Experience

Achieve Test Prep - RN/BSN Nursing Credits by Exam

• United States
• E-Learning Providers
• 1 - 100 Employee

• Recruiter | Training Supervisor

  • Nov 2021 - Present



Achieve Test Prep - The Fastest Way to Earn Your RN & BSN

• Customer Success Supervisor

  • Apr 2020 - Present



Smarter with Achieve

• United States

• Customer Success Supervisor

  • Jul 2020 - Mar 2022



Sign-Xpress.com

• United States
• Advertising Services

• Production Coordinator

  • Oct 2019 - Dec 2019

  ▪ Review and coordinate incoming job requests. ▪ Create and maintain production schedules for job requests. ▪ Organize client site visits. ▪ Supervise production assistants and direct their daily activities ▪ Collaborate with the production supervisor to meet the needs of our customer base. ▪ Participate in short- and long-term planning aligned with goals set by the managing director ▪ Review and coordinate incoming job requests. ▪ Create and maintain production schedules for job requests. ▪ Organize client site visits. ▪ Supervise production assistants and direct their daily activities ▪ Collaborate with the production supervisor to meet the needs of our customer base. ▪ Participate in short- and long-term planning aligned with goals set by the managing director



VXI Global Solutions, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Subject Matter Expert & Team Leader

  • Oct 2017 - Sep 2019

  I was responsible for transition coordination, process training, and certifications for the team, talent management related activities, Service Level Agreement Compliance, and Process compliance. I was also be involved in the day to day customer interactions, knowledge management, and process re-engineering activities. I was responsible for transition coordination, process training, and certifications for the team, talent management related activities, Service Level Agreement Compliance, and Process compliance. I was also be involved in the day to day customer interactions, knowledge management, and process re-engineering activities.



ibex

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Team Manager

  • Sep 2016 - Sep 2017

  Responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include motivating, recognizing, and rewarding, coaching, counseling, training, and problem-solving. Additionally, In my capacity as Team Manager, I assisted the Operations Manager with the development, analyses, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs. Responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include motivating, recognizing, and rewarding, coaching, counseling, training, and problem-solving. Additionally, In my capacity as Team Manager, I assisted the Operations Manager with the development, analyses, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.



Startek

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operations Supervisor

  • Jun 2013 - Jul 2016

  Recruiting, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes). Drives continuous improvement through trend reporting analysis and metrics management. Offers new ideas and suggestions for improvement. Consistently demonstrating a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively making customer issues a priority. Confers with reporting manager on complex or unusual situations. Show less



FullGram International Call Centres

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Team Leader

  • Nov 2010 - Apr 2013

  The scope of my responsibilities included assisting the Call Center Manager in the day-to-day operation of the call center. I lead a team of Call Center Specialists and ensured quality service and accurate product information was provided professionally, courteously and consistently to our customers. Additionally, I responsible for training and developing new hires and existing staff. The scope of my responsibilities included assisting the Call Center Manager in the day-to-day operation of the call center. I lead a team of Call Center Specialists and ensured quality service and accurate product information was provided professionally, courteously and consistently to our customers. Additionally, I responsible for training and developing new hires and existing staff.