Experience

Engineering Design & Testing Corp.

• United States
• Legal Services
• 100 - 200 Employee

• Administrative Assistant

  • Sep 2017 - Oct 2021



Charter Communications (formerly Bright House Networks)

• Maitland, FL

• Sales Coordinator

  • Jun 2016 - Mar 2017

  • Assist Account Executives with processing contracts and database maintenance • Train staff on processes and software • Order and organize office supplies • Responsible for mail and Federal Express processing and distribution • Prepare reports for MDU Sales Managers and Directors • Responsible for submitting, tracking, validating and monitoring the proper execution and notarization of all contracts presented to the General Manager or Executives • Provide assistance to… Show more • Assist Account Executives with processing contracts and database maintenance • Train staff on processes and software • Order and organize office supplies • Responsible for mail and Federal Express processing and distribution • Prepare reports for MDU Sales Managers and Directors • Responsible for submitting, tracking, validating and monitoring the proper execution and notarization of all contracts presented to the General Manager or Executives • Provide assistance to management and MDU Account Executives, as required to insure contract process compliance • Responsible for the development, auditing, validation, implementation, management, maintenance, administration and recordation of MDU telecommunications services contracts Show less • Assist Account Executives with processing contracts and database maintenance • Train staff on processes and software • Order and organize office supplies • Responsible for mail and Federal Express processing and distribution • Prepare reports for MDU Sales Managers and Directors • Responsible for submitting, tracking, validating and monitoring the proper execution and notarization of all contracts presented to the General Manager or Executives • Provide assistance to… Show more • Assist Account Executives with processing contracts and database maintenance • Train staff on processes and software • Order and organize office supplies • Responsible for mail and Federal Express processing and distribution • Prepare reports for MDU Sales Managers and Directors • Responsible for submitting, tracking, validating and monitoring the proper execution and notarization of all contracts presented to the General Manager or Executives • Provide assistance to management and MDU Account Executives, as required to insure contract process compliance • Responsible for the development, auditing, validation, implementation, management, maintenance, administration and recordation of MDU telecommunications services contracts Show less



Bright House Networks

• United States
• Telecommunications
• 700 & Above Employee

• Sales Coordinator

  • Oct 2007 - Jun 2016

  • Assist Sales Account Executives with processing contracts, scanning documents into database and database maintenance • Maintain client files • Resource for staff on processes and software • Ordering and organization of office supplies • Responsible for mail and Federal Express processing and distribution • Assist Sales Account Executives with processing contracts, scanning documents into database and database maintenance • Maintain client files • Resource for staff on processes and software • Ordering and organization of office supplies • Responsible for mail and Federal Express processing and distribution



CSI Companies (Temporary position for Bright House Networks)

• Maitland, FL

• Temporary positions

  • 2007 - 2007

  • Ordered supplies and maintained office equipment • Prepared invoices and expense reports • Tracked time sheets, vacation and sick time • Coordinated appointments, meeting and conferences • Updated Outlook Organizational information • General office duties and special projects • Input property information and scanned contracts and correspondence into database • Ordered supplies and maintained office equipment • Prepared invoices and expense reports • Tracked time sheets, vacation and sick time • Coordinated appointments, meeting and conferences • Updated Outlook Organizational information • General office duties and special projects • Input property information and scanned contracts and correspondence into database



Ed Jones Insurance & Financial Services (Brothers One of Florida, Inc.)

• Casselberry, FL

• Administrative Assistant

  • 2003 - 2007

  • Answered incoming telephone lines • Filed commercial and personal lines documents/folders and purged files/folders • Ordered supplies • Typed commercial lines proposals and invoices • Maintained printers and copiers • Maintained postage meter • Reviewed and updated front desk procedures documentation • Prepared Certificates of Insurance for Condominium and Home Owner Associations • Administrator for adding and removing users from Outlook e-mail • Processed payments… Show more • Answered incoming telephone lines • Filed commercial and personal lines documents/folders and purged files/folders • Ordered supplies • Typed commercial lines proposals and invoices • Maintained printers and copiers • Maintained postage meter • Reviewed and updated front desk procedures documentation • Prepared Certificates of Insurance for Condominium and Home Owner Associations • Administrator for adding and removing users from Outlook e-mail • Processed payments received from customers • Processed new files and maintained business and brokered binders • Maintained spreadsheets for brokered business Show less • Answered incoming telephone lines • Filed commercial and personal lines documents/folders and purged files/folders • Ordered supplies • Typed commercial lines proposals and invoices • Maintained printers and copiers • Maintained postage meter • Reviewed and updated front desk procedures documentation • Prepared Certificates of Insurance for Condominium and Home Owner Associations • Administrator for adding and removing users from Outlook e-mail • Processed payments… Show more • Answered incoming telephone lines • Filed commercial and personal lines documents/folders and purged files/folders • Ordered supplies • Typed commercial lines proposals and invoices • Maintained printers and copiers • Maintained postage meter • Reviewed and updated front desk procedures documentation • Prepared Certificates of Insurance for Condominium and Home Owner Associations • Administrator for adding and removing users from Outlook e-mail • Processed payments received from customers • Processed new files and maintained business and brokered binders • Maintained spreadsheets for brokered business Show less



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Internal Customer Support Representative

  • 1997 - 2002

  • Reviewed and updated Customer Service documents • Participant in planning, testing and implementation of Eureka II, a knowledge sharing database. Installed and tested new releases of the software, and tracked issues • Participant in the Service Choice project, including definition of 3rd level engineering requirements and development of test scenarios. Helped plan and schedule meetings with other engineering organizations, tracked project status and activities, and prepared sustaining… Show more • Reviewed and updated Customer Service documents • Participant in planning, testing and implementation of Eureka II, a knowledge sharing database. Installed and tested new releases of the software, and tracked issues • Participant in the Service Choice project, including definition of 3rd level engineering requirements and development of test scenarios. Helped plan and schedule meetings with other engineering organizations, tracked project status and activities, and prepared sustaining process documentation for review • Maintained InfoMan problem management database, including addition of new users, and modifying users’ access rights • Programmed InfoMan RFTs to generate reports in specific formats and extract selected information • Analyzed data and generated project reports from PSG Access Reporting Database Show less • Reviewed and updated Customer Service documents • Participant in planning, testing and implementation of Eureka II, a knowledge sharing database. Installed and tested new releases of the software, and tracked issues • Participant in the Service Choice project, including definition of 3rd level engineering requirements and development of test scenarios. Helped plan and schedule meetings with other engineering organizations, tracked project status and activities, and prepared sustaining… Show more • Reviewed and updated Customer Service documents • Participant in planning, testing and implementation of Eureka II, a knowledge sharing database. Installed and tested new releases of the software, and tracked issues • Participant in the Service Choice project, including definition of 3rd level engineering requirements and development of test scenarios. Helped plan and schedule meetings with other engineering organizations, tracked project status and activities, and prepared sustaining process documentation for review • Maintained InfoMan problem management database, including addition of new users, and modifying users’ access rights • Programmed InfoMan RFTs to generate reports in specific formats and extract selected information • Analyzed data and generated project reports from PSG Access Reporting Database Show less



Ciber Global

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Consultant to Xerox Corp. as a Customer Services Representative

  • 1992 - 1997

  • Provided support for Level 2 personnel • Administered customer Questions and Answer tracking and maintenance • Reported and tracked SPARs (Software Problem Action Requests) and ARs (internal Action Requests) on daily basis • Prepared mid-month and monthly CSPM reports for Senior Management • Processed daily change notices and threshold reports • Provided support for Level 2 personnel • Administered customer Questions and Answer tracking and maintenance • Reported and tracked SPARs (Software Problem Action Requests) and ARs (internal Action Requests) on daily basis • Prepared mid-month and monthly CSPM reports for Senior Management • Processed daily change notices and threshold reports



Talent Tree Personnel Serivces

• Temporary Consultant

  • 1989 - 1992

  Consultant to Xerox Corp. as an Administrative Aide • Answered incoming telephone lines • Prepared spreadsheets • Made photocopies • Updated library with incoming manuals Temporary position for Florida Hospital • Purged files from computer filing system • Supervised five other temporaries Consultant to Xerox Corp. as an Administrative Aide • Answered incoming telephone lines • Prepared spreadsheets • Made photocopies • Updated library with incoming manuals Temporary position for Florida Hospital • Purged files from computer filing system • Supervised five other temporaries



L. D. Gateley Volkswagen

• Orlando, FL

• Greeter

  • 1986 - 1989

  L. D. Gateley Volkswagen Greeter • Greeted customers coming to dealership and introduced them to a salesperson Switchboard operator • Answered phones in evenings at L. D. Gateley Volkswagen L. D. Gateley Volkswagen Greeter • Greeted customers coming to dealership and introduced them to a salesperson Switchboard operator • Answered phones in evenings at L. D. Gateley Volkswagen



Commercial Union Life Insurance Companies of America

• Orlando, FL

• Life Brokerage Assistant

  • 1980 - 1986

  Life Department / Life Brokerage Assistant • Prepared proposals using a hand-held computer, quotes and underwriting follow-up to agents • Prepared production reports, bulletins and announcements • Record-keeping • Handled licensing of agents and kept track of their commissions • General office duties File clerk in Claims Deptartment • Prepared insurance checks for claimants Life Department / Life Brokerage Assistant • Prepared proposals using a hand-held computer, quotes and underwriting follow-up to agents • Prepared production reports, bulletins and announcements • Record-keeping • Handled licensing of agents and kept track of their commissions • General office duties File clerk in Claims Deptartment • Prepared insurance checks for claimants



David Lipscomb University

• Wholesale Building Materials
• 1 - 100 Employee

• Secretary

  • 1974 - 1979

  Secretary for Chairman, Department of Speech Communication • Took dictation using shorthand and Dictaphone • Graded students tests • Performed office duties • Copied various forms using mimeograph • Interacted with students File clerk and typist for Admissions Office • Processed student applications using microfiche Secretary for Chairman, Department of Speech Communication • Took dictation using shorthand and Dictaphone • Graded students tests • Performed office duties • Copied various forms using mimeograph • Interacted with students File clerk and typist for Admissions Office • Processed student applications using microfiche