Lab Manager

• Feb 2023 - Present

Operations

• Jan 2018 - Feb 2023

Brought onboard to oversee daily operations of the largest owner and operator of bowling entertainment centers, supervise operations managers, and coach the team with necessary tools and resources, to meet and exceed expectations. Brought onboard to oversee daily operations of the largest owner and operator of bowling entertainment centers, supervise operations managers, and coach the team with necessary tools and resources, to meet and exceed expectations.

Recruitment & Event Planning Manager

• Jan 2021 - Dec 2021

Area Manager

• Feb 2015 - Jan 2018

Recruited to manage operations and sales of an outdoor recreational company, utilizing management information tools, analyzing financial reports/P&L, and addressing trends and issues in district performance. Accessed external resources to support district-wide operations and to execute district and regional initiatives such as human resources, revenue management, procurement, finance, and marketing. ▪ Demonstrated a passion for hiring, developing, and retaining top talent to deliver legendary customer experiences. ▪ Solicited customer feedback and follows up on customer service issues. ▪ Partnered effectively with team members and other leaders to achieve goals and successfully implement business initiatives. Served as a resource to provide expertise on various operational and customer-related items. ▪ Grew a portfolio of successful recreational facilities and services by learning the market and developing and executing district-level strategies to achieve goals specific to each facility’s unique strengths and opportunities.

Assistant Manager of Guest Services

• Oct 2012 - May 2015

• Developed and implemented a standard of operating procedures for guest services department. • Directed and supervised the performance of all FOH team members and vendors. • Developed and delivered an orientation and guest services training program for new/veteran team members. • Created department printed materials including department handbook and training manual; made updates to employee intranet, ABI, in conjunction with IT team. • Managed compliance of policies and procedures by team members, clients, tenants and vendors for Barclays Center. • Advanced FOH needs for activations, ancillary events, security, and staffing for conferences, private/public events. • Arranged venue setup and breakdown planning, including all needs for seating, staging, A/V, IT, catering/storage. • Managed guest experience and executed events for up to 20,000 guests; ensured compliance with ADA accommodations for all guests attending events. • Managed all controllable expenses in departmental budget; monitored and reported budget variances, staffing estimates, and used ABI to track employee overtime and benefit accruals. • Reviewed and resolved daily feedback, compliments, complaints and inquiries from potential, current and past guests.

Staffing Manager

• Jul 2005 - Jun 2012

Senior Recruiter

• Jul 2005 - Oct 2008

Business Associate

• May 2003 - Jul 2005

• Ensured an adequate balance between the legal and financial responsibility to ensure compliance with external laws and regulations, and the responsibility to provide service to patients. • Adhered to and established departmental guidelines, hospital policies and medical staff bylaws. • Guaranteed all admitting activities within the hospital and medical center were conducted efficiently and effectively. • Maintains census; demographic and charge information including assigning beds to incoming patients, updating this System and compiling information for charge capture and patient processing (Cerner/Epic/Bedboard) and support of patient registration and order entry systems. • Assists in the admission/discharge/transfer process. • Schedules appropriate tests, medical procedures and follow-up appointments. • Assists in the medical record management by maintaining paper and electronic forms through Patient Works as necessary for the unit specific patient population; discharging charts in appropriate order, compiling deficiency information and working with members of the Interdisciplinary Health Care Team to complete charts. • Assumes responsibility for chart completion process in accordance with the standards of Medical Records/Health Information Management (HIM). • Greets visitors and answers telephones promptly and courteous. Provides information and makes referrals when appropriate. • Promotes a customer service environment for the unit/service. • Initiates calls and pages to members of the Health Care Team. • Receives and maintains inventory of required supplies for the patient care area. • Utilizes Door Tag Program to correctly identify all patients & room numbers within the unit environment.