Jermaine Carter

Co-owner and Experience Manager at Motor Oil Coffee
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Contact Information
us****@****om
(386) 825-5501
Location
Albany, New York, United States, US

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Experience

    • Food and Beverage Services
    • 1 - 100 Employee
    • Co-owner and Experience Manager
      • May 2021 - Present

      I am a café experience manager and my primary role is to ensure that every customer who enters our café has the best experience possible. It's my job to oversee all aspects of the café, from the quality of our food and beverage service, to the cleanliness of our facilities, and the professionalism of our staff. I work tirelessly to create a welcoming atmosphere that's comfortable, cozy, and inviting - taking into account the décor, lighting, and music to help set the tone. I believe that customer experience is the key to running a successful café, and that's why I always strive to ensure that our customers have the best possible experience each and every time they visit. I am constantly looking for ways to improve our services, whether through staff training, menu development, or even small changes to the layout or design of our café. I manage a fantastic team that's highly skilled in the art of quick-service, friendly customer service, and quality food and beverage preparation. I take great pride in ensuring that my team is always equipped to handle any situation that may arise, whether it be a problem with an order or an unexpected issue that requires immediate attention. Show less

    • United States
    • Wireless Services
    • 1 - 100 Employee
    • Team Lead
      • Jul 2017 - Present

    • Telecommunications
    • 700 & Above Employee
    • Retail partner
      • May 2013 - Jul 2017

    • Retail sales
      • Apr 2011 - Jan 2017

Education

  • Grand Canyon University
    Master of Business Administration - MBA, Business Administration and Management, General
    2019 - 2023
  • ITT Technical Institute
    Associate of Arts and Sciences - AAS, Computer Systems Networking and Telecommunications
    2005 - 2007

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