Experience

Novanta

• Italy
• Hospitality
• 1 - 100 Employee

• Salesforce Business Analyst

  • Jan 2020 - Present

  ● Created best practices and work with business functions to uncover opportunities for business improvement through SFDC enhancement ● Conducted in-depth data analysis (structure, content and flow) from multiple source systems to help support Salesforce design and integration decisions ● Working with other CPQ resources on designing scalable solutions to align with ever-changing business needs ● SME for everything regarding CPQ and best practice for product catalog, product hierarchies, bundle structure etc. ● Create configuring bundles (features, options, option constraints, configuration attributes), product rules, price rules, discount schedules, block pricing, cost, contracted prices, quote templates, quote processes, custom actions, and other related attributes. ● Make accurate quote templates based on design specifications and business rules with expertise in identifying an issue and perform investigation to resolve them. Show less



GCT

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Salesforce Business Analyst

  • May 2018 - Jun 2019

  ● Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives. ● Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business. ● Assist with project implementation and control monitoring process related to quality assurance (QA) and user assisted testing (UAT). ● Monitor new Salesforce released features and functionality to provide recommendations for process Show less



Smith+Nephew

• United Kingdom
• Medical Equipment Manufacturing
• 700 & Above Employee

• System Analyst

  • Dec 2015 - Jul 2017

  ● Managed two large-scale full-life cycle implementations of Quote-to-Cash and Order-to-Cash solutions, including ownership of the technical solution, management of the overall team and ownership and management of project financials. ● Conducted QA/UAT with the cross-functional business teams to ensure the Salesforce CPQ was aligned with the vision of the business teams ● Setup and configure custom fields, objects, reports, and dashboards to help companies optimize their use of time and data, with initial and reimplementation of Salesforce ● Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business. ● Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives Show less



Tru Corporation a division of Winchester Electronics

• Peabody, Ma

• Business System Analyst

  • Feb 2014 - Oct 2015

  ● Analyzed document requirements and implement solutions within the Service Now platform that underpin ServiceNow Security Operations, Compliance and Cyber Security functions ● Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organiztion ● Work with lead consultant and subject matter experts to design new processes in NetSuite using standard ● Drafted clear and specific user stories, field mockup and profile requirements ● Conducting in-depth professional demos based on their user stories to the internal team and client ● Responded to all development based business process and requirement questions Show less



Sophos

• United Kingdom
• Software Development
• 700 & Above Employee

• Business Analyst

  • Nov 2010 - Feb 2014

  ● Acts as a liaison between IT and business community to develop business and system requirements based on input gathered from a variety of sources including analysis and feedback from end user, subject matter experts, and architects ● Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives. ● Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities. ● Created new custom objects, assigned fields, designed page layouts, custom tabs and components. ● Assist with project implementation and control monitoring process related to quality assurance (QA) and user assisted testing (UAT). ● Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages. Show less