Experience

Liberty Life Insurance Public Company Ltd

• Insurance
• 200 - 300 Employee

• Technical Support Engineer

  • Oct 2015 - Present

  • Administration of all calls to the helpdesk. • Categorising each call and sending logged call to helpdesk agents. • Install, configure and support all Microsoft desktop operating systems. • Install, configure and support all Microsoft and other application software (desktop). • General hardware installation and troubleshooting (desktop). • General troubleshooting on all IT related equipment. • Respond to and resolve support calls at customer sites. • Remote administration of workstations. • Responding to monitoring system alerts. • Resolve support calls via remote connection (desktop). • Complete desktop configuration documentation for client sites. • Execute orders and follow up service and repairs with external suppliers. • Identify possible risks or problems and escalate to senior engineer. • Install, configure, maintain network services, equipment and devices • Manage user accounts, permissions, email, anti-virus, anti-spam Show less



Right To Care Health Services

• South Africa
• 1 - 100 Employee

• Data Analyst/ SAS Programmer

  • Dec 2008 - Nov 2012

  Data Capturing on the Synaxon which is a management system that enables seamless integration between health management organizations, health insurance companies and provider partners in their day-to-day efforts to manage patients and their clinical needs. Preparing employee for import into Synaxon with Excel using various formulas such concatenations, V-Lookups, If Formulas etc. Preparing Monthly reports for clients using SAS with SAS formats, procedures and statements etc. Over viewing the Data Capturing process. Request and update eligibility list for all 20 + clients monthly. Registers converted to corrected formats for finance (Synaxon) and send out to VCT and Synaxon. SAS monthly data creation code. Create over 20 different tables for TE data and a master_wide dataset and archive this by date. SAS Quality Assurance code for TE (Continuous TE cleaning). Run this code after the reporting period. Concatenate on variable per month i.e Baseline CD4, Id Numbers. SAS code for the individual ETP reports for clients. SAS code for the individual VCT reports for clients. Generate table for input into VCT and ETP reports. SAS code for generation of PEPFAR report - monthly(internal) and quarterly. SAS coding for special or additional ad-hoc reports. Generate billing spreadsheet for VCT. Generate billing spreadsheet for ETP. Data archiving. Has received PROG 1 and PROG 2 SAS training Show less