Experience

Downtown Grill & Brewery

• United States
• Restaurants
• 1 - 100 Employee

• Hostess

  • Mar 2023 - Present

  • Welcome 100-200 guests per shift creating a warm environment and increasing customer loyalty. • Enhance customer experience by selecting seating to optimize service and customer preferences. • Manage the reservation and waitlist log with accuracy and efficiency, making sure to note any special occasions and requests. • Welcome 100-200 guests per shift creating a warm environment and increasing customer loyalty. • Enhance customer experience by selecting seating to optimize service and customer preferences. • Manage the reservation and waitlist log with accuracy and efficiency, making sure to note any special occasions and requests.



Bangkok Pad Thai

• Canada
• Restaurants

• Server

  • May 2022 - Aug 2022

  • Served breakfast, lunch, and dinner to 50-100 customers per shift with one other person at a family-owned restaurant. • Memorized over 50 menu items along with their variations to give customized recommendations to guests. • Calmly and successfully resolved conflict resulting in customer satisfaction 100% of the time. • Served breakfast, lunch, and dinner to 50-100 customers per shift with one other person at a family-owned restaurant. • Memorized over 50 menu items along with their variations to give customized recommendations to guests. • Calmly and successfully resolved conflict resulting in customer satisfaction 100% of the time.



Olive Garden

• United States
• Restaurants
• 700 & Above Employee

• Hostess

  • Aug 2020 - Jul 2022

  • Swiftly and appropriately addressed any customer complaints and concerns, bringing it to management when necessary. • Communicated and coordinated with waitstaff, kitchen, and managers to ensure each guest satisfied with their service. • Coordinated 20-50 reservations per shift through the phone and company website. • Formally trained new hires on menu items, computer systems, company standards, and customer service expectations. • Swiftly and appropriately addressed any customer complaints and concerns, bringing it to management when necessary. • Communicated and coordinated with waitstaff, kitchen, and managers to ensure each guest satisfied with their service. • Coordinated 20-50 reservations per shift through the phone and company website. • Formally trained new hires on menu items, computer systems, company standards, and customer service expectations.