia, Eastern Europe, The Middle East, U.S.A, & Asia. • Serve as the lead point of contact for all customer account management matters. • Build and maintain strong, long-lasting client relationships. • Negotiate contracts and close agreements to maximize profits. • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. • Ensure the timely and successful… Show more Responsible for all retailers in The United Kingdom, Ireland, Scandinavia, Eastern Europe, The Middle East, U.S.A, & Asia. • Serve as the lead point of contact for all customer account management matters. • Build and maintain strong, long-lasting client relationships. • Negotiate contracts and close agreements to maximize profits. • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. • Organizing exhibition participation from A to Z. • Representing Raw Materials at various exhibitions across Europe. • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Prepare reports on account status. • Train, motivate, guide, and provide feedback to new staff. • Collaborate with sales team to identify and grow opportunities within territory. • Assist with challenging client requests or issue escalations as needed. • Help with product design & creating products for collect • Inhouse product photography for B2B & B2C website/shop.

• Change Manager

  • Jan 2020 - Dec 2020



Raw Materials - The Home Store

• Netherlands
• Furniture and Home Furnishings Manufacturing

• Manager

  • Jul 2017 - Oct 2018

  • Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff • Ensure high levels of customers satisfaction through excellent service • Complete store administration and ensure compliance with policies and procedures • Maintain outstanding store condition and visual merchandising standards • Sole buyer and all other aspects involved in… Show more • Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff • Ensure high levels of customers satisfaction through excellent service • Complete store administration and ensure compliance with policies and procedures • Maintain outstanding store condition and visual merchandising standards • Sole buyer and all other aspects involved in controlling collection and stock for 600m2 shop & online store. • Report on buying trends, customer needs, profits etc • Propose innovative ideas to increase market share • Conduct personnel performance appraisals to assess training needs and build career paths • Deal with all issues that arise from staff or customers (complaints, grievances etc) • Additional store manager duties as needed. • Monthly reporting to owner of store. Show less • Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff • Ensure high levels of customers satisfaction through excellent service • Complete store administration and ensure compliance with policies and procedures • Maintain outstanding store condition and visual merchandising standards • Sole buyer and all other aspects involved in… Show more • Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff • Ensure high levels of customers satisfaction through excellent service • Complete store administration and ensure compliance with policies and procedures • Maintain outstanding store condition and visual merchandising standards • Sole buyer and all other aspects involved in controlling collection and stock for 600m2 shop & online store. • Report on buying trends, customer needs, profits etc • Propose innovative ideas to increase market share • Conduct personnel performance appraisals to assess training needs and build career paths • Deal with all issues that arise from staff or customers (complaints, grievances etc) • Additional store manager duties as needed. • Monthly reporting to owner of store. Show less



Big Hostel

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Rooms Division/Guest Relations Manager

  • Mar 2016 - Apr 2017

  • Implementing measures to increase length of stay, resulting in decreased variable costs per bed sold. • Hiring, managing, training and supervising staff of approx. 8. • Targeting new markets to increase interest in the hostel. • Making sure that the physical environment of the hostel is maintained at all times and managing the outsourced cleaning company. • Ensuring that the hostel observes relevant legislative issues such as licensing and OH&S concerns. • Front desk reception… Show more • Implementing measures to increase length of stay, resulting in decreased variable costs per bed sold. • Hiring, managing, training and supervising staff of approx. 8. • Targeting new markets to increase interest in the hostel. • Making sure that the physical environment of the hostel is maintained at all times and managing the outsourced cleaning company. • Ensuring that the hostel observes relevant legislative issues such as licensing and OH&S concerns. • Front desk reception supervising tasks, cash handling, phone sales/booking and regular administration duties. Show less • Implementing measures to increase length of stay, resulting in decreased variable costs per bed sold. • Hiring, managing, training and supervising staff of approx. 8. • Targeting new markets to increase interest in the hostel. • Making sure that the physical environment of the hostel is maintained at all times and managing the outsourced cleaning company. • Ensuring that the hostel observes relevant legislative issues such as licensing and OH&S concerns. • Front desk reception… Show more • Implementing measures to increase length of stay, resulting in decreased variable costs per bed sold. • Hiring, managing, training and supervising staff of approx. 8. • Targeting new markets to increase interest in the hostel. • Making sure that the physical environment of the hostel is maintained at all times and managing the outsourced cleaning company. • Ensuring that the hostel observes relevant legislative issues such as licensing and OH&S concerns. • Front desk reception supervising tasks, cash handling, phone sales/booking and regular administration duties. Show less



Base Back

• Australia
• Hospitality
• 1 - 100 Employee

• Rooms Division/ Guest Relations Manager

  • Aug 2013 - Jan 2016

  - Setting and controlling overall hostel budgets and increasing revenue year on year by 30% - Implementing measures to increase length of stay, resulting in decreased variable costs per bed sold. - Hiring, managing, training and supervising staff of approx. 15. Tripling staff retention rates from previous management. - Targeting new markets to increase interest in the hostel. - Making sure that the physical environment of the hostel is maintained at all… Show more - Setting and controlling overall hostel budgets and increasing revenue year on year by 30% - Implementing measures to increase length of stay, resulting in decreased variable costs per bed sold. - Hiring, managing, training and supervising staff of approx. 15. Tripling staff retention rates from previous management. - Targeting new markets to increase interest in the hostel. - Making sure that the physical environment of the hostel is maintained at all times and managing the outsourced cleaning company. - Organize and manage major renovations. - Increasing customer satisfaction from 68% to 82% on Hostelworld.com and therefore winning the Best Hostel in NSW Golden Backpackers award in 2014 and 2015. - Ensuring that the hostel observes relevant legislative issues such as licensing and OH&S concerns. - Front desk reception supervising tasks, cash handling, phone sales/booking and regular administration duties.

• Front Desk Supervisor

  • Dec 2012 - Aug 2013

  Front desk reception supervising tasks, cash handling, phone sales/booking and regular administration duties.


LivingSocial
• United States
• Advertising Services
• 400 - 500 Employee
• Call Center Representative

  • Jan 2012 - Jul 2012


Woolbrokers hotel

• Australia
• Hospitality

• Front Desk Supervisor

  • Aug 2011 - Jan 2012

  • Front desk reception tasks. • Supervising tasks. • Cash handling. • Phone sales/booker. • Regular administration. • Front desk reception tasks. • Supervising tasks. • Cash handling. • Phone sales/booker. • Regular administration.



Billabong Gardens

• Australia
• Hospitality

• Front Desk Supervisor

  • Mar 2010 - Jun 2011

  • Front desk reception tasks. • Organize and manage renovation. • Supervising tasks. • Cash handling. • Phone sales/booker. • Regular administration. • Front desk reception tasks. • Organize and manage renovation. • Supervising tasks. • Cash handling. • Phone sales/booker. • Regular administration.



E@Britain B.V.

• Fashion Buyer

  • Apr 2007 - May 2009

  - Fashion buying and all aspects involved in controlling the merchandise for a major fashion retailer with 15 stores & online store. - Compiling income and expenditure reports for higher management. - Liaising with brands (e.g. Britain was a key account of Nike, Adidas & Vans in The Netherlands), dealing directly with their head offices regarding their upcoming collections. - Representing Britain at various fashion conferences across Europe and accompanying the CEO on purchasing… Show more - Fashion buying and all aspects involved in controlling the merchandise for a major fashion retailer with 15 stores & online store. - Compiling income and expenditure reports for higher management. - Liaising with brands (e.g. Britain was a key account of Nike, Adidas & Vans in The Netherlands), dealing directly with their head offices regarding their upcoming collections. - Representing Britain at various fashion conferences across Europe and accompanying the CEO on purchasing trips. - Make sure all 15 shops were up to standard (Stock control, visual merchandising) Show less - Fashion buying and all aspects involved in controlling the merchandise for a major fashion retailer with 15 stores & online store. - Compiling income and expenditure reports for higher management. - Liaising with brands (e.g. Britain was a key account of Nike, Adidas & Vans in The Netherlands), dealing directly with their head offices regarding their upcoming collections. - Representing Britain at various fashion conferences across Europe and accompanying the CEO on purchasing… Show more - Fashion buying and all aspects involved in controlling the merchandise for a major fashion retailer with 15 stores & online store. - Compiling income and expenditure reports for higher management. - Liaising with brands (e.g. Britain was a key account of Nike, Adidas & Vans in The Netherlands), dealing directly with their head offices regarding their upcoming collections. - Representing Britain at various fashion conferences across Europe and accompanying the CEO on purchasing trips. - Make sure all 15 shops were up to standard (Stock control, visual merchandising) Show less

• Store Manager

  • Apr 2004 - Mar 2006

  - Retail Store Management- Staff hiring, training & supervision, setting & achieving sales targets, visual merchandising, etc - Retail Store Management- Staff hiring, training & supervision, setting & achieving sales targets, visual merchandising, etc



WE Fashion BV

• Retail Sales Assistant

  • 1998 - 2003

  General shop assistant tasks and cash register. General shop assistant tasks and cash register.