Experience

River City Hyundai

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Representative

  • Aug 2023 - Present



City of Spruce Grove

• Canada
• Government Administration
• 100 - 200 Employee

• IT Analyst

  • Apr 2023 - Aug 2023

  As a Service Desk Analyst, this role involves: - Managing incoming incidents and requests through various channels, triaging and prioritizing them according to established best practices, and providing support services to end-users for a wide range of applications, software, and hardware. - Supporting the city's mobile device fleet, maintaining an inventory of stock spare parts, managing printer deployments, executing software deployments, and troubleshooting network and application issues. - Manage and execute software deployments to desktop and laptops including tracking of deployment processes, building of deployment packages and updating of existing deployment packages. - Working with the City Network and System Administrators utilizing basic networking theory and principles to troubleshoot computer network issues affecting desktops, laptops, printers and mobile devices. - Producing and assisting with Application support and Business Analysts using basic troubleshooting techniques and principles to diagnose and rectify enterprise application issues and problems. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Technical Administrator

  • Sep 2021 - Apr 2023

  - Managing and overseeing all operational activities, related to the repair process.- Identifying, prioritizing, and staging repairs, managing the customer pickup process, and processing received depot repairs.- Working closely with the Operations Team to manage and track service repair inventory, monitor inventory levels, and order replacement consumables.- Effectively communicating with customers, the Operations Team, and other stakeholders to ensure repair processes run smoothly.- Identifying and resolving any issues that may arise during the repair process, to ensure customer satisfaction. Show less

• Technical Expert

  • Sep 2020 - Apr 2023

  - Technical troubleshooting/repair: diagnosing and repairing various iOS devices, Apple TV, Apple Watch, Beats, and other small devices and their accompanying software.- Customer service: providing technical support to customers, empathizing with their concerns, and explaining technical issues in understandable terms.- Mentoring: assisting Technical Specialists to improve their technical skills and knowledge and helping them guide and recommend different troubleshooting solutions.- Maintaining accurate records of repairs and interactions with customers. Show less

• Technical Specialist

  • Sep 2019 - Sep 2020

  - Customer service: providing exceptional assistance to customers and helping them get the most out of their new Apple technology.- Technical support: assessing customer needs and providing quick and efficient support; using knowledge of current Apple technology to troubleshoot issues with iPod, iPhone, and iPaddevices.- Personal training: offering personalized training to new customers to help them acquire basic skills needed for photo, video, and music projects.- Relationships: building and developing strong, positive relationships with customers to maintain a high level of customer satisfaction and loyalty.- Communication: effectively communicating with customers and referring them to support team members when needed.- Problem-solving: bringing resolution and insight to each clients issues or questions.- Knowledge sharing: sharing knowledge of Apple technology with customers and other team members to improve the overall customer experience.- Commitment to customer care: demonstrating a strong commitment to providing the best care for customers to ensure the success of Apple.- Sales: Identifying and presenting product and service solutions to customers, to enhance their experience. Show less



Cook County Saloon

• Canada

• Liquor Control Supervisor

  • Jun 2017 - Jun 2019

  - Developed and implemented new operations within the bar, resulting in a 20% increase in sales. - Maintained inventory levels to ensure smooth operations and timely deliveries. - Conducted regular staff meetings and training sessions to improve performance and customer service. - Oversaw all aspects of the bar including bartenders, beer tubs, porters, bussers, and servers. - Utilized point-of-sale tracking technology and restaurant management platforms to improve operations and track performance. - Established and maintained vendor relationships, to ensure timely deliveries and competitive pricing. - Ensured compliance with liquor control regulations and safety procedures. Show less