Experience

International Hotel School

• South Africa
• Higher Education
• 100 - 200 Employee

• Hospitality Facilitator and Assessor

  • Oct 2023 - Present



The Fuel Company (TFC) subsidiary of Kaap Agri Pty Ltd

• Gauteng, South Africa

• Operations Manager

  • Oct 2022 - Oct 2023



International Hotel School

• South Africa
• Higher Education
• 100 - 200 Employee

• Work Integrated Lecturer - Assessor & Facilitation

  • Dec 2021 - Oct 2022

  Hospitality & Hotel sector | Education and Training Development Hospitality & Hotel sector | Education and Training Development



Famous Brands

• Food and Beverage Services
• 700 & Above Employee

• Franchise Manager

  • Apr 2017 - Dec 2021

  • Act as brand custodian and ensure brand integrity is protected at all times via adherence to all requirements across key functions namely, Operations, Development, HR and Marketing. • Use consumer behaviour and trends to strategically identify business needs and opportunities. • Identify operational weaknesses and implement business rescue plans and strategies e.g. marketing plans/ operational needs/lease negotiation/cost management/internal employee skill development needs. • Assist with the development and implementation of Franchisee specific business plans and budgets • Interpret monthly management accounts, benchmark and suggest corrective actions where necessary • Protect brand integrity via implementation and measurement of Standards of Operations Programmes • Identify and communicate formal training needs to the training department for training intervention • Monitor and feedback information about competitor activity within the region. Show less



University of Johannesburg

• South Africa
• Higher Education
• 700 & Above Employee

• Junior Lecturer

  • Jan 2015 - Mar 2017

  - Understanding the role of a Facilitator, - Apply essential verbal and non-verbal strategies for effective communication, - Performance management, - Facilitated the work programmes of the students on different IT systems, - Drawing up professional emails, memorandums for each week of tutorials, - Write reports based on the challenges that were experienced and recommend process improvements, - Ensuring effective agendas and minutes for efficient tutorial time management, - Processing and distributing all documentation required for the tutorial meetings during numerous quarters. - Utilizing both electronic and manual filing systems, - Coordinating and planning the delivery of the different themes relating to the subject for each week, - Identifying a date, venue and time for meeting with tutorials and consultations. - Providing registers to the tutorial attendees during each tutorial meeting - Notifying and confirming arrangements with attendees. - Handle information about individuals with appropriate confidentiality. - Updating excel spreadsheets and filing/uploading onto Google drive. - Assessing the tutorial assignments and projects by the attendees and providing constructive feedback. - Speaking with precision - Being organized - Dealing with all queries and come backs regarding the course Show less



Department for Education

• United Kingdom
• Government Administration
• 700 & Above Employee

• Quality Assurer

  • Jan 2014 - Dec 2014

  - Examination Assessment management and administration - Counting all scripts and evaluating whether it corresponds with the totals calculated by the head office, - Ensuring all scripts are neatly packed and that examination centre numbers correspond with that on the MP Flow, - Evaluating the reliability of the marked assessments, - Communicating errors to chief coordinator, - Having discussions with centre management with regard to the errors and ways to improve the quality of assurance. - Packaging scripts accordingly, - Scanning the examination bar codes on the IT Software system, - Making sure that all scripts received are checked, Show less