Experience

DebtHammer

• United States
• Financial Services
• 1 - 100 Employee

• Sales Manager

  • Nov 2021 - Present

  • Directing and training of new sales representatives • Tracking and analyzing sale statistics based on key quantitative metrics • Making data informed decisions to drive performance and resource allocations • Setting sales quotas and goals • Overseeing and directing performance of the sales team • Achieve growth and sales targets by successfully managing sales team • Objective setting, coaching, and performance monitoring of sales representatives • Manage team of sales representatives, provide support during high level consultations • Identify opportunities to improve performance, resulting in 57% increase in sales revenue 1st quarter 2023 • Serve as point of contact for call escalation. Show less



Acima

• United States
• Financial Services
• 300 - 400 Employee

• Manager of Sales

  • Jul 2017 - Nov 2021

  • Resolve customer complaints regarding sales and service • Prepare budgets and approve expenditures • Monitor customer preferences to determine the focus of sales efforts • Prepare and analyze P&L’s as well as analyze sales statistics • Project sales and determine the profitability of products and services • Determine discount rates or special pricing plans • Develop plans to acquire new customers or clients through direct sales techniques, and cold calling • Assign sales territories and set sales quotas • Plan and coordinate training programs for sales staff. Show less



Astute Client Services, LLC

• United States
• Telecommunications
• 1 - 100 Employee

• Client Sales Manager

  • Aug 2016 - Jul 2017

  • Trained technicians on product installation and client retention skills • Implementation of new clients • Responsible for the implementation of team goals and objectives and to ensure these goals and objectives are met. • Oversaw the documentation of all internal processes of the team to ensure all areas were compliant under internal and external guidelines. • Managed all client communications, conflict resolution, and compliance issues • Compiled detailed reports on performance, efficiency, and client metrics. Show less



Roberts Markel Weinberg Butler Hailey PC

• United States
• Legal Services
• 1 - 100 Employee

• Collections Specialist- Pre-Legal Dept

  • May 2015 - Jul 2016

  • Corresponded with homeowners and various homeowner associations regarding delinquent homeowners' assessments • Assisted prelitigation and litigation paralegals with client services • Scanned, filed, maintained legal documents for attorneys and paralegals • Consistently exceeded attorney's/ company's monthly billing quota • Handled, documented, filed, and forwarded homeowner's payments to Homeowners Associations. • Corresponded with homeowners and various homeowner associations regarding delinquent homeowners' assessments • Assisted prelitigation and litigation paralegals with client services • Scanned, filed, maintained legal documents for attorneys and paralegals • Consistently exceeded attorney's/ company's monthly billing quota • Handled, documented, filed, and forwarded homeowner's payments to Homeowners Associations.



Law Office of Regents & Associates

• Houston, TX

• Collections Manager -Litigation Department

  • Dec 2011 - May 2015

  • Negotiated payment arrangements for past due student loans, credit card, and retail accounts • Skip-tracing to locate individuals for process server • Communicating/relaying information to process server for service of citation • Negotiation of served litigation accounts prior to court appearance • Assisted with judgment recovery efforts • Maintained a minimum monthly budget of $60,000. • Trained and assisted new employees on computer software, procedures, negotiations, and company/ client policies. • Awarded Company MVP award July 2014. Show less