Senior Customer Success Manager

• Mar 2023 - Present

Customer Success Manager

• Nov 2020 - Mar 2023

Commercial Account Manager

• Aug 2019 - Oct 2020

Sales Executive

• Jun 2018 - Jul 2019

Account Manager

• Oct 2017 - Jun 2018

-Seek out qualified founders and executives to join the Digital Press network. -Seek out qualified founders and executives to join the Digital Press network.

Sales Development Representative

• Mar 2017 - Oct 2017

Financial Aid Counselor

• Oct 2016 - Mar 2017

- Responsible for managing totality of financial aid process for over 5,000 customers and $10M. - Developed streamlined process for faster customer resolution, saving 20% in time to closure. - Manage audits of FAFSA documents to ensure accurate aid distribution. - Point of contact at Financial Aid office for all student inquiries and relationship management. - Trained new employees on processes and procedures; mentor new hires. - Responsible for managing totality of financial aid process for over 5,000 customers and $10M. - Developed streamlined process for faster customer resolution, saving 20% in time to closure. - Manage audits of FAFSA documents to ensure accurate aid distribution. - Point of contact at Financial Aid office for all student inquiries and relationship management. - Trained new employees on processes and procedures; mentor new hires.

Master Control Operator

• Feb 2015 - Oct 2016

- Process owner for quality assurance throughout broadcasts and commercial playback. - Accountable to advertisers for commercials airing effectively, punctually, and consistently. - Executed numerous high-visibility broadcasts for NFL games by collaborating with all stakeholders. - Consistently exceeded metrics for commercial quality control standards by average of 25%. - Process owner for quality assurance throughout broadcasts and commercial playback. - Accountable to advertisers for commercials airing effectively, punctually, and consistently. - Executed numerous high-visibility broadcasts for NFL games by collaborating with all stakeholders. - Consistently exceeded metrics for commercial quality control standards by average of 25%.

Program Manager

• May 2014 - Feb 2015

- Manager for all aspects of NASCAR and Air Force event marketing tour. - Responsible for managing five or more contractors: execution, payment, and staffing needs. - Traveled on-site weekly to event footprint to monitor delivery and results. - Customer service point of contact to ensure consistently excellent experiences. - Over the course of the program, achieved 50% more customer engagement than previous year. - Manager for all aspects of NASCAR and Air Force event marketing tour. - Responsible for managing five or more contractors: execution, payment, and staffing needs. - Traveled on-site weekly to event footprint to monitor delivery and results. - Customer service point of contact to ensure consistently excellent experiences. - Over the course of the program, achieved 50% more customer engagement than previous year.

Financial Aid Counselor

• Jan 2010 - May 2014

- Responsible for managing totality of financial aid process for over 5,000 customers and $10M. - Developed streamlined process for faster customer resolution, saving 20% in time to closure. - Manage audits of FAFSA documents to ensure accurate aid distribution. - Point of contact at Financial Aid office for all student inquiries and relationship management. - Trained new employees on processes and procedures; mentor new hires. - Responsible for managing totality of financial aid process for over 5,000 customers and $10M. - Developed streamlined process for faster customer resolution, saving 20% in time to closure. - Manage audits of FAFSA documents to ensure accurate aid distribution. - Point of contact at Financial Aid office for all student inquiries and relationship management. - Trained new employees on processes and procedures; mentor new hires.