Experience

Astellas Europe

• United Kingdom
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Associate Director Customer Excellence & Business Solutions Mid Size Markets

  • Dec 2021 - Present

  Responsible for Customer Excellence & Business Solutions for Mid Size Markets (6 affiliates, 22 countries) Responsible for Customer Excellence & Business Solutions for Mid Size Markets (6 affiliates, 22 countries)



GEN-I, d.o.o.

• Slovenia
• Services for Renewable Energy
• 300 - 400 Employee

• IT Customer Support team lead

  • Aug 2020 - Nov 2021

  Roles- Team lead for an internal team of 5 people designing, developing and supporting Customer Experience- Business Solutions (CRM, Marketing automation, Customer portals, Integrations, Reporting)- Technical project manager for the implementation of the current B2C, B2B and KAM sales process into CRM- Solutions based on best practices and focusing on company competitive advantages- Commercial Business Solutions Release management designer, implementer and lead focusing on providing Business Solutions updates based on co-creation and collaboration of Brand teams- Coach of leads for implementation of customer engagement portals and field service solutions- Employment committee member for Customer Excellence and Business Solutions team membersResponsibilities- Team management- Roadmap preparation for delivery of Business Solutions supporting Customer Excellence across all countries and brands (2 active countries with 300% 10-year regional expansion plans across multiple brands)- Solutions design and delivery based on Customer Experience solutions best practices enriched with Company competitive advantages- Business oriented adoption plan and consultancy for successful adoption of implemented projects- Business oriented release management- Implementation of Agile project management best practices- Delivery, management and support for Microsoft Dynamics 365 CRM, Customer Service, Field Service and Marketing automation solutions- Integration with ERP solutions



Business Solutions d.o.o.

• Slovenia
• Management Consulting

• CRM/BI team manager

  • Jan 2019 - Aug 2020

  - CRM/BI team manager- delivery, management and support for Microsoft Dynamics 365 CRM, Customer Service, Field Service and Marketing solutions- design, implementation of Microsoft SQL Server based OLAP data warehouses- design, implementation of Kepion Corporate Management software- solutions design and delivery based on customer requirements enriched with best practices- customer oriented adoption plan and consultancy for successful adoption of implemented projects- customer oriented release management



Astellas EMEA

• Business Information Systems Manager South East Europe | Regional CRM Lead

  • Mar 2015 - Jan 2019

  South East Europe (SEE) affiliate Business Information Systems manager roles:• Working in the Regional Marketing & Market Access department, responsible for Veeva Life Sciences CRM, Apollo BI dashboards platform, Salesforce Effectiveness/Commercial Excellence and Business Information Systems• Responsible for 6 countries with permanent staff and 4 partner countries• CLM/Digital Marketing Systems and System related processes Lead• EFPIA Transparency Systems and Systems related processes Lead• Team lead for the 2015 EFPIA Transparency remediation & publishing, team awarded with 2015 Astellas Changing Tomorrow award• Business Information Systems Manager• ZINC Maps lead• Technical solution lead in the 2016 IMPACT SFE project award winning team Astellas EMEA CRM Ambassador roles• Part of the Astellas EMEA CRM Ambassador Virtual team in the role Regional CRM Lead• First point of contact for the SEE, CZ&SK & Poland affiliates• Lead or cocreator of the regional direction for CRM, BI & Salesforce Effectiveness processes & systems• Business Lead for Veeva CRM Agile Release Management• Subject matter expert for on Systems & Systems related Processes and EFPIA Transparency



CVS Mobile

• Slovenia
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Manager

  • Jan 2008 - Mar 2015

  - Management of technical support- Implementation of the Salesforce CRM system- Management of operational development- Project planning- System integration- Data analysis- System analysis- Development and maintenance of mobile device solutions (system and user, software and hardware) in C#, VB.NET and C++- Development and maintenance of databases (Microsoft SQL Server)- Development and maintenance of end user applications in C#, VB.NET and C++- Development and maintenance of ASP.NET web services in C# and VB.NET- Searching for suppliers, checking conformity and system implementing for new mobile devices- Development and maintenance of hardware- Monitoring the life cycle of hardware- Education of use and of implementation of hardware- Maintenance of mobile devices- Monitoring the life cycle of mobile devices- Education of use and of implementation of mobile devices- Member of the research group