Experience

Exelis Visual Information Solutions

• France
• Wholesale

• ADPE Technician, Service Desk Lead, Site Manager

  • Dec 2012 - Nov 2013

  Tarin Kowt, Afghanistan • Develops and maintains work and vacation schedules to ensure coverage is available per contractual requirements. • Reports all outages and corrective actions per locally defined procedures (such as local Signal Company, RNOSC, Area Manager, Operations Cell, etc.) • Develops Site Operating Procedures and provides guidance for Work Center Operating Procedures as necessary. • Provides direct communication and coordination with associated military counterparts (such as OICs and NCOICs)… Show more • Develops and maintains work and vacation schedules to ensure coverage is available per contractual requirements. • Reports all outages and corrective actions per locally defined procedures (such as local Signal Company, RNOSC, Area Manager, Operations Cell, etc.) • Develops Site Operating Procedures and provides guidance for Work Center Operating Procedures as necessary. • Provides direct communication and coordination with associated military counterparts (such as OICs and NCOICs) to facilitate mission support. • Coordinates equipment and resources, when required, to ensure technicians can perform their respective duties. • Responsible to understand implement the tools and techniques outlined in the ITT Supervisor training guide and ensure work center leads do the same. • Ensures Government and QC, Safety, and training programs are implemented at site. • Enforces company policy, provides mentoring and feedback to personnel, documents substandard behavior and performance. • Recommends personnel actions to include re-contracts, promotions, demotions, and terminations. • Coordinates site access for all assigned personnel and official visitors to site. • Acts as the primary conduit of information flow between site personnel, customers, and project leadership. • Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network and software management for the site and all users. • Works within a small continuous improvement focused team. • Tracks and documents work performed to allow accurate reporting of all Service Desk activities. • Responsible for both classified and unclassified computer system stability through the use of DOD-approved, Government-furnished operating systems and software. • Joins client computers to Microsoft Active Directory domains Show less



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Information System Manager

  • Aug 1999 - Jun 2012

  Greater San Diego Area United States Navy Information Systems Technicians requires designing, installing, operating, and maintaining state-of-the-art information systems. This technology includes local and wide area networks, mainframe, mini and microcomputer systems and associated peripheral devices. Naval Special Warfare • Meticulously tracked and documented over 150 Direct Action, Over watch, Patrol, and other missions ensuring accurate reporting, proper de-confliction and coordination of supporting… Show more United States Navy Information Systems Technicians requires designing, installing, operating, and maintaining state-of-the-art information systems. This technology includes local and wide area networks, mainframe, mini and microcomputer systems and associated peripheral devices. Naval Special Warfare • Meticulously tracked and documented over 150 Direct Action, Over watch, Patrol, and other missions ensuring accurate reporting, proper de-confliction and coordination of supporting assets from the tactical operations center • Calm demeanor in stressful situations, quick grasp of role in support of special operations with minimal prior experience demonstrating remarkable situational awareness and established as the communicator of choice during combat operations. • Critical member of a seven man team in establishing critical command and control systems in less than 30 days in support of the first Counter – IED Task Force in multi-national RC-South, Kandahar, Afghanistan. • Supervised 4 hubs and 1 terminating station to establish and maintain NIPR, SIPR, CENTRIX, and POTS lines via a global SHF link with 94% availability. • Coordinated and executed the total IT Infrastructure for the newly established EOD Expeditionary Support Unit ONE to include establishing the NMCI network, Intrusion Detection Systems, and phone requirements. • Coordinated and executed the total IT Infrastructure for the home port shift of EOD Mobile Unit Eleven to San Diego, CA. to include establishing the NMCI network, Intrusion Detection Systems, and phone requirements. Commander Naval Reserve Force Command • Provided superb technical support and training throughout the Navy Reserve Southwest region. • Executed the evacuation of CNRFC to the FT Worth cooperative site location ensuring uninterrupted IT service for Navy-wide programs (JASS, MRSS, OPAZ/TFAS, Fast Data) after Hurricane Katrina. Show less