Experience

Rug Doctor

• Manufacturing
• 100 - 200 Employee

• FIELD TECHNICIAN/ AREA SERVICE REP

  • Jun 2021 - Present

  • Resolve issues over the phone with employees troubleshooting Kiosk issues. • Guide customer service agents through diagnostics, installation and troubleshooting rental equipment • Management all on site installation, repair, maintenance, and test tasks • Diagnose errors or technical problems and determine proper solutions • Produce timely and detailed service reports • Document processes • Operate vehicle in a safely manner and use field automation systems • Follow all company’s filed procedures and protocols • Cooperate with technical team and share information across the organization • Comprehend customer requirements and make appropriate recommendations/briefings • Build positive relationships with customers Show less



Rentokil Pest Control North America

• United States
• Consumer Services
• 700 & Above Employee

• Field Operations Supervisor

  • Mar 2020 - May 2021

  • Assess each inspection site and utilize the appropriate control techniques, such as no action, source reduction, biological control, public education, and chemical control (including the application of larvicides at the labeled application rates) • Manage the operational performance of the team • Make changes as needed to improve service, increase efficiency, manage costs, and meet business goals • Maximize routing schedules for technicians • Fully support, enforce, promote, and implement the company’s safety policies and programs • React to change promptly and effectively, and handle other essential tasks as assigned • Support the hiring and training process of new technicians and provide performance and career development feedback to the team • Submit weekly, monthly, and yearly reports, as required • Learn new methods and technologies for pest control Show less



Chabaso Bakery

• United States
• Food & Beverages
• 1 - 100 Employee

• Delivery Driver

  • Jan 2019 - Mar 2020

  • Transporting packages and other goods from a mail facility to a personal or business address. • Performing basic truck maintenance • Follow the best practices for safety, both on the road and while loading or unloading a truck • Communicating with dispatchers, drivers, and other team members to make deliveries • Meeting delivery deadlines • Performing basic truck maintenance • Loading and unloading cargo • Tracking shipments and deliveries • Obtaining client or customer signatures when needed Show less



SERVPRO

• United States
• Consumer Services
• 700 & Above Employee

• Mitigation Technician

  • Jan 2017 - Jan 2019

  • Prepare rooms/areas for work activities. Set up staging area and equipment for each project. • Communicate with management and other technicians to maintain efficient production processes. • Perform production processes as directed. • Remove damaged goods to aid in the restoration process in an efficient manner. • Perform end-of-day/end-of-job cleanup and breakdown. Leave job site with a clean and orderly appearance. • Upkeep of equipment. • Always maintain professional and courteous demeanor with customers. • Participation in the on-call rotation as necessary. Show less